Follow us on Twitter @AJCBiz
(Updated 4:28 p.m.) AT&T U-verse customers in Atlanta and other parts of the network blasted the company on social media Tuesday with complaints of outages to their high-speed Internet, digital TV and home phone services.
The company said problem, blamed on a computer server, is believed to have affected fewer than 6,000 of its millions of customers in the Southeast and Southwest.
In addition to complaints in metro Atlanta, problems were reported as far west as Texas and Oklahoma, and south as Florida. Customers vented on Twitter and Facebook about being without U-verse service for hours. They were also angry about long waits on the phone with AT&T customer service.
Tweeted @GSUAmanda: “@Uverse We’ve been patient, we know your “techs/engineers” are working, we know you’re sorry. Give us something we DON’T know. #uverse”
Some customers reported that problems with U-verse began Monday, although AT&T said it was difficult to say exactly when the problems began.
Customer Tamara Robison of Duncanville, Texas, complained Monday on Facebook: “This was my day off and no TV or internet for 9 hours now. No explanation and no expected time for it to be fixed. This is unacceptable. No inauguration for me.”
Asked @EricRitchie on Twtter, “@ATT Will I be receiving a credit for the inconvenience? @uverse is far too expensive to be shorted service availability.”
AT&T spokesman Lance Skelly told The Atlanta Journal-Constitution no plan had been worked out so far about credits to accounts. He also said AT&T doesn’t know when the “complicated fix” to a server that supports the U-verse system will be completed.
“We have been working around the clock and are making progress on resolving the issue,” Skelly said. “We apologize for any inconvenience to our customers.”
The spokesman said only “a limited number of AT&T customers in some markets” were affected.
That was little consolation to customers who took to Twitter to complain. “It’s been over 24 hours without TV thanks to #Uverse #at&t so annoyed!!” tweeted @nancyozon
On Facebook, Courtney Crawford posted: “I live in NC and I’ve been without Internet for 24 hours possibly more, I was told it would be back up in 6 hours but obviously not, I have a fiancé overseas and I can’t even talk to him!!!!”