Should restaurants refuse crumby kids? Or scold them on social media?

A restaurant owner in Washington has stirred up a controversy about how much mess kids can leave at a table or under a table and what the best way is to deal with it is. Here’s the story.

From The Today Show:

“One of the women — Kellea Poore, who had her 1-year-old and 3-year-old children with her — said they had been inside for a short while and the kids were eating scones when the owner approached the table and pointed out crumbs on the floor.

“The woman came up and she basically told us there was going to be a worker coming over and she was going to vacuum up the mess and that they had just spent $50 cleaning the carpets and she didn’t appreciate us making such a mess, and that next time if we decided to come in, not to bring our kids,” Poore told NBC affiliate KING 5 News.

“She left quickly afterwards, but later discovered the restaurant had posted a photo of the crumbs on its Facebook page, with the comment: “Like to take a moment to thank our customers with small children whose kids don’t make a mess. A couple of ladies came in today and this is the mess their children made,” the station reported.”

According to reports the owner later removed the photo and apologized.

Are crumbs the cost of doing business? Do you clean up after yourself when you do leave a mess on the table? Should you have to clean up the floor too?

How much of a mess is a reasonable amount for families to leave behind at a restaurant table or under a restaurant table? How should restaurant owners handle it if they think the mess it too big?

Should owners turn to social media to scold their diners? Is it fair game if the people aren’t identified in image or name?

51 comments Add your comment


August 7th, 2013
2:02 pm

Parents should try to keep their kids messiness to a minimum and clean up as best they can (and tip extra generously for what they can’t adequately clean themselves), but really, a restauranteur throwing such a hissy fit that food fell on freshly cleaned carpet needs to find another business. It’s a restaurant, it has a floor — food and carpet are going to meet.

I think it’s fine to post on social media if the customers aren’t identified, but I don’t know why an owner would. In most cases, I think they’ll make themselves look worse than the customers they’re trying to shame.


August 7th, 2013
2:13 pm

I agree with HB. Parents should try to keep their child’s messiness to a minimum and clean up best you can. It is your responsibility as a parent to teach your child how to behave at a restaurant. I don’t allow excessive crumbs at home and certainly not in a restaurant.

Now the owner had a choice in her behavior. You can’t treat your customers poorly and stay in business. Social media is okay as long as you don’t alienate your customer base.


August 7th, 2013
2:14 pm

I don’t agree with the restaurant’s actions, but I understand that it is a pain to clean up after really messy kids. I am okay with the woman saying something to the mom, but not okay with her posting the pic on facebook. My sister used to let her kids make an absolute mess of tables in restaurants, leaving ice cubes on the floor, open salt shakers, and just an overall mess. I would never let me kids do that and I got to the point where I wouldn’t want to be around those kids. She also used to let them sing, loudly, the same damn song, over, and over and over ,and over again in the car. Some people just don’t “get” that there are acceptable ways for kids to behave, and ways that aren’t.

Young Lady

August 7th, 2013
2:18 pm

I have two thoughts on this: If she’s so concerned about the carpet getting dirty then maybe her restaurant should have a different flooring type. I can’t imagine the carpet stays clean for long nor that it would ever be completely clean with so much traffic and food.

The owner turning to social media is incredibly juvenile (but turning to the press is just as juvenile in my opinion). Dirty floors and spilt food happen at a restaurant and there was no need for her attitude. If you can’t deal with the cost of cleaning then you should rethink your business.


August 7th, 2013
2:20 pm

I have always cleaned up after my little ones when we go out to eat..I babysit my great-great niece on the weekends, she’s 13 months and I have actually wiped down the high chair if she gets it really messy..Of course, she likes food, so not much makes it to the floor..I don’t think that a server is there to clean up after me, they are there to bring food that I order, check on me a couple of times and to make things right if something is wrong with my order..And I always tip 20-25 %.. I even tip on to go orders..


August 7th, 2013
2:22 pm

If my kids made a mess I left a better than expected tip to cover the staff that had to clean up. I would make it a point to mess up this a-holes place then yell rat on the way out the door.

Warrior Woman

August 7th, 2013
2:27 pm

If you watch the video, the “mess” left by the kids was minimal – not excessive at all. It certainly puts the owner’s actions in a different perspective.


August 7th, 2013
2:36 pm

Leave them at home and cook yourself.

