Social media is a weapon in the hands of the disgruntled.
Take the case of Sy Haze, who, in a YouTube video, claims a Delta employee vindictively urinated on his luggage.
Is it true? Did a Mr. Haze actually fly on Delta? It seems so.
Delta answered Wednesday via an email that got caught in my spam filter. I found it Thursday; here’s what it says:
“We are talking with the customer to apologize for the misdirected bag and secure information on the condition in which his bag was returned to identify a cause and offer resolution.”
Haze alleges, in text accompanying the video, that he was flying from London to Minneapolis when an airline employee almost immediately divested him of his luggage, which traveled from London to Boston, back to London, back to Boston and then — four days later — to Minnesota.
Somewhere along the way, someone urinated on it, says Haze, though I didn’t spot any yellow-tinged garments among his camouflage fashion collection.
Haze laments the lack of scratch-and-sniff video technology: ”[The video] doesn’t do it justice as you cannot smell the stench of urine thru the lens.”
It may smell, but that doesn’t prove a Delta employee actually soiled it. If it is human waste, Haze’s bigger problem may be that he has a fondness for fondling urine-soaked garments on camera.
In other airline-related chicanery: