Recently, an Atlanta Journal-Constitution reader, called with a food safety complaint about a Panera Bread location in Dunwoody.
The DeKalb resident said she wanted a resolution to the service provided to her and her husband, but she decided not to release her name. The complaint covered her experience with the cashier, as well as a complaint that her husband killed a roach in the dining area when they first arrived at the 1625 Mount Vernon Road location one late evening.
Asked whether they dined at the restaurant after the experience, she said yes. “It was late,” so we decided to stay, she said, noting that they have previously visited Panera locations. The DeKalb resident said she decided to call especially because of unsatisfactory service with the cashier.
The manager at the restaurant acknowledged knowing about the complaint, but referred the AJC to a Panera Bread spokesperson for comment.
Following Panera’s internal investigation, spokeswoman Linn Parrish said:
“Panera Bread appreciates feedback from our guests and wants to know if we’ve disappointed them in any way. Having checked our food safety audit reports for the last two years, we believe this customer experienced an isolated incident, and hope she will give us another try.”
Food safety reports show high-level scores, including:
April 6, 2011: 97/A
March 3, 2010: 90/A
Feb. 11, 2009: 92/A
After told of the complaint, an inspector in DeKalb followed up with a food safety investigation Feb. 10.
“No live roaches were observed in the kitchen, service and storage areas,” according to the informal food safety report. The inspector did note, however, that one dead roach was found at the water heater area.
The inspector also reported that management showed record of monthly pest prevention service at the facility.
Here are other recent inspection scores from restaurants across the area.
— by Lisa Gibson for the Food & More blog
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