A reader

August 7th, 2013
3:28 pm

That coffee shop just committed a big fat marketing fail.

Its not Chuck-E-Cheese

August 7th, 2013
3:59 pm

First of all, kids do not leave a mess on/under the table. The parents do.

Second, there are clearly parents who actually take their responsibility as parents seriously and there are those that think that the rest of society is responsible for their choice. I was at a Mexican restaurant with my wife once on a Friday night and there were three families with at least 6 children at the next table who were running around, screaming, and left the place a total disaster zone. I really don’t care how hard a week you had, but if you choose to bring your children with you out in public they should behave or learn to behave – period. These parents made NO effort to clean up anything and from the comments from the wait staff, left no sizeable tip to compensate for what took quite a long time to clean up. And full disclosure, they were all white, middle class appearing and this was in Lawrenceville.

It is of little wonder that restaurants have resorted to public humiliation for this kind of behavior by supposed adults. Personally I would hope that they would take pictures of the adults, get their names from their credit card, and begin posting the information on industry-only sites so that other owners can see these people coming and ban them from their establishments until they either leave a cleaning deposit or otherwise atone for their previous behavior.

Its enough that the rest of society must pay for their education and their future incarceration, they don’t need to put up with this kind of behavior from people who should know better.

non committal mind reader

August 7th, 2013
4:40 pm


Small children aren’t the only ones making messes in restaurants. If a restaurant goes through the trouble of singling out children, it is because they don’t like/want children. ONE spilled coffee on the carpet is more trouble to clean up than a SMALL pile of crumbs.

Spills happen… everywhere, all the time. crumbs come up easily.

For all of you experts… you cannot teach a 1 year old not to spill crumbs. They can barely get a whole spoonful in their mouths. 3 year olds are a little better. Expecting one and three year olds to eat cleanly is asinine.

Nobody gives a rat’s azz if the restaurants carpets were just cleaned. $50 cleaning the carpets is a drop in the bucket compared to a nights worth of receipts. To insult a whole range of customers with children over a $50 carpet cleaning is , as someone here has already stated, “a big fat marketing fail.” You will lose more than $50 each and every day in lost profit by insulting your customers with children. Walk into any restaurant with carpets….. you can see the stains of the ADULT customers for years after they happen.

These whiners are barking up the wrong tree.

Jack ®

August 7th, 2013
4:52 pm

No small children in better restaurants after 6:00 PM. No grown people in better restaurants that can’t chew with their mouths closed and keep their elbows off the table.

North Atlanta

August 7th, 2013
4:52 pm

I suspect this was a last-straw moment for the restaurant. I have no problem with the web posting since they didn’t use people’s names or faces. My sister always left a 25% tip when her son made a mess in a restaurant. I’ve seen people with small children who leave a giant mess for restaurants to clean up. It’s extremely inconsiderate. When mine was small my husband and I always cleaned up any mess he made. Our society has evolved into one where too many people feel entitled to do whatever they want with no consideration of others. Not to mention the running and screaming in restaurants. Very sad.


August 7th, 2013
4:57 pm

My understanding is that,in addition to the mess, the kids were screaming/ill behaved and the moms did nothing about it.

Atlanta Mom

August 7th, 2013
5:13 pm

I was in a Mexican restaurant and watched a 4-6 year old drop chips on the floor, and then crush them with his foot, while he talked to his father.
After they left, the owner shrugged his shoulders and swept up the mess.
I was appalled. We always cleaned up after our small children. By the time they were 4, they knew not to make a mess.


August 7th, 2013
6:07 pm

When our kids were little we always cleaned up – when they were at a certain age and learning how to eat, we just ate at home. When they were a little older they would often clean up on their own, even stacking plates at the table. When they were teens they were sometimes appalled at the way parents didn’t supervise their children. Now, with a 14 month old grandchild, I still make an effort to police the area after we eat – and my daughter and son-in-law do, too. It’s simply good manners.


August 7th, 2013
6:12 pm

I have ZERO problem when ANY establishment doesn’t welcome my children. It really is their right.

Sk8ing Momma

August 7th, 2013
6:26 pm

Our son was a Messy Marvin when he was a toddler…Eek! We’d leave a very generous tip. We also straightened the table before we left…We didn’t want to leave *such* a mess.


August 7th, 2013
6:37 pm

Was this an appropriate restaurant for children? I have been in even family restaurants where children were out of bounds.

