Two months later, are you sticking with Netflix, I mean Qwikster?

You may recall that about two months ago, Netflix raised the price of their services. Well that hike didn’t go over too well with consumers and Sunday their CEO offered an apology.

From The Washington Post:

“Remember when Netflix was a business that cheaply provided a service people wanted? Now Netflix and Qwikster are two businesses that less cheaply provide services that people only kind of want.

On Sunday night, the CEO of Netflix announced, in what may go down in history as the World’s Worst Apology Letter, that Netflix is sorry about doubling the price subscribers had to pay and, by the way, it is now dividing into two businesses, one to supply online video, the other — named Qwikster — to continue mailing you DVDs in red envelopes.”

The Washington Post editorial offered a biting commentary on what the company is really trying to do and how they feel the company has failed its customers. They wrote what they thought the CEO’s letter was really saying.

So I didn’t understand it all until I read this editorial. I didn’t get that they were trying to get out of the DVD mail business. I can see how streaming will be the wave of the future but it seems like we’re not quite there yet.

At first despite the giant percent increase for the service we were going to stick with them but now Michael is thinking we may drop the service all together. Since they are losing their relationship with Starz in 2012, he thinks we could do as well streaming Hulu and occasionally renting from Red Box or renting via iTunes.

So what did you make of the apology and the splitting of the service? Have you decided to stay or will you switch your business to other companies?

62 comments Add your comment

Innocent Bystander

September 20th, 2011
11:40 pm

I guess I’ll be sticking with “Qwikster….” I changed my plan including dropping streaming and now I’m paying about half what I was before. There simply isn’t anything available on their streaming service to make it worth the extra cost. As far as wanting to stay ahead of the curve, Netflix trying to force people to adopt streaming before worthwhile content is readily available, is like Ford stepping up and announcing that one day everyone will be driving flying cars so they’ve decided to spin off all current Ford vehicles under a new company named Failed Concept, while they focus all their resources on developing those flying cars under the Ford moniker. Those flying cars will be available soon… like 50-100 years at the most soon. Thanks Netflix… er Qwikster… or whatever the hell your name is this week.

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Ann

September 21st, 2011
12:20 am

@Bobby Blackwolf Wow, elegant analysis! Very interesting. Sometimes, shows seen on netflix led us to subscribe to HBO or other cable channel, because we’d want to watch a series we’d gotten hooked on through netflix without having to wait for its DVD release. Seems like there could be smart cross-pollination for that kind of thing, but perhaps those kind of stats aren’t collected. We cancelled today after nearly 9 years. There was a time when we could go through up to 8 movies a month, especially in the summer when tv shows weren’t on, and school didn’t interfere. Best part of netflix was the RETURN. But DVR is our mainstay now. Yes, we found the announcement/apology irritating, but it was really more of a reminder for us that we’re not really getting enough value from the service at this point to justify the expenditure. Plus, our kids were smaller when we joined, but now a night out at movies doesn’t involve a babysitter, so maybe we’ll actually get out more! Will probably try red box too.

growbot

September 21st, 2011
12:43 am

Netflix streaming just doesn’t have enough in its catalog for me but I do use it sometimes.
With the idiotic way they handled these changes I’m looking closely at Blockbuster, mostly because Netflix treated customers so badly.

jjmfe

September 21st, 2011
2:58 am

I dropped the mailed DVD, and moved to streaming only. If they don’t have a significant improvement of streamed content by the end of the year I’ll drop them completely. They were very good at the mail business, but I’d rather stream, or pick up at Redbox. It’s simple as that.
jf

jjmfe

September 21st, 2011
3:02 am

… oh yeah, and I buy episodes, or rent movies occasionally from iTunes through Apple TV. I don’t like Blockbuster or VUDU online, and HULU plus seems not to have worked out smooth streaming on the big screen yet. They do well on my laptop, but HULU has a ways to go before they are ready for prime time.

djs_NC

September 21st, 2011
6:22 am

ive had netflix for years…never stream it takes too long to buffer (may be the area i live in who knows) but my 3 at a time package with no streaming is now cheaper…im keeping it.

Rayburn Traughber

September 21st, 2011
7:31 am

I have been with Netflix from the beginning. I’m going to leave. Their steaming inventory is low, they stream in 780p not 1080p, unlike Vudu The idea of two sites is just not good. Bad idea that will hurt the company.

ztr

September 21st, 2011
8:40 am

We are on the three at a time plan and watch a lot of dvds. We watch old tv shows, tv shows and mysteries from BBC, indie movies, foreign movies — things we can’t see here plus “current” movies as we rarely go to the movies. If I really want to see a current movie, I’ll go to the theater. Can’t watch on our tv yet and I don’t want to watch on computer so I rarely did streaming. It’s actually a bit cheaper for us now. I’m quite happy with it, no matter what they call it.

Jen

September 21st, 2011
11:35 am

Have pretty much loved netflix since i started using it at the beginning of the summer. Started with the streaming service and used it on my Wii, computer and my iphone which is awesome. Added the dvd service about a month into having the streaming and actually really enjoy it. Not planning to drop it anytime soon, but worried about how the lack of saturday mail delivery will affect my options.
The streaming service opened my eyes to some great new shows that I am now addicted to..i.e. Farscape, Stargate SG1 and I have been able to watch some very interesting independent movies that I probably would have otherwise overlooked normally.

Overall i am happy with netflix and don’t plan to change it anytime soon.

Leigh

September 22nd, 2011
8:14 pm

We were thinking about cancelling b/c of the price hike. Then we got the “apology” letter and I cancelled immediately. I am over them.

bleh

September 23rd, 2011
12:40 am

quit complaining. it was a bad way to go about it….. where were you people when BP polluted the gulf? that is something to complain about…