PlayStation Network: Hackers stole users’ personal info

The news gets worse for millions of PlayStation fans: Not only is the network still down, but hackers have stolen your personal info and may have your credit card number.

Sony technicians (not pictured) are doing their best to update their computer network (also not pictured).

Sony technicians (not pictured) are doing their best to update the PlayStation Network (also not pictured).

Late Tuesday, Sony issued a press release warning PlayStation Network users, whom they are also trying to email.

There’s still no word on when the PSN will be restored. It has been down since Wednesday.

Here’s the press release:

We have discovered that between April 17 and April 19 certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network.

In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit or call toll-free (877) 322-8228.

We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

Experian: 888-397-3742;; P.O. Box 9532, Allen, TX 75013

Equifax: 800-525-6285;; P.O. Box 740241, Atlanta, GA 30374-0241

TransUnion: 800-680-7289;; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

You may wish to visit the web site of the U.S. Federal Trade Commission at or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.


Sony Computer Entertainment and Sony Network Entertainment

40 comments Add your comment

Micheal stevenson

April 26th, 2011
5:25 pm

Well thats just great, Im already in debt and my credit card is on their file, now I have to check everyday to make sure my account is safe. All i want to do is go online and play battlefield bad company 2. I appreciate them letting us know but I wish nothing happens to my credit card details.


April 26th, 2011
5:28 pm

youre card number was definitely stolen. youre screwed.

Samuel Pounsberry

April 26th, 2011
5:29 pm

Its been 6 days since Sony’s PSN went down and only NOW are we finding out that personal details of 70 million users could have been taken (including credit card details) this is a massive problem.
Im from the UK and only just cancelled my credit card which is linked up with the PSN and IF these bank details have been obtained then Sony can pay the costs for the monthly fee that my bank charges to protect my ID.

Real Gamers

April 26th, 2011
5:30 pm

Man, I’m glad I have XBOX LIVE – an actually SECURE server where this sort of thing doesn’t happen!


April 26th, 2011
5:33 pm

@Michael If you are already in debt, why are you spending money on PSN? better yet why are you playing a $60 game on a $300 console? Sounds to me like youve got your priorities out of line. Thats a couple hundred bucks that could go towards your debt…

[...] [Updated story: Sony admits hackers have stolen user info] [...]


April 26th, 2011
5:45 pm

Sounds like Sony may have been negligent. I smell a class action.


April 26th, 2011
5:49 pm

I’ll bet Xbox paid the hackers lol

Michael Errand

April 26th, 2011
5:50 pm

Off to change my password only every single service and website. Good job I have different passwords for different levels of confidentiality.


April 26th, 2011
6:00 pm

You know, a part of me finds this HILARIOUS.

I mean, for years, I’ve heard PS3 fanboys scream that their way was the better way, what with PSN being free (no matter the lag that occurs far more often, the lack of voice for many games, and other issues that XBoxLive never faces).

So, now these Sony lovers find out that there is no such thing as a free meal. That with PSN, they’ve TRULY gotten what they “pay” for.

XBoxLive, the best there is. Fact.


April 26th, 2011
6:06 pm

Lol funny how you don’t see this happening with Xbox live.

Way to go SONY!!

pc better

April 26th, 2011
6:15 pm

xbox, ps3 bad. pc better.

Bobby Blackwolf

April 26th, 2011
6:28 pm

Some advice – if you had your credit card number associated with your PSN account, DO NOT CANCEL IT as that will hurt your credit. Instead, call up your credit card company and request that they invalidate the current number, and send you a new card with a new number. This will mean that you can’t use your current CC for a few days while they send you a new card, but at least you won’t have to deal with possible identity theft.


April 26th, 2011
6:44 pm

Its funny how all you Xbox live people think your system not next on the list here. this happen to system all the time. why cant the hacker F^&K with the credit card company and just leave the games alone.

Psn is pathetic

April 26th, 2011
6:45 pm

Well I’m off bank 2moz to get my bank details changed thn think I’ll get a 360 aswell, didn’t want to but this is just a joke now.. Sorry Sony but I don’t gave a choice now


April 26th, 2011
6:49 pm

xbox accounts were jacked in 2007-2008 and if you think paying $50 bucks for service will prevent future jackings, you’re dreaming.


April 26th, 2011
6:52 pm

instead of buying an xbox maybe you should invest in some typing/english lessons because that post was just sad and pathetic.

Xbox Live

April 26th, 2011
7:03 pm

[...Shao Kahn instructing XBox Live...] “Finish Him!”

Bobby Blackwolf

April 26th, 2011
7:12 pm

To clear something up: Xbox Live was down for weeks right after Christmas 2007, but that was not due to any accounts being compromised. It was just crappy timing with respect to DDoS attacks and other networking factors.


April 26th, 2011
7:32 pm

good thing i have a life and don’t play video games


April 26th, 2011
7:41 pm

That’s what you get for Free.


April 26th, 2011
8:27 pm

@UGABugKiller Xbox could be next this is just about hackers vs big corporation.The same group hacked bank of america. Xbox isn’t invincible I believe xbox live was down for 13 days..