My kids clean up as best they can and leave an excellent tip when they take the kids out.

Real Life

August 7th, 2013
6:39 pm

The restaurant owner posted a photo and comments but did not name the people in question. One of the mothers did that. I have no problem with what the owner did as she did not name the diners. Many of us have encouered poorly behaved children when we are dining out. And we see children who are well behaved. Same with teens and adults. Owners/managers owe their customers a pleasant atmosphere while dining out. Anyone, adults and children, who will not or cannot behave should be asked or told to leave.

I dined out with friends in June at a local bar/grill restaurant . Two children were screaming , running around, throwing food on the floor and (my favorite) grabbing food off other’s plates. The manager warned the laughing parents and then pitched them out and told them not to come back. The other family with children applauded.

There may be more to the story than we know, but I simply cannot fault the owner for calling out badly behaved patrons.


August 7th, 2013
7:01 pm

Scones are crumby. Toddlers eat with their fingers — messily.
If there is no sign indicating “No Children Allowed” the owner is obligated to treat them like any other customer.
If the owner wants a clean, neat, quiet establishment he should close his “Caffe” and open a mortuary.

C from Marietta

August 7th, 2013
8:27 pm

Do the rest of us a favor. Leave the VERY youngs ones at home. We are tried of the mess and hearing them, when we want a nice dining experience.


August 7th, 2013
8:35 pm

The restaurant owner is being a jerk. I watched the video and was expecting to see a major mess. It really is just some crumbs. I waited tables for 10 years… this is not “a mess”. I think if the owner doesn’t like the restaurant business (ie customers), he should find another line of work.


August 7th, 2013
8:39 pm

I am the customer. You are here to serve me. If you can’t handle that, then you have no place running a business dealing with the public. I do NOT carry a DustBuster in my purse. I do NOT carry a bottle of cleaning solution and cleaning towels when I go out to eat. As a business owner, it is YOUR job, not mine, to clean up after I leave. I REfUSE to finish my meal and then be expected to wipe off the table or to get on my hands and knees and pick food off the filthy restaurant floor. Even fast food restaurants where you are expected to “bus” your own table have people who keep the restaurant clean. They are called EMPLOYEES. How do I know this? Two summers working full-time at a mall McDonalds cleaning tables, working the register, washing dishes, mopping floors, and serving our customers. If you can’t be bothered to cleanup a few crumbs left by a little baby who didn’t know any better and couldn’t help it (there was no malicious intent here), then you would do well to close your restaurant now. Customer service clearly is not where you belong.


August 7th, 2013
8:51 pm

I think the restaurant overreacted, big time. And if they only spent $50 cleaning their carpets, well, then, UGH — the carpets probably STILL aren’t very clean! Can you imagine the amount of food that gets ground into a carpet over the course of a day, and all the foot traffic?

On the other hand, I sometimes see the piles of food under a high chair at some restaurants and shake my head — that’s ok in your own home, but not only do the owners of the restaurants have to spend extra time cleaning up, but your fellow diners around you are subjected to flying food and having to look at it. Let’s put it this way — it doesn’t add to the ambiance in a good way :-)

The restaurant overreacted on this one, though — yes, there were some crumbs. What if the adult had dropped her scone on the floor? Would they have chastised HER? I wonder how many cups of COFFEE have been spilt on that nasty rug?!

stone pony

August 7th, 2013
9:09 pm

I don’t think this was a Starbucks – it was a coffee shop that maybe doesn’t cultivate the kiddy crowd as customers. Not every place is the most acceptable place for children. Andy just because it’s a restaurant and there are employees, does that mean they are in charge of cleaning up a kid’s mess? why isn’t it a parent’s responsibility to at least clean up the most of the mess?


August 8th, 2013
12:24 am

If kids are eating there will be crumbs but crumbs and trashing a table is two different things. If you don’t let your kids trash your own dining room table why would you ever let them do it in public? Just plain rude for people to think others are there to clean up their mess. Going out means you don’t have to cook and clean but it doesn’t mean let’s trash the booth/ table we are sitting at a restaurant.

(the other) Rodney

August 8th, 2013
6:13 am

It’s not a restaurant, but a few weeks ago at Turner Field I watched a couple allow their two boys to throw peanuts on the floor and stomp on them – nearly half a bag! They didn’t accidentally drop them – the boys threw the peanuts on the floor and made a game of stomping on them.

