Customers complain of AT&T U-verse outages
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(Updated 4:28 p.m.) AT&T U-verse customers in Atlanta and other parts of the network blasted the company on social media Tuesday with complaints of outages to their high-speed Internet, digital TV and home phone services.
The company said problem, blamed on a computer server, is believed to have affected fewer than 6,000 of its millions of customers in the Southeast and Southwest.
In addition to complaints in metro Atlanta, problems were reported as far west as Texas and Oklahoma, and south as Florida. Customers vented on Twitter and Facebook about being without U-verse service for hours. They were also angry about long waits on the phone with AT&T customer service.
Tweeted @GSUAmanda: “@Uverse We’ve been patient, we know your “techs/engineers” are working, we know you’re sorry. Give us something we DON’T know. #uverse”
Some customers reported that problems with U-verse began Monday, although AT&T said it was difficult to say exactly when the problems began.
Customer Tamara Robison of Duncanville, Texas, complained Monday on Facebook: “This was my day off and no TV or internet for 9 hours now. No explanation and no expected time for it to be fixed. This is unacceptable. No inauguration for me.”
Asked @EricRitchie on Twtter, “@ATT Will I be receiving a credit for the inconvenience? @uverse is far too expensive to be shorted service availability.”
AT&T spokesman Lance Skelly told The Atlanta Journal-Constitution no plan had been worked out so far about credits to accounts. He also said AT&T doesn’t know when the “complicated fix” to a server that supports the U-verse system will be completed.
“We have been working around the clock and are making progress on resolving the issue,” Skelly said. “We apologize for any inconvenience to our customers.”
The spokesman said only “a limited number of AT&T customers in some markets” were affected.
That was little consolation to customers who took to Twitter to complain. “It’s been over 24 hours without TV thanks to #Uverse #at&t so annoyed!!” tweeted @nancyozon
On Facebook, Courtney Crawford posted: “I live in NC and I’ve been without Internet for 24 hours possibly more, I was told it would be back up in 6 hours but obviously not, I have a fiancé overseas and I can’t even talk to him!!!!”
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179 comments Add your comment
Bob Smallwood
January 22nd, 2013
11:29 am
I changed ti U verse and have regretted every day. It is impossible to deal with the people in this Company. They will not do what they said they would do. I made a big mistake.. I would not be surprised at any adverse service problem from ATT.
Dawgie Doo Doo
January 22nd, 2013
11:30 am
How horrible. These nitwits might actually have to read a book, converse with another person or take a walk for a couple of hours.
GoaskBK
January 22nd, 2013
11:31 am
Mine is working and I have not experienced an outage. I’ve had far better luck with them than I ever had with Comcast.
bob
January 22nd, 2013
11:32 am
I called this morning, got the robot voice after a few minutes the robot sent me to another line which promptly hung up on me. Nice
Ronald Reagan
January 22nd, 2013
11:36 am
Welcome to the Liberal work force. Let the others pull the load & it pays the same!
Alphare
January 22nd, 2013
11:36 am
OMG, OMG, now how do I live without TV?
Mitt
January 22nd, 2013
11:36 am
That’s what you get with a republican CEO
jbarkatl
January 22nd, 2013
11:38 am
@Dawgie Doo Doo – you do realize that some people work from home and need the internet to be able to work? Mine is up, but if it wasn’t, I’d be required to drive the hour drive to work. Dawgie Doo Doo = Internet Tough Guy.
Julie
January 22nd, 2013
11:40 am
I’ve had U Verse for 2.5 years and until late last night, or early this morning, I’ve never had a problem with them. However, what I found frustrating was that I do not get a cell phone signal in my apartment regardless of the carrier, so I couldn’t call them. The other problem was I got a message on my browser to go to their website to report a problem, which is stupid when I clearly have no way of doing it.
When I woke up this morning it was working.
Customer
January 22nd, 2013
11:41 am
Miy service was down for 45minutes. Came back up and no problems before or after this outage. Far better service than I had with Comcast who regularly went out.
bulldogbubba
January 22nd, 2013
11:41 am
My U-Verse out for 10 hours.When you work from home it makes it hard to complete your job.
Leigh
January 22nd, 2013
11:42 am
We’ve had very good luck with Uverse. The 2 issues that we’ve had in the past 3-4 years of Uverse we were able to get service in a very short time. Like it a lot better than Comcast and their customer, no service.
Alphare
January 22nd, 2013
11:43 am
When I have to work from home and the internet is out, I drive to McDonald’s. They even have lunch prepared for me.
Phil
January 22nd, 2013
11:44 am
Amen!!
K-Ster
January 22nd, 2013
11:46 am
I have no sympathy for idiots who thought it wise to buy services from AT&T.
ldb
January 22nd, 2013
11:47 am
Service went out around midnight and when I got up at 9 this morning it was still out. At 11am everything was back on. I don’[t like calling techs because they keep you on the phone troubleshooting for a long time. When U-Verse goes out everything is out and it is a big headache if the techs cannot fix the problem over the phone. We then have to wait for a tech to physically arrive at our address which could be another 24 hrs depending on schedules. But ATT U-Verse services are better than others in the market.
Dawg237
January 22nd, 2013
11:48 am
That is what you get when you deal with a Union shop. They will “work” for 15 minutes, take a break for 30, then come back and attempt to restart what they were doing. They are not allowed to think out of the box. Union run companies are the most unproductive organizations and detrimental to the growth of business. They don’t have to work to get paid and they know they cannot get fired for lack of effort.
Atlanta
January 22nd, 2013
11:49 am
Mine was working fine and I’ve had a wonderful experience with AT&T. DirectTV is also pretty good but the rest suck. Since I’ve had Uverse I’ve never had an outage, but even if I did once I wouldn’t mind. When I had comcast i could expect an outage twice a week.
The Grinch
January 22nd, 2013
11:51 am
Comcast has great new customer deals no contract you must talk directly to sales or retention group. 2013 now the time to make the switch
Jay
January 22nd, 2013
11:58 am
My service went out last night and was still out as I arrived at work today.
10per
January 22nd, 2013
11:59 am
No outages here.
My biggest gripe with U-verse is the remote stinks. I have to press buttons multiple times in order for it to work. When fast forwarding through commercials, it is a pain in the a$$.
Steve
January 22nd, 2013
12:01 pm
My service went out last night and didn’t come back till about 10 this morning. I’m very disappointed and I’m probably going to end up switching to Comcast internet. I’m “supposed” to get 24 Mbps and I’m only getting 12 since my service came back up. No point in calling. I tried and got the message from someone in India saying “leave your number and we will call you back.” Yeah, right.
Auntie Christ
January 22nd, 2013
12:02 pm
I’ve got a great idea! Let’s ‘privatize’ all the government services because the business sector and giant corporations will do oh so much better! Just look at how well AT&T, the airlines, WalMart et al treat their customers! And after we privatize all services to these great corporations, make sure you keep your payments up to date especially for police and fire departments. You don’t want to be caught with a house on fire, or a burglar in your house and be told “sorry, your account is not up to date, you’ll just have to handle that fire or that home invader by your lonesome libertarian self.”
chest fever
January 22nd, 2013
12:03 pm
Now that the Public Servic Commissions don’t have any teeth, AT&T has figured out that their service only has to be better than the competition’s. Luckily for them, cable companies have notoriously bad service. I miss the days when AT&T (BellSouth) had to actually provide good service or risk having that next rate increase veteod by the PSC. You can thank deregulation for that and the lousy service you get on airlines as well.
An observer
January 22nd, 2013
12:06 pm
My Uverse works fine. No complaints.
Bino
January 22nd, 2013
12:11 pm
Service was off when I got up at 8:30 but came back on by 10:00…it’s a problem when you have phone, television, and internet bundled in one package as you lose all 3 services…first outage that we’ve had in 2 years vs. multiple outages with Comcast per year
Julie
January 22nd, 2013
12:13 pm
I dislike ATT U Verse very much. I’ve had a horrible experience with them in keeping there word for the last 4 months. We’ve been without interest and tv since about 6:45 last night..but my inlaws about 8 mins away were never affected…makes a big deal when you work from home and your home office is 5 hours away…can’t go to McDonald’s because of taking phone calls.. We will be switching…
Julie
January 22nd, 2013
12:14 pm
*internet*
summer
January 22nd, 2013
12:14 pm
u-verse was down yesterday @ my ofc…..sched svc appt for this morning and even so I cld to let ATT know svc was back on, the tech showed up as scheduled to make sure EVERYTHING was ok…..,he explained the “outage-situation” and any possible issues…..lft his name and # in case there are any more problems…..it was a great experience….THUMBS UP……wish all svc techs would be like that!
Bobby Z
January 22nd, 2013
12:21 pm
Mitt:
Has anyone told you that th seat of your pants has a huge dark brown wet spot about the size of a a paper plate? Whew, go change your underwear fast!!
Fed Up
January 22nd, 2013
12:22 pm
Would have tried U-Verse if AT&T hadn’t snubbed our neighborhood! So no TV and their cell service sucks where I live. Don’t have any plans to ever deal with AT&T again!!
Road Scholar
January 22nd, 2013
12:23 pm
My service never went out. You want incompetence…use Comcast!
Bobby Z
January 22nd, 2013
12:24 pm
Auntie Christ… and your point is? Government-run businesses?
derek johnson
January 22nd, 2013
12:30 pm
Enter your comments here
Hendu30349
January 22nd, 2013
12:32 pm
My service was working when I left the house at 8am. I can feel everyones pain with Uverse. I have had Uverse for over 2 years and have had service issues at least once every 3 or 4 months. My service was out for over a week this summer and no could figue out the problem. I hade a total of four technicians come to my house and say the problem was somebody elses department. The problem finally got resolved after all my equipment was replaced. I have reached my limit with Uverse. IF I get home and my service is off, I am calling comcast or direct tv.
derek johnson
January 22nd, 2013
12:33 pm
its seems like at@t loves to take there time when it comes to customer complaints and half of the customer svc people hardly speak any english and it irrtates the hell out of me. Comcast wasnt the best but offer better customer svc eith people who spoke english.
Oy!
January 22nd, 2013
12:34 pm
Just as I was considering ordering it for my mother – who works from home and is barely tech literate (go figure). ANYTHING that goes wrong, I am supposed to fix. I don’t need any further nightmares.
Tucker
January 22nd, 2013
12:35 pm
No problems with U-Verse whatsoever. Do not like robotic telephone customer service from any company, but fortunately I never need it with U-Verse.
Becky
January 22nd, 2013
12:38 pm
We had no Uverse for over 9 hours but I called AT&T spoke to a very nice man and he told me how wide the interruption in service was and that they were working on it. A pleasant person to talk to and being told they are aware and working on it is the best you can hope for. I’m very happy I switched from Comcast to AT&T. Comcast was always going out and was hard to talk to someone in person. AT&T workers are so friendly and competent. This is the first time we have lost service since I switched to them over 2 years ago.
Jax_Joe
January 22nd, 2013
12:51 pm
Ours went out at 2am Tuesday (Jacksonville, FL). We are now in the 11th hour. No Internet, No TV, and No phone service. AT&T better take note of how quick their customers will say adios if they do not make a serious attempt at an apology (ie money speaks louder than words). As many problems as we seem to have with this U-verse service, they better make it good!!
C from Marietta
January 22nd, 2013
12:54 pm
AT&T Uverse rocks. Our service went out b/c of the guys installing our new siding. THEY CAME OUT THE SAMEDAY. When my wife got laid off. We called them to cancel. They gave us a free month! I have ALWAYS talked to someone in USA when calling. I am calling BS that the customer service folks you talked too did not speak english.
ATLJacket
January 22nd, 2013
12:56 pm
AT&T (All Time and Trouble) is one of worst companies in existence. I wouldn’t give them a penny.
Freedom from tyranny
January 22nd, 2013
1:00 pm
My landline and DSL was out about 2 hours starting a 9am. Its been several years since I had any problems with U-verse and even then it was for less than an hour. Sounds like a bunch of Comcast employees doing all the bitching.
The Truthe
January 22nd, 2013
1:00 pm
I have been with Comcast for the past decade, you want to talk about idiots, I would work as a Port-a-john cleaner before I worked for Comcast. Where do these people come from ? I have attempted to switch to AT&T on a number of occasions, I have had sales people come to my house attempting to get me to switch, I receive promotionals with my name and address and with special codes for reduced rates to switch by a specified date at least once per month, I have called and went thru the motions to switch only to be told after several minutes that AT&T is not in my neighborhood, I will even tell the sales person who rings my door bell that AT&T is not in my community, talk about idiots ! I still receive these monthly promotions trying to get me to switch, I’ve request they stop sending these false promotions to my address, now I just call the number on the promotion, give the special code number and ask to speak with Obama, after a few seconds of silence the person on the other end of the line will ask Obama ? I then tell them my story of continuing to receive these false claims of lower bills and better service if I switch, obviously Obama must be there, for who else promises HOPE and CHANGE and is so full of bs .
Borodave
January 22nd, 2013
1:01 pm
I’ve had Uverse for about two years and very few, if any, problems. A couple ‘outages’ that were solved both times with resetting the receiver. I’ve never had to call about a problem, so I don’t have any knowledge about their customer service or lack thereof. My mine gripe is how expensive it is.
Funkisha
January 22nd, 2013
1:03 pm
AT&T must spend a fortune on direct mail advertising, I get at least one U-verse solicitation per week and it always goes straight into the trash. After reading these comments seems to me they should redirect some of their junk mail ad budget toward better service.
RexDogma
January 22nd, 2013
1:06 pm
To Dawg237 You have no clue. AT&T outsources the jobs years ago. Don’t you wish you had a union. Get back to work!!!
DP
January 22nd, 2013
1:07 pm
With the notion of antitrust basically being thrown out the window over the last 30 years, we’re left with a handful of oligopolies in telecommunications that rate near the bottom in customer satisfaction among companies in all industries. So what’s the solution, drop ATT for Comcast or Charter which according to customer satisfaction surveys are even worse?
If you want to get these oligopolies to invest more in customer service, make them report regularly to a regulator with teeth (and the ability to audit) on how often service was down or below 100% speed and make the companies automatically reduce customer bills as compensation.
Patrick
January 22nd, 2013
1:10 pm
I’ve had UVerse for two years. I’ve had one service issue, which was last night. I knew that it was widespread by the very nature of the problem. I knew they would get it corrected as soon as they could, so I went to bed and voila! Service was up again this morning. Thank you AT&T for working so hard to correct the problem.
Number15
January 22nd, 2013
1:13 pm
You would think that all of the service providers mentioned above would have improved by now, but the service remains the same! At this point, you would think that competition would dictate improvements on the behalf of all of the providers. I recommend doing away with all contracts. This would cause all providers to step up the quality of their services. I predicted years ago that contracts would be a thing of the past by now! Boy was I wrong! After they have arrested you with a contract, they force you to make bail if you want to leave! ATTICA!, ATTICA!
PEACHES
January 22nd, 2013
1:16 pm
the only time my service goes out is when i fail to pay my bill:)!!!
Richard
January 22nd, 2013
1:18 pm
12 hour outage starting with intermittent TV outage around 10PM last night. Tethered to 4g but no VPN and intermittent drop of net. Work from home not very good day. Was working at 2am and just finished submitting a job when router reset itself. I hate uVerse, nothing but trouble from day one. My only other choice is comcast….no way. And just opened email my ATT bill is ready for viewing.
Bobsie
January 22nd, 2013
1:18 pm
Why is it when their is a legitimate operational problem whether public or private under discussion, the rubes have to jump in with their irrelevant political jabs.
Randall Stephenson
January 22nd, 2013
1:18 pm
Don’t blame me, i only get 26 million a year in pay
LydiasDad
January 22nd, 2013
1:19 pm
When you go with AT&T, you can expect notoriously bad customer service, whether it’s phone, internet, TV, or credit card.
Tech Man
January 22nd, 2013
1:20 pm
Uverse has been fine for me.
Mitt
January 22nd, 2013
1:22 pm
Getting a taste how a republican CEO runs his company..
Uverse veteran
January 22nd, 2013
1:22 pm
What company has never had a customer care complaint? I will have been a Uverse customer 5 years in April. They have resolved every issue in a reasonalbe time frame. With Comcast I prayed that when I scheduled service the guy would show up just because they did not actually schedule the call. Or, have my neighbor stand up Comcast, not actually schedule me and the guy stood in my yard for an hour waiting on dispatch, but couldn’t help me. With Uverse I have been sent across the ocean for help and then been hung up on being transferred back to Tier 2 in the states. But I called back, pressed 0 and got a live person and asked to be sent to Tier 2 – no problem. Every TIer 2 person has been helpful and sincere. Tier 1 acrros the ocean knows as much as me, but takes 4 times as much time to figure out the problem while they read from a script. As if there is a Randy in a call center in India…
amy
January 22nd, 2013
1:27 pm
My uverse internet/home phone have been out over 24 hrs. Stayed on the line for 30 min last night and 45 today begging for an appt with a technivcian just in case mine was do to remodeling. ATT won’t even allow me to make a flipping appt with a tech b/c i’m in the outage area. So, if it all comes back on and I’m still out of service I have to place a 3rd call (another 45 min?) to request an appt which will take at least 24 to fill. Did I mention I work from home? Come on ATT come up with something more efficient for small business owners….
Really
January 22nd, 2013
1:31 pm
It’s hard to get a problem solved when your customer service reps. are located in the Phillipines. They have no clue what is going on in the US. AT&T, can you get some real help?
Wallstreeter
January 22nd, 2013
1:35 pm
No problems here! Have had UVerse for over 3 years and been very pleased. Cannot recall more than one or two small problems and they were fixed in a few hours. If they could bring the cost of their voip phone service down to a more competitive level I would switch in a minute.
DP
January 22nd, 2013
1:37 pm
amy brings up another point on how these telecommunications oligopolies (and the giant companies in many other industries) do business. Simply calling and getting to talk to a live body is typically a 15-20 minute exercise at a minimum and more often 30 minutes to an hour or more; you have to figure out your way through a series of menus that are apparently designed to make it as hard as possible to reach an actual person, then you generally get to listen to elevator music for awhile, periodically interrupted by a computer voice telling you how many others are waiting in front of you to talk to a near minimum wage employee.
And then if you’re really unlucky, you get somebody in India who knows little other than how to repeat back everything you say to them.
“My internet service is out.”
“So if I understand you, your internet service is out. Is that correct?”
In other news today, ATT is buying the assets of Alltel. Consumers, you may try to run from ATT or Comcast but you can’t hide.
TheAmish1
January 22nd, 2013
1:42 pm
1st, for the mouth breather complaining about union labor, the uverse side of the house is mostly non-union. 2nd, people need to understand there is a difference between real internet and phone service as opposed to de-regulated broadband internet and phone service. Broadband is the entity that is failed and that is why some people are working and others are not. If you think it’s bad now, wait until it’s all move to de-regulated IP services
Paul
January 22nd, 2013
1:44 pm
A hearty AMEN to the useless AT&T sentiment. I am now entering my sixth year of reliably having ZERO Internet service (often accompanied by no phone) when it rains. A couple of years ago I sent President / CEO Randall Stephenson a “Christmas Card” at his home in Dallas noting our ongoing substandard service. Pretty much they are clueless on the best of days, from top to bottom. Well, except for BILLING – always prompt and efficient, but actual service not so much. Our service is all underground and our options are only the two worst providers on the planet. AT&T deserves first place on the incompetent list, however. Recently they told me that they do not support the use of Microsoft products – DUH? Nice try on the excuses. On the bright side, I get refunds any month that it rains, and lately we’ve been quite dry.
