Lexus, Porsche, Lincoln top J.D. Power dependability list

2010 Lexus ES 350 (Toyota Motor Sales USA)

2010 Lexus ES 350 (Toyota Motor Sales USA)

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If you drive a Lexus, Porsche, Lincoln or Toyota, you should be feeling a little at ease when it comes to experiencing problems with your vehicle, according to J.D. Power and Associates.

Those are the top brands that gave new car buyers the fewest problems, based on a survey of 37,000 owners who made purchases in 2010.

The survey is important because 54 percent of owners who don’t experience problems are likely to return to the brand when it’s time to buy a new vehicle, researchers say. If they experience repeated problems, the “brand loyalty” percentage drops to 41 percent.

Rounding out the top 10 dependability list of brands that scored above the industry average are Mercedes-Benz, Buick, Honda, Acura, Ram and Suzuki. (Mazda and Chevrolet also scored above the average).

The good news is more than two-thirds of the brands improved their standing compared with previous years, J.D. Power said.

J.D. Power measures problems experienced during the past 12 months by original owners of 3-year-old vehicles, which is why the latest study looked at 2010 models. Overall dependability is determined by the number of problems experienced per 100 vehicles, with a lower score reflecting higher quality.

The industry average score was 126. Lexus scored 71; Porsche, 94; Lincoln, 112; Toyota, 112; Mercedes-Benz, 115. At the other end of the spectrum, the brands that had the most problems were Land Rover, 220; Dodge, 190; Mitsubishi, 178; Jeep, 176; Volkswagen, 174; Jaguar, 164; and Chrysler, 153.

What’s more important to you: dependability, style, performance or the prestige that comes with driving a particular vehicle brand?

27 comments Add your comment

Ejay

February 13th, 2013
11:50 am

So the lower the score, the better the car is?! makes no sense. Uhh.. first!!

Ronald Reagan

February 13th, 2013
11:57 am

It appears the Liberals voted more than once here too!

Lexus owner

February 13th, 2013
12:14 pm

@ Ejay, the score reflects the number of problems per 100 vehicles; if a car maker has 71 problems and another has 112, which one is better?? The lowest score would be better. That’s the logic behind the numbers.

joe

February 13th, 2013
12:27 pm

I see Lincoln but I don’t see Ford on the list? Personal experience, I have owned 5 since 2001 and every one of them was solid, oil, tires and battery that’s it.

My brother owned two Porsches. Both of them were nightmares.

BTW- JD Power is a joke…

jax

February 13th, 2013
12:28 pm

OLD NEWS These are 2010 Results- Toyota and Honda have Recalls in 2011 and 2012 -Ford has tons of satisfied new car Buyers last couple of yearts….

Mr. Riley

February 13th, 2013
12:46 pm

Toyota???, Lexus???….ive had family members that have owned both brands throughout the years and both brands were C.ontinous A.uto R.epairs. And how did Toyota even make the list? That camry has been recalled quite a few times over the past few years.

Charlie

February 13th, 2013
12:49 pm

What a joke this report is! Toyota is far below where they once where. Will never buy that garbage Japanese car again!

Josh

February 13th, 2013
12:50 pm

Land Rover at the bottom? That is a joke. I am a long time Land Rover fanatic and yes they have their faults (just like any vehicle) but when I am out in the middle of no where in the woods I have total faith that I will get home in my Rover. I think these lists are compiled with no sense of major issues. Taking a car in to get a sunroof screen repaired should not matter when it come to reliability. They should look at engine and drive-train only for lists like these…….

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K-Ster

February 13th, 2013
1:18 pm

Where’s Hyundai? They’ve become on par with Honda and continue to excel in reliability and quality (and styling!). Three years ago their Accent was JD’s top 5 highest quality car of that year.

The only one on this list that surprised me is Suzuki. Too bad they’re not selling in the US anymore…they had a great following.

And I agree with Jax. This list seems a little odd. Jaguar was the #1 quality car a couple years ago, now it’s at the bottom of the list. I’m sorry, but brands to rise an fall so easily like that, especially when they don’t change so drastically.

Alf

February 13th, 2013
1:29 pm

A Lexus IS a Toyota. Many of the models have the exact same drive trains and engines. Lexus just throws a little faux wood in the interior and charge 10k more.

JK

February 13th, 2013
1:30 pm

A common misconception is that a car with more recalls is of worse quality than one with fewer recalls. Here is the truth: Toyota and Honda and many other reliable car manufacturers will recall vehicles for minor flaws and for “flaws” that are so limited that they are not required by law to recall them. Other manufacturers just let the cars malfunction and leave it up to the consumer to deal with then it breaks.

Russ

February 13th, 2013
1:35 pm

Without knowing the nature of the problems these surveys are meaningless. If one brand has complaints about the radio while another has engine or transmission failures which would you consider to be more dependable. Don’t pay any attention to surveys anyway, buy what you like.