That is the kind of parent(s) this resto owner encountered.

This attitude (stated by someone above) that “it is YOUR job, not mine, to clean up after I leave” is pervasive thru nearly ever aspect of our society, and, is appalling.

I’ve never been a server but I can imagine were I to run across people like this often that I would last very long in that job. ;)


August 8th, 2013
6:13 am

The bottom line is, this was a complete overreaction by the restaurant owner. A coffee shop is NOT a fancy restaurant and I see no reason why a family could not bring their child there with them. This was not an elementary school age kid smearing ketchup all over a table and a parent who was oblivious to it. This was a mom, a toddler and a baby out having a snack and leaving a few crumbs.


August 8th, 2013
6:35 am

The restaurant owner didn’t out them on social media; they did that themselves when they announced they were the restaurant patrons in question. Also there’s another report on this issue, I cannot remember who published it, but the restaurant staff & owner stated the kids were misbehaving, shouting and screaming, and other customers had complained about them. It wasn’t just about the mess the kids left.

The mothers in question could have not discussed the photo on Facebook but they chose to do so, thus causing this huge debate again between parents and non-parents.

It’s pretty simple – have some respect for your fellow man, if your children are misbehaving or screaming & shouting, deal with them or remove them from the scene. If they make a mess, at least offer to clean it up. Be a parent, be responsible for your child, be considerate of your surroundings. Non-parent people don’t hate all kids, they hate the kids who’s parents’ just don’t parent – you cannot blame the child for the parents’ shortcomings.


August 8th, 2013
6:46 am

I don’t take the owner’s word that the kids were screaming (if other customers come forward, I’ll believe it), because someone bothering to post a picture of their not-terrible mess would have called them out on that too. Sounds like the owner is trying to save face after the negative reaction. As for cleaning up, the customers were asked to leave. I wouldn’t stop to clean if I were being kicked out.


August 8th, 2013
6:55 am

First off, as Chef Robert Irvine states: Carpet in a restaurant is just gross. You really cannot keep it clean.

Every Restaurant Impossible, he rips up all carpeting and puts in flooring. I agree 100%. Who here has a carpeted kitchen????? Dining room, maybe, but kitchen.

I entire house is hardwoods, not a speck of carpet anywhere. I hate carpet. That was the first thing we did, when we bought the house we are in now. Ripped up every single piece of nasty carpet. We put in hardwood floors. MUCH easier to clean, expecially with kids, and pets.

And, this is really why we don’t frequent restaurants. The food and hassle is just not worth it. We much prefer to cook healthy at home.


August 8th, 2013
6:58 am

Please consider is that this is most likely not the first or the last time this will happen to this business; it’s not about Ms. Poore or her kids. When the business has to spend $50 every 2 weeks instead of every other month to have the place cleaned because of inconsiderate patrons, *the price of the goods/services will increase to cover that cost*. So that $2.00 scone is going to become $3.50.

Which is worse for the business? An embarrassed patron or having to price yourself out of business to cover the cost of their mess? I know of several businesses that flatly don’t allow children because the costs, both in physical mess and patron complaints, is simply too high. If you were to walk into a coffee shop and see food embedded into the floor surrounding a table, would you want to eat there or would you be concerned the kitchen is even filthier? Would you tell your friends not to eat at the disgusting coffee shop? Would you post via social media how you don’t understand why a business wouldn’t bother to keep customer areas clean?

We certainly have no problem shaming businesses and waitstaff. That’s the thing about social media, it’s created by individuals expressing opinions. Social media is the ultimate editorial column and its up to the reader to decide if they feel the opinion is valid. And the reality is that Ms. Poore has run to a *local news outlet* in order to shame the business. Hello Pot? This is Kettle…

K's Mom

August 8th, 2013
7:45 am

I have kids that are exactly the ages of these kids. We do not take them to restaurant’s often, but when we do it is generally Waffle House, fast food, Olive Garden, Chili’s or a local place that is child friendly. My 15 month old, makes a mess, there is absolutely no way around it. He does not have the dexterity to not make a mess. I ALWAYS offer to help clean up and generally the wait staff will not let me, but I do offer and I pick up any large pieces of debris and put them in a napkin. I also tip generously. We do not let our kids run around or disturb other patrons, but we will leave a wake of cheerios for the next 6 months.