Pearl
January 22nd, 2013
1:46 pm
people who are switching…..are you going to switch every time service goes out…sheesh such cry babies….
BUFF007
January 22nd, 2013
2:00 pm
I had to call the Public Service Commission on them 2 times. I also called the FCC in Washington about uverse. It was the worst experience that i have ever had with a cable/satelite provider. Do yourself a favor and get them out of your home.
Don Coyote
January 22nd, 2013
2:18 pm
“We know that a limited number of AT&T customers in some markets are experiencing issues with U-verse service,”
I’m calling BS on this one. At 2am their tech told me that the bulk of 13 states were out and portions of other states as well. Mine was out from 12:30am until 11:00 am. ATT is not being forthcoming here as something major was going on for that many subnets to be down. That was enough to involve tens of thousands of switches and routers.
Alan Barnes
January 22nd, 2013
2:19 pm
This is typical of U verse, Very undependable. Customer service always takes at least an hour to reach on the phone. Will be looking at Charter for an alternative.
dough
January 22nd, 2013
2:22 pm
U-verse is terrible
Cassandra
January 22nd, 2013
2:29 pm
I live in the Austell area and my Cable, Internet and phone have been down going on two weeks now. They said it’s an outage in my area and that they are waiting on parts to come in to repair it. I think this bull, it does not take this long to fix an outage. We have to
12 yard bucket
January 22nd, 2013
2:32 pm
if you ain’t with Directv, you are wasting your time and money…easily the best option for television…
ELS
January 22nd, 2013
2:37 pm
When we called early Monday, and they ran their tests that they run, they said it had to be a problem on our end. A service technician was supposed to be here, but never showed or called. I guess now I know why. We’ve been out for 36 hours here at my house. I have to give them credit, though, because We’ve had U-verse almost 2 years now, and this has never happened more than 1 hour once or twice a year before now.
Uverser Cust
January 22nd, 2013
2:43 pm
10per keep pushing the fast forward button and it gets faster and faster. Watch the forward arrows on the bottom, they go from 2 to 3, 4 or more arrows as it gets faster.
Uverser Cust
January 22nd, 2013
2:46 pm
10 per – keep pushing the forward button and it gets faster and faster. Watch the arrows on the bottom go from 2 to 3 or more.
add14jazz
January 22nd, 2013
2:48 pm
I was in Sandy Springs, watching the Falcons game Sunday with friends when one of the outages occurred! Sunday! And then at home this morning in Sandy Springs, another outage. What’s going on , ATT&T????
Suber
January 22nd, 2013
2:48 pm
My UVerse never gives me any issues but of all days I really to be working. Hate going to the office. I NEED MY UVERSE back uo and working–Lithonia
markie mark
January 22nd, 2013
2:57 pm
Auntie Christ, as always, you are a liberal’s liberal….and I would take that risk if the govt would quit taxing me and let me hire my own fire and police protection. I am not stupid enough to not pay the bill (and yes, I know you are referring to the township that let the house burn down because the homeowner thought they could not pay the bill and still get service – thats called they gambled and lost.)
MB
January 22nd, 2013
2:58 pm
I have had issues with U-Verse from the very beginning which is why i switched my TV back to Directv. If I had another option for internet I would change that too but since I live out in the country, they are my only option unless i decide to go with satellite.
AT&T not only has the worst service of any provider… Their customer service is even worst. I can not wait until I have no products from AT&T.
Atlantarama
January 22nd, 2013
2:59 pm
Any cable company will have problems now and then. I’ve had no problems with U-Verse myself, and have never regretted switching away from Comcast.
no mo
January 22nd, 2013
2:59 pm
ATT / Uverse—absolutely the worst customer service of any big company I have ever dealt with. Clueless people on the phone, a bunch of morons who come to your house for “repairs” — they have n idea what they are doing. I dropped them last year and went with satellite TV and internet–better and cheaper.
Don
January 22nd, 2013
3:07 pm
Should have built a digital antenna like I did. Free TV 24/7!
Gerry Simmons
January 22nd, 2013
3:26 pm
Wow – you guys have no idea how lucky you are – you should have Windstream!
Me
January 22nd, 2013
3:33 pm
I love AT&T Uverse and have never had a problem in the year that I’ve had it. It has never gone out. Hmmm – maybe if these people had JOBS they wouldn’t know their service was out and would come home to it working about you would NEVER know.