Joe Mama

April 26th, 2011
8:29 pm

We started boycotting all Sony products and services (except for TV ad movie programming that we’re already getting through Dish Network anyway) when the Sony rootkit scandal came to light a few years ago.

I can see now that that was the right decision to make.


April 26th, 2011
8:43 pm

Sad thing is, most of the credit cards stolen probably belong to mom & dad. Sony needs to be on the hook for every nickle and dime customers encounter because of Sony’s stupidity. The hackers also need to be tracked down and turned into glue or die of lead poisoning.


April 26th, 2011
8:58 pm

Why is Sony even storing credit card numbers? Online merchants have other credit card solutions available that don’t store the card number but allow future charges. The merchant passes the card number to the service and receive back a single purpose number for future charges to the same account. The merchant services company does the translation. Steal those numbers and they are worthless.

Using these new services reduce fraud and the card companies pass on some of the fraud savings to the merchants. Not using these is just plain arrogant and dumb. They should check with their merchant services company for such a service as most offer it.

Furious Styles

April 26th, 2011
10:36 pm

Wow, so much grief. Hacker brings “Gaming Giant to its Knees.” Why can’t people just log on and just play games as it was intended? People or a person with nothing else better to do have managed to irritate a company and millions people. Wouldn’t it have been a better idea to do something creative that would help people instead of thinking about yourself? A true waste of intellect for whomever is responsible for this.

Not the Hacker

April 26th, 2011
10:45 pm

My lawyer Headie Murphy from the firm Dewey, Cheatum & How won my lawsuit against Atari 2600 Network back in 1985. Holla at ya boy!


April 26th, 2011
10:54 pm

live still sucks ballz, ive had it for years so i know

[...] PlayStation says hackers stole users’ personal information [...]


April 27th, 2011
7:38 am

glad i use the psn cards, i cannot understand why all our personal info was not encrypted. Talk about dropping the ball


April 27th, 2011
8:32 am

It was Microsoft… you know it was.

Zay Lee

April 27th, 2011
8:50 am

[...] PlayStation says hackers stole users’ personal information [...]

The Nerd

April 27th, 2011
9:07 am

Well, there’s always Wii

The Nerd

April 27th, 2011
9:08 am

When there’s a will, there is a Wii! LOL


April 27th, 2011
9:39 am

has anyone else been getting numerous phone calls and texts since this breach?? they say i applied for a loan oh and this is a work phone they have the info to..texting not included I am so happy ps network advised us so quickly (not) are they going to do anything to rectify this..i checked my credit report as i just got a credit card in the mail that i didnt apply for and now there is inquiries on my report for ccard apps..the money i use to spend on ps products i will be spending my time and money fixing this..way to go ps !! you know it could take up to 30 dys for us to find credit apps as the credit companies send there “tapes” to the credit bureaus once a month which means someone can rob us blind by then..again thanks for letting us know about the breach ASAP


April 27th, 2011
12:40 pm

Good god…. all this doomsday crap. Really you were the SOLE person that got their info jacked? You put your work phone in your PSN info? Genius. And Companies texting you? That’s a new one. XBOX Live shut down for 2 weeks for the exact same issues. Nice try M$ fanboys. “Oh you get what you pay for” Whatev. They are so many different cheaters/modders/hackers on XBOX it just made it lame. I’ve owned them both since day one. Liked them both for various reasons. But shut off XBOX Live because I didn’t like paying for what I wasn’t using. I get much more out of the $0 I pay to Sony/PSN. Citicard/BOA other big names have all been hacked before too. They tighten up security and they go about their way. Sure MAYBE a hand full of peeps get dinged, but they have that silly thing called FDIC that gives you your money back if you didn’t spend it. I’ve had my identity stolen, I got my wallet lifted by one of the hottest chicks I’ve even seen on the L. Sure it takes a long time to clear everything up, but they got direct access to everything I had ID, CC, SS. Sony doesn’t have all that crap. They have you CC and not the 3-digit code on the back. Good luck buying anything. You don’t put your DL or your SS. Just let them fix it and stop whining about how you DESERVE something for this. You don’t.


April 27th, 2011
9:05 pm

I think its funny all of you xbox users gloating about millions of people possibly being in financial ruin over this. It shows humanity at its core. What we “payed” was more than you paid for your xbox because we like what we like. Better graphics, a better playing experience, and a controller that is set up to actually use. We did not pay to have some moron hack the system and steal our information. And Im sure you guys are right, because you pay for your service, no hacker can bring you down. You have security features even the government doesnt have and cannot possibly be hacked at any time for any reason. We are here reading for information on what the problem is and how we go about trying not be RUINED IN REAL LIFE OVER THIS ISSUE. It would be nice not every other comment to be HAHAHA I HOPE YOU GUYS LOSE EVERYTHING YOU EVER GOT BECAUSE YOU BOUGHT A PLAYSTATION.
Thank you and I hope all your xboxs blow the hell up. You shouldnt even be on this page if you dont own a ps3.

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October 2nd, 2011
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