11:01 am January 24, 2013, by Christopher Seward
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AT&T says it will provide credits to customers affected by a U-verse outage that left many without phone, Internet and TV services for several days this week.
“U-verse service has been restored for the vast majority of our customers affected by the outage,” spokesman Lance Skelly said Thursday. He said remaining customers were expected to have service restored before the morning was over.
The company blamed the outage on a server supporting U-verse and said it involved a “complicated fix” but provided no additional information other than that technicians were working around the clock to get the service restored.
One of the recurring questions on social media was whether AT&T would credit customers’ account for lost service.
“We will provide a credit to customers who were affected,” Skelly said in his statement, although the company has not provided information on the exact number of customers affected. It has only said less than 1 percent of its customers in the Southeast and Southwest were affected. “We know our customers count on their U-verse service, and we apologize for the inconvenience.”
Angry customers, including those with home-based companies and rely on the Internet to conduct business and others who missed the presidential inauguration Monday because of the outage, vented on Twitter and Facebook. They also complained about AT&T’s slow response in addressing the problem publicly and about long waits on customer service lines.
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