Stuart
January 22nd, 2013
3:38 pm
Have had satelite INTERNET and both DirectTV and Dish and everytime the weather brought rain clouds I lost service and nothing could be done. I was out many times with all three. HughesNet was terrible as anytime you used more than a certain amount of service it shut you down and you had to wait 24 hours before it returned or pay to have it restored immediately. Only problem was that in complaining and following I found out their record keeping was incorrect and I should not have lost service. I have had U-verse for 1 1/2 years and this is the second outage I have had. Everyone I work with, we all work from home, that has a different service has been out many times in that 1 1/2. U-verse has been great. DirectTV told us that our contract was over and when we tried to leave they said we had two years on it because we got a new DVR. This was not the truth as the DVR we received was a used and was verified used by a tech. If they send a used DVR they cannot extend the contract. This has been an issue with DirecTV for many years. I have switched between DirecTV and Dish when contracts expired because of customer service. U-verse has given the best service of all.
Suzy
January 22nd, 2013
3:42 pm
To Me, I happen to have a “JOB” which requires me to work from home therefore I am reliant on AT&T to be up and running at all times.
renee
January 22nd, 2013
3:45 pm
I wonder how many of these ‘happy customer’ posts are real? I work for a large company in cobb county and several coworkers have Uverse and every one of them hate it. They all have several issues, constantly. My neighborhood was ‘test’ site for this product about 2 years when it was being rolled and we are one of the few that refused to join the cattle call. None of our neighbors are happy with AT&T. The service techs have stolen good cabling and replaced it with crappy cables, service is slow and inconsistents, remotes don’t work, etc…. Not to mention that if you have AT&T cell service in our neighbor, those in the ‘valley’ section can’t get cell reception, but I can on my Verizon phone !!!
MHS
January 22nd, 2013
3:50 pm
They spent their money on the inauguration versus customer service. Karma.
brockep
January 22nd, 2013
4:05 pm
I have had Uverse for about 1.5 yrs, and until today, zero problems. Mine was out from 7 to 9 this morning, and then I left for work. Came home at 330 and it’s back. Pretty minor compared to the previous frequent Dish weather outages.
And no, I’m not a paid shill, just an honest customer that only complains when it’s warranted.
jim
January 22nd, 2013
4:05 pm
I am on a 32 Meg per second ATT line and it has never ever gone down in 7 years. ATT customer service actually answers the phone- as opposed to Comtrash.
Rags5930
January 22nd, 2013
4:07 pm
Have had U-verse for about 3 – 4 years now – one of their “original” customers, I believe. In these 3 – 4 years, we have only had 2 outages of more than 2 hours – and, AT&T customer service was very prompt and good about walking me through the trouble-checking procedures. The first time, when they realized it was a problem with our line in our neighborhood, they sent technicians out who re-ran all of the lines in our neighborhood – it took them 2 days, but they constantly kept us up to date on when they would be done. Before U-verse, we had Charter (yucky#!*) – it was down at least 3 – 4 times PER WEEK!! And, we only had about 70 channels to surf, as opposed to the hundreds we have with U-verse! We have been VERY pleased with our service!
Native Atlantan
January 22nd, 2013
4:08 pm
Uverse is tolerable…quite expensive, and a pain when it goes out, but in our experience it’s a lot better than Comcast and DirecTV. Nothing’s worse than Comcrapstic.
JT
January 22nd, 2013
4:15 pm
All of my uverse services working in Athens but my neighbors on each side of me are out of service. Strange. I have had uverse for 2 1/2 years and have never had a problem.
Julie
January 22nd, 2013
4:23 pm
Not the least bit surprised. I’ve heard that AT&T is the worst at customer service. I left them years ago and it appears things haven’t changed
Kathy
January 22nd, 2013
4:25 pm
I live in Little Rock AR and we have no service!
ERM
January 22nd, 2013
4:36 pm
Never had a real problem with u-verse until last night after almost two years. Chatted online with customer care (who has always been helpful whenever I’ve talked with them for whatever reason) and they quickly told me what was going on. They even credited me $10.00 for the inconvenience.
Janet
January 22nd, 2013
4:42 pm
After years being a satisfied customer of Comcast here in Georgia we switched to AT&T because of rising cost of Comcast. My Comcast never went out in the 12 yrs I had it. I felt relieved knowing that in case of bad weather that we get here that my Comcast would be there. We switched to AT&T unfortunatly yesterday at 11:30 AM and loss TV/internet at 6:30pm and still did not have service at 10am when I left the house today. I read many posts here and hope I don’t regret the move, not a happy new customer right now.
BetterThanTheAlternative
January 22nd, 2013
4:45 pm
Auntie Christ – another imbecile Obama voter, probably.
You think nationalizing those businesses would somehow make them immune to occasional hardware failures? Have you seen how efficient the Post Office and DMV are?
The Italian national phone service was so atrocious that the moment cell phones were offered by private cell service companies, the majority of callers in the country switched over.
A monopoly provider is NEVER better than free market competition. If you disagree, feel free to move to North Korea and put your looney liberal idiot theories to the test.
