Would you sit separated from your 2-year-old on a cross-country flight? One mom says that’s what US Airways expected her to do when the airline assigned her a seat rows away from her 2-year-old and 5-year-old.
The outraged mother is protesting the treatment she and her children recently received on a US Airways flight via her mom blog. Her headline declares: US Airways hates families and kids. She said she was afraid to make too big of a fuss on the plane because people get arrested and charged with felonies for disobeying flight attendants, but now she is determined to vent her anger and frustration.
Her blog is being retweeted heavily so I wanted to share it with you. I don’t know this author or her blog, but I thought it was interesting and a topic we have talked about before (flying with kids).
See what you think about her story and tell us how you would have handled the situation. Would you sit separate from your 2-year-old? Would you pitch a fit on a flight knowing you could be charged with a felony?
I have left a message with US Airways media relations department. I will publish a response from US Airways as soon as we hear back.
Editor’s Update: I spoke with Andrew Christie, US Airways spokesperson on Wednesday afternoon. He said he wanted to stress that in no way does US Airways dislike families or children. He said a large portion of their airline’s business is family travel to places such as San Diego, Orlando, Mexico and Hawaii. He says if you book through US Airways Web site you should always be able to pull up a seating chart and choose your seats when you buy your tickets. He said if you do book through a company that doesn’t give you that option or if for some reason that option isn’t working when you book, call US Airways as soon as you can and they can assign your seats over the phone. He emphasized that parties needing to travel together, such as parent and child, should try to obtain seating assignments as soon as possible before arriving at the airport. He says at the airport seating is first-come, first-serve. Gate agents are not allowed to unseat another passenger.