Man alleges Delta employee urinated on luggage
Social media is a weapon in the hands of the disgruntled.
The yellow menace?
Take the case of Sy Haze, who, in a YouTube video, claims a Delta employee vindictively urinated on his luggage.
Is it true? Did a Mr. Haze actually fly on Delta? It seems so.
Delta answered Wednesday via an email that got caught in my spam filter. I found it Thursday; here’s what it says:
“We are talking with the customer to apologize for the misdirected bag and secure information on the condition in which his bag was returned to identify a cause and offer resolution.”
Haze alleges, in text accompanying the video, that he was flying from London to Minneapolis when an airline employee almost immediately divested him of his luggage, which traveled from London to Boston, back to London, back to Boston and then — four days later — to Minnesota.
Somewhere along the way, someone urinated on it, says Haze, though I didn’t spot any yellow-tinged garments among his camouflage fashion collection.
Haze laments the lack of scratch-and-sniff video technology: ”[The video] doesn’t do it justice as you cannot smell the stench of urine thru the lens.”
It may smell, but that doesn’t prove a Delta employee actually soiled it. If it is human waste, Haze’s bigger problem may be that he has a fondness for fondling urine-soaked garments on camera.
In other airline-related chicanery:
- Customers are asking for refunds after the crew of a Virgin Atlantic flight mistakenly sent a “wake up you [bleep]” message to passengers.
- A man wearing panties and high heels was allowed to fly aboard a U.S. Airways flight but a football player was arrested over a saggy pants dispute.
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41 comments Add your comment
Medallion Member
June 22nd, 2011
8:07 pm
Delta is the worst airline in the world. You cant even use your skypesos (aka skymiles) for free flights…don’t worry Delta, Southwest is coming…and hell is coming with them…
stilltrue
June 22nd, 2011
8:41 pm
Wow, i am shocked at the negative comments about a company that employs so many folks in Ga. No one is perfect, and there isn’t a company out there that can say they have never hired a loon or two… unfortunately, things happen, and I would expect this could possibly be another attempt by a disgruntled customer to get something for their troubles… we all have had a bad day/service/flight… but there are better ways to respond than to turn to youtube. Delta does value it’s customer’s. I wish people would be patient and wait for all the facts. If this happened to me, I think the first thing I would do would be to return to the airport and talk to someone in management… not create a video and post it on youtube?
triodethom
June 22nd, 2011
10:01 pm
Since the bag handlers have no contact directly with the person who luggage they handle what is the reason to do this. There is also the issue of crossing customs in both England and USA ( Boston ) once or twice . So access to the luggage was at three airports and two countries how exactly was the Delta baggage handler the one who urinated on his luggage determined ?
Ex Delta Employee
June 22nd, 2011
11:01 pm
I left Delta 2 years ago because I had a great opportunity with another company. But I will say that I haven’t flown another airline whenever I can help it. Delta is family. Yes, with the merger there were some issues, especially with union employees who didn’t trust management (in the NWA world, they had reason to).
Most Delta employees work hard, go the extra mile, and want you to have a good experience. They can’t control weather, air traffic delays, or when those of us in the general public show up 30 minutes before a flight and are upset that our bags might not make it.
All airlines involve complicated logistics. If people really understood all that goes on, they would be amazed at how well the system works.
Delta can improve on things – I’m not giving them a free pass. But given the economy they have to prioritize. As a frequent flyer, they have treated me well.
My aunt died recently and they waived all change fees – she wasn’t a “direct” relative and I did not expect them to do so, but personalized service is where it is at.
Michael Worthing
June 23rd, 2011
12:20 am
Recently, I went to pick up My Brother at the local Airport .He came here from California for Our Mother’s Funeral.
I Have Multiple Schlorosis; And I use an Electric Wheelchair
While waiting for His Plane to arive; A Drug Sniffing Dog; Along with It’s Handler; Aproached Me, and Informed Me They intended to Check My Chair, and The backpack behind it for Contraband.
After the Dog Gave Me, and My Chair the once over; The Dog proceeded to Urinate all over My legs and the side of My Wheelchair. Of couse; I raised a little Loud Gesture about it. Aploogies were offered, But No offer to clean up the Mess was made. I wrote a letter to The General Manager, and got NO reply.I think Maybe the Dog May have been Transfered to London? This nis a TRUE story….
Just-A-Thought
June 23rd, 2011
6:17 am
So why shouldn’t the customer expect “perfect” service after they have “paid” perfect money? Every person that flys have to pay whatever cost the airline require, and if you don’t pay the exact cost you don’t fly. So again why shouldn’t a person that buys a ticket not expect perfect service?
Just-A-Thought
June 23rd, 2011
6:24 am
I notice the bloggers with a “vested” interest always have a different slant on the situation………The truth is the truth, regardless of who or where they operate. So what kind of bad “weather” pattern took the guys bags fron London to Boston back to London back to Boston and then back to………eventually showing up in Minn. 4 days later?
Just-A-Thought
June 23rd, 2011
6:26 am
And I didn’t even mention the urine shower his baggage got…………
jimbob
June 23rd, 2011
6:34 am
The planes themselves have to operate at more than a 6 sigma level of perfection. The baggage handling should be no less in quality.
I find it hard to believe someone would make this up. I stayed at a Vegas hotel where I let a worker into the room to change a lightbulb, then I headed out to my meeting, came back late and the worker had urinated into the whirlpool tub. There are some sick people that get hired into these behind the scenes ’service’ jobs…
Cloudodust
June 23rd, 2011
6:35 am
Most people will have good to great experiences flying, a few will not. I could take that sentence, change flying to dining, and we could get into that tomorrow.