ATT Lover
January 22nd, 2013
4:48 pm
U Verse BLOWS the competition away and I love them even IF there are periodic outages. Much better than Comcast or Direct for sure.
I know technology too and when I call, they are very pro active and responsive.
Madmax
January 22nd, 2013
4:50 pm
You want a real problem ISP try Charter, they are the bottom of the barrel! I wish I could get u-verse or comcast.
Pete
January 22nd, 2013
4:51 pm
Ronald Reagan posted on January 22nd, 2013 @ 11:36 am: “Welcome to the Liberal work force. Let the others pull the load & it pays the same!” What does this mean? This Uverse problem is neither liberal or conservative. Other posters here have complained about the service at AT&T or Comcast and then in the last sentence blamed it on Obama. These folks are examples of the all-too-prevalent herd-following individuals who infest the political landscape today!
Don Coyote
January 22nd, 2013
4:54 pm
@Me- You are a sanctimonious ass. I work from my home and frequently deal with people in the orient, hence my need for phone and the internet at a time of day that your undeveloped brain can’t conceive of working a “job”.
Would like to work from home
January 22nd, 2013
4:59 pm
Uverse is an incredibly WONDERFUL experience… compared to Windstream Communications.
Over the new year, we had a similar outage to the ATT thing. I called Windstream. First, wanted me to jump through all kinds of hoops to troubleshoot my system. When I balked and demanded a service call, they THEN said that service will be impaired until at least Jan 31. Seriously. Only when I demanded a service call did they admit that: 1) there was not a problem with my house/modem/etc and 2) they were having widespread problems in North Georgia. In short, they lied to me.
We have a transportation problem in Atlanta. One option is working from home. But that option only works if you have 100% reliable internet. That means hundreds and thousands of employees in Atlanta metro commute every day because their internet is not reliable enough to work from home.
Our local (county) governments regulate internet service in our community. They have a habit of granting monopolies on local service, and are reluctant to allow competition. Oh, you should have heard the wails of Windstream at our county commission’s monthly meeting when a commissioner started considering an alternate web service provider for our county (but… but… we brought jobs to this county). You would have thought that Windstream Communications was sent from god to my house, and that the county had no business changing that arrangement. So now I still have crappy service, and no one anywhere is willing to do anything about it.
Trust me when I say uverse is a dream compared to Windstream. I would swap one 9 hour outage for months and years minimal crappy service.
aon
January 22nd, 2013
5:19 pm
Finally, someone in the media is talking about this. I’ve been complaining for months that my cable goes in and out – usually during a football game. The last time it happened I was so embarrassed because I had a house full of people watching college football. Needless to say my house is no longer the football watching destination,regardless of my cooking!
cable is useless
January 22nd, 2013
5:24 pm
SOAP BOX: Get rid of cable!!!! It’s up to you to decide about UVERSE internet. HD Antennas in the Metro ATL can get all networks plus CW, Peachtree and a few others for free. I went from paying over 90 per month to 58 for internet and NETFLIX.
Reg
January 22nd, 2013
5:25 pm
Meh. I’ve had comcast less than a year and have had 3 similar outages. I work from home, and all the outages were during the middle of business days, causing serious inconvenience. No matter who your provider is, you’re going to have outages. It’s a matter of when, not if. The good thing about U-Verse, since it’s all newly-dug fiber and copper, is that it’s less likely to go out due to weather when compared to cable or satellite.
Someone above mentioned a liberal work force. AT&T is split. The folks you talk to on the phone are union workers who threaten to strike every couple of years, costing the company they work for (AT&T) good amounts of money. They threaten strikes over the usual stuff-benefits and raises. They already receive better benefits than the regular employees, and have guaranteed raises (which the employees do not). And on top of that, they give the whole company a bad name due to incredibly poor customer service. They’re parasites, and I’m sure there are plenty of folks who’d love to have their jobs and would provide better service.
Johnny Nam
January 22nd, 2013
5:40 pm
All you numb nuts that say we can do w/o internet…..how about those of us who have home businesses that lost hours of work time!!!
AT&T Fan Boi
January 22nd, 2013
5:43 pm
AT&T is the best ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I also have $100 Billion dollars to share with everyone reading this post
No really, AT&T should get shut down by the government due to the degree of suckage they sell the consumers on a daily basis. Use an AT&T cell phone on 85 and figure out who many dead spots there are, I gave up after losing count.
Kymmie
January 22nd, 2013
5:48 pm
I had cumcast .. internet and cable .. my bill skyrocketed to over 500.00 no one could explain why … soooo On Dec 13, 2012 I switched to At&T “high speed internet” … BOYYYYYY WHAT A HORRIBLE MISTAKE …. There hasn’t been ONE single Night … Not ONE SINGLE NIGHT that my internet service hasnt gone down … the modem simply stops connecting and I get a “red” light … I’ve called every single time it’s happened … and they PROMISE me the next wave of techs will make it right … I am sooooo beyond frustrated I no not what to do … trying to get in touch with upper tier management is like asking to speak with the Wizard of Oz …. in short … Stay away from AT&T … I wish I never left cumcast … and they suck too !
rob
January 22nd, 2013
5:54 pm
to dawg237 you don’t have a clue as to how many jobs are union,not many your fellow conservatives are continually blaming unions for lost jobs and ignorant workers when its actually low wages because the greedy executives think that they can hire anybody for customer service reps.