Now, I have no issue with a business telling me that small kids are not welcome and we work very hard to only take our kids to family friendly places. I do want them to get out and use the skills we are teaching them at family meal time, but again they are my kids and should not be a problem for other people. Not knowing the whole story, it seems like both the parents and the restaurant could have handled it better.


August 8th, 2013
8:12 am

I used to waitress and we always knew kids would leave a mess. Part of the job. The more annoying part was the adults who left big messes all over the floor, the seats, and the tables. Yep, they’re out there and there are a lot of them.


August 8th, 2013
8:56 am

I did not watch the video. I do know that children look to adults for cues about behavior. Of course, little children can be messy and loud. We, as teachers, know this. Adult supervision and modeling of behavior is key: “Oh we do not want to leave a mess for someone else to pick up as that is not kind nor considerate, let’s see what we can do to clean up. ”

We just spent a week at 2 Hilton resorts in Phoenix. We have been to both before. They are running last minute summer specials. As a result, the weekends are CROWDED at the water park. There are children everywhere who are not following the posted rule of only entering the lazy river in a tube and FLOATING down the river. The float is supposed to be relaxing. The children are running and diving around the river thus crashing into those of us who are floating and it is not relaxing. A mother behind me had her 12 year old “navigating” and pulling her down the river. I turned and said, “Oh does she need a float, I have one in front of me.” Reply,” Oh no, she is my tour guide and is not going to wear a float.” She was crashing into my daughter. I then said, ” Oh I am sorry! I am a teacher and we generally like children and adults to follow the rules posted. They are there for a reason. ” She took her daughter out of the river. Another parent told me he was taking his children on vacation during the first week of school and that his kids would miss school. He laughed and said, “Our parents would never have done that.” I replied, ” Me either, I am a teacher.”
YES I have let my children miss school but not THE FIRST WEEK!

We also saw at least 6 babies that were NOT in swim diapers, in the pools. YUCK. I complained.

I have spoken with the manager of the swim area and he tells me that they had a big meeting, Monday, as there were so many problems over the weekend.

It starts with parenting and many parents are oblivious. OF COURSE toddlers will be messy and loud but we need to guide then appropriately.

I also spoke with staff and they tell me that the worst people are not the Hilton Members but those who come with a substantial discount and then have boorish behavior. Kind of reminds me of those who shop at Wal Mart and this is why I try to avoid shopping there.

Childfree, thankfully

August 8th, 2013
8:58 am

I think parents should make an effort to clean up extra messes that their kids make, if they are going to feed them messy foods in restaurants. Everyone knows small kids make a mess but if you let them crumble crackers or feed them scones (Who feeds a kid a scone?) – you should make a small attempt to wipe up the excess crumbs. As for the tipping I see mentioned here, 20% is a normal tip for good service. If your kids makes a mess, you should be tipping more like 30%.

It sounds like K’s mom has this down. I don’t expect parents to leave their kids at home until they are 10 but I also don’t expect to see a 18 month old in Chops at 8pm (and yes, I have.). Kids need practice to learn manners but you also need to remember that the rest of us don’t necessarily want to be a part of those first, loud, messy lessons.


August 8th, 2013
9:31 am

Customers should always be respectful of any public place. But crumbs are kind of a normal and expected hazard of dining, and not just from children.

Why would anyone put CARPET in a restaurant in the first place? And then complain about the cost of cleaning it, for any reason?

Crumbs happen. The floor of a restaurant will have spills of all kinds, from adults, children,servers. Not to mention heavy foot traffic from dirty shoes.

Putting in carpet and then complaining about the cost to clean it (and how are crumbs so hard to clean?) certainly speaks to the lack of sense on the part of the owner, and tends to discredit whatever they say.


August 8th, 2013
9:44 am

@Childfree..Since you mentioned Chops, here’s a question for y’all..

My nephew (thru marriage) is a server there and about 3 weeks ago, he said a couple were in with two children..They were maybe 10 and 12..The older one ordered food (off the adult menu) and the younger one ordered the ribeye..Since my nephew is fairly new to this job, he brought the kid the adult ribeye..The parents were upset because he wanted the childs portion with fries.. At this age, is it the servers job to make sure that your child orders the correct meal? My two are 11 and I they know to tell the server if it’s adult portion or off the childs menu..Just wondering..


