Last Saturday night I got the call that everyone dreads.
“Is this John?” asked a voice attached to a toll-free number. “Well, I’m afraid I have some bad news…”
That Thai food delivery we had been anticipating for the past 30 minutes wasn’t coming. It wasn’t going to come — ever.
The call came at about 9:30 last Saturday evening, just as we were trying to avoid handfuls of cereal and blocks of cheese because we thought nam sod was just around the corner.
We had ordered through GrubHub, a web-based restaurant pick-up and delivery service (pictured in the screen shot above) that recently rolled into Atlanta. It has a huge presence in Boston, Chicago, Los Angeles and other cities — and I can see why.
Customers sign in with their accounts, choose take-out or delivery, and then browse all the available menus. Once you choose your restaurant, you click to add items to your basket and then check out with a saved credit card. Delivery fees are stated up front — usually a