Road Scholar

February 13th, 2013
1:44 pm

I see white smoke…has a new pope been elected? Or is Ejay trying to wrap his mind around the score system?

Ronald Reagan: Really? Are you related to Ejay?

jax; That’s the difference in Japanese and American cars. When it is designed badly, Japanese companies issue a recall. American companies don’t remember it is theirs. And you don’t remember recent Ford recalls , do you?

Josh: Did you get a loaf of bread with that Land Rover “bread box”? Do you live in the bush? I had a friend that always wanted a LR; once he bought one, he couldn’t wait to get rid of it!

Charlie: My wife have had 9 Toyotas over the past 35 years. Two have been recalled; fixed at no cost to me. Twice I have had problems with out of warranty on items that should not have broken. I contacted Toyota both times and made my case with documentation. They refunded my repair money both times. Only have to put gas and oil in them! Just bought another…I couldn’t be more happy!

K-ster: Hyundai used to be horrendous. But since they hired an ex-Toyota corporate exec, quality has been stressed and they have made great improvement.

As for Jaguar, they are only good if you buy the model with the mechanic in the trunk!

MANGLER

February 13th, 2013
2:27 pm

Did anyone consider that the soccer mom driving the Lexus SUV and pulls out out or pulls on over without bothering to look causes problems in the other vehicles around her that wreck to avoid her? How many Dodges and Mitsubishis wrecked because some retiree in a Camry invaded their space?

K-Ster

February 13th, 2013
2:29 pm

Wow, Mangler. Because auto accidents = reliability ratings.

Betty Crocker

February 13th, 2013
2:30 pm

Funny, she doesn’t look Druish?

HST

February 13th, 2013
2:55 pm

I say this as a Porsche car owner. They are not reliable at all, and required maintenance would make most out here cringe. I bet the ones who commented that Porsche is reliable either have garage queens, don’t drive them daily, or must have the new 911. Maybe that car is reliable, but my 996tt and 997tt had the check engine light on 80% of the time. I should add I sold the 997tt, because it was less reliable than the 996tt; therefore, I got another 996tt. The check engine light is on now.

FTR, I’ve never owned a German car that didn’t have its quirks. Audi is the worst and BMW is best for dependability, and Porsche is in the middle. I gave up on my Audi R8 V8 (which is the most reliable R8, IMO), so my GF drives that terd now.

Mike Geigerman

February 13th, 2013
2:59 pm

@Ejay .. As in Golf the lower the score the better !

Mother of 2

February 13th, 2013
3:25 pm

I’ve driven Hondas and Toyotas that only required gas and oil – both we’re wonderfully reliable. Have been driving a BMW for a while and it is always having one problem or another. The BMW is fun to drive, but is in the shop often. Definitely won’t buy another German car.

Tap Out

February 13th, 2013
3:47 pm

I have two Toyota’s in my garage and I only have to change the oil and fill up the tank. We’ve been driving Toyota’s exclusively since 2001 and just traded one in for a new model two weeks ago. Best cars I’ve ever owned.

Kris

February 13th, 2013
4:14 pm

It’s so funny that some of you think “well I had a problem with a Porsche, so your study is wrong!” Same people who say, “it’s snowing…so much for global warming.”

Atlanta

February 13th, 2013
4:19 pm

Toyota/Lexus has had the fewest problems and cars are superior, and know that all automakers have recalls. Toyota’s was actually not the worst Chrysler, Ford, Honda have had recalls where they cars catch on fire.

Joel green

February 17th, 2013
5:17 pm

Really liked my Honda Civic, our Accord has been a disappointment, really really DID NOT like our Camry. Btw, best value in automotive purchases continues to be my amazing Ford F150. The Civic wasn’t far behind , it just had a much higher maintenance cost (danged timing belt was $750 every 70,000 Miles) F-150 incredible!!!!!

A. S. Mathew

February 18th, 2013
8:25 am

My daughter is driving a Lexus ES 350 since 2007, over 65000 miles now, gave great service and feel the same way in
comfort. Only one problem seen in 6 years, recently at the dashboard was the low tire pressure light, even though none of the tires are low in air. I rather buy a Luxus than other so called luxury cars wihtout any reservation.

A. S. Mathew

February 18th, 2013
8:35 am

Mother of 2: As you said, BMW is a great sturdy car to drive. My daughter had an accident in her
BMW at 41 miles speed, nothing happened to her, very safe car. But, the minor problems will empty the billfold very fast. Very expensive to keep that running after crossing 100000 miles. If there is only one dealer in town, it is too expensive.

A. S. Mathew

February 18th, 2013
9:40 pm

Hard to believe! I took the car to the dealer today to check about the low pressure red sign, it was due to the low air pressure in the spare tire.