August 8th, 2013
9:54 am

It’s not always children making a mess. While my father’s health was declining we still made an attempt for him to get out to eat every now and again. He had fine motor issues and vision problems. It wasn’t unusual for him to spill at least one drink and leave behind quite a mess. We straightened up as best we could and always left a large tip for the staff that would have to deal with it. It probably helped that we usually went to the same restaurant each time and they came to know him and what to expect. In fact, several of the servers came to his funeral when he passed away.


August 8th, 2013
10:00 am

@mjg – I generally enjoy your posts but just saw the one above. “those who shop at Walmart”? I for one shop at Walmart.

K's Mom

August 8th, 2013
10:52 am

@Childfree, thankfully, I do not have it down, I just try to live by the golden rule and am trying as hard as I can to teach my children to live by it. If we all did that, the world would be a MUCH better place.

@MJG, any mom who does not put their kid in a disposable swim diaper with a swim diaper cover on top is a selfish dolt who is asking for trouble. When we still lived in Atlanta and used the Roswell Splash park, they checked diapers. I think resorts should do the same thing. At neighborhood pools there is more accountability because you do not want to be the mom whose kids has an accident and closes the pool down, but with relative anonymity at a resort pool I guess people forget that pesky golden rule again!


August 8th, 2013
10:59 am

I have a preschooler and we have always cleaned up after him when we have eaten out, including wiping down the table with our napkins, stacking dishes making sure crayons and major debris were picked up off the floor.

I was a hostess/waitress in college and by far THE MOST OFFENSIVE thing done by a family was changing a baby’s poopy diaper IN THE BOOTH and LEAVING IT THERE for the waitstaff to remove. The mom was too lazy to take the baby to the restroom an use the changing table. Disgusting!!!

Childfree, thankfully

August 8th, 2013
11:26 am

Becky – I have no idea how the waiter should have handled that. I honestly didn’t know Chops had a children menu but I would assume the waiter did. I might have clarified with the parents but I’ve never been a server. I’ve seen some 11 years that could be confused for 8 and some that could be confused for 15. I really don’t think it’s on the server to know what the kid was going to eat, if his parents didn’t specify the child’s portion.


August 8th, 2013
12:33 pm

@ Scooby…while there are certainly nice folks who shop at Wal Mart, IMHO there are more unruly and ill mannered people there than perhaps those who shop at Macy’s. I simply look at what they are wearing to shop or the vocabulary they use. BTW I do not shop at Macy’s as I am a bargain type person.

I feel frustrated when I shop with buffoons or even when I am with them at a hotel or on the airplane. People who are more well heeled sometimes have better manners, not always.

Business travelers TEND to be a bit more respectable…not always. BTW I love to shop at BIG LOTS and am typically good with my experience there. To me, this is why it is frustrating to go to dinner at a nice steakhouse and be seated near those who act like they are at Golden Corral.

I saw something on Facebook that said something like this: ” I am heading to Wal Mart…oh no…I have brushed my teeth and have on clothes, I guess I can go to Target!” This made me laugh.

I worked for Wal Mart for 7 years, while in HS and college. Things are not the same in the Wal Mart stores I have visited. I tend to go to Target, if at all possible.


August 8th, 2013
12:38 pm

@ K’s mom…I am writing Hilton corporate to suggest they offer swim diapers to all families at check in.
@ Becky…I have never waited tables but agree this is a tricky situation…hope he did not have to pay for it. Do they have kid’s ribeyes? I, for one, have never heard of this!


August 8th, 2013
12:39 pm

@Childfree..Thanks..He probably should of known about the children’s menu, but he’s only beent there just over a month..Guess, I’m just of the mind, that until a child is older than 13/14, on SOME things, the parents should clairfy..:)

H Lee

August 8th, 2013
1:31 pm

If that mexican resturarant was the EL Charro in Covington then they deserve to have the kids wreck the place. The owner and their roofer Francisco J martinez Contracting ran out on a $32,926.00 bill that was never paid for the roof.

K's Mom

August 8th, 2013
2:52 pm


August 9th, 2013
9:19 am

@Becky. Good restaurants train their staff thoroughly before they go solo on the floor. The restaurant I worked at had group training, menu testing, and shadowing for a week before going solo. He should be learning to ask customers questions until he is satisfied he understands what they want.