Scott
January 22nd, 2013
6:01 pm
For the ones that think people use uverse for only tv, wrong. Some people depend on uverse to work for home. Some people need to have phone service for medical reasons. I personally have never had an issue with Uverse in the 3 years I have had their service. So for reliability, I am very happy. But AT&T needs to be forthcoming about what is going one. I really doubt this only effected a small number of people. I know everyone one in my neighborhood that uses Uverse was down and well as most of the people in my office. Things happen, we get that, but let us know realistically what is going on and what to expect. And it would make since to use the automated phone system to tell callers about the outage up front and not to go through all the questions, then tell the caller oh there is an outage. After you put your number in, that is when you can say there is a reported outage in your area, or in today’s situation, in multiple states.
Elizabeth
January 22nd, 2013
6:05 pm
My TV and Internet has been out for 24 hours. Still no resolution. I work from home as well. Guess I will be switching to ANYTHING BUT AT&T-uverse! This happens to me about every 6 months. It’s either the main unit has gone bad, wires messed up somehow outside the house…the list of excuses and problems is very long and has been repeated many times!
Susan Fisher
January 22nd, 2013
6:07 pm
I am definitely not being paid by Comcast but Comcast service technicians were always courteous and prompt about handling the rare problems I had. All I can say is since I switched to U-Verse several months ago, I’ve had nothing but problems and interruptions in service. Several of my co-workers switched to U-Verse when I did and they’re all very sorry they made the move. My service has been very unreliable and customer service terrible. My service has been out all day (phone, internet and TV) and I have not been able to talk to anyone yet. When you depend on your connections for your job, as my husband does, this is a real issue. ATT needs to step up to the plate regarding customer care….in the meantime, I’ve advised everyone I know to forget about U-Verse as an option. Who needs the nightmare!!!
Stormtrooper
January 22nd, 2013
6:08 pm
Dawg237, You Sir are an IDIOT and obviously no clue how a union works. We don’t work 15 minutes and then take 30 minute breaks. We work very hard and diligently at our jobs. The union is just to make sure we are paid what our services are worth and that we are are not taken advantage of by BIG BROTHER. don’t talk about things that you don’t have a clue about. It just makes you look even more ignorant.
jj
January 22nd, 2013
6:23 pm
I used to have Bell South then Cingular and then AT&T – can’t say that I was impressed when Cingular was acquired. In no time at all I started understanding why Clark Howard says they don’t deserve your business. Comcast aint perfect but sure is a lot more reliable than AT&T and no Drama!
Internet Blues
January 22nd, 2013
6:30 pm
I had Comcast for years and finally got sick of paying the exhorbitant prices they charge customers not in the promotional period honeymoon. I live in Dunwoody and U-Verse was not available but fast access DSL was and at a much better price than Comcast so I switched. Right after Christmas, the Internet and phone service in our area went down. A week later it was still down and the AT&T recorded message kept extending the fix date by a day or two. I couldn’t get a customer service person on the phone so went to billing to cancel my service. They checked into the situation and couldn’t argue with me and cancelled my service and refunded my $150 setup fee. I had Comcast back up and running within an hour at half the price I had been paying a month and a half prior. Bottom line is one company grossly overcharges while the other puts no value on reliability of service. Pick your poison!
barryW
January 22nd, 2013
6:31 pm
At&t has the most incompetent employees of any company I have ever dealt with. That’s why I left.
Native Georgian
January 22nd, 2013
6:57 pm
Have had U-Verse for about 4 years. Had one issue with the DVR. AT&T sent a replacement….I plugged it in…poof…fixed. What a whiny bunch we Americans have become. You want 100% up time…sign up for that and see how much your bill is.
M. Austin
January 22nd, 2013
7:05 pm
Louisville Ky outage for over 24 hours now. I pay an insane amount of money to ATT every month, and they can’t even tell us what the problem is?!?!?!?! I will be leaving
Bobby Z
January 22nd, 2013
7:16 pm
Mitt
PLEASE! The stench is overwhelming! Change you pants and stop that nasty habit of yours!
Arlo
January 22nd, 2013
7:32 pm
I missed the inauguration, but it wasn’t U-vers’s fault. Comcast isn’t even in my neighborhood!
I wish...
January 22nd, 2013
8:05 pm
….that U Verse had the local on the 8’s weather (seeing your county’s weather), antenna tv, and the Hallmark Channel. Their weather on demand channel is a waste. When I switched over to u verse, it took almost 3 months to straighten out the billing. The fact that I have two phone lines was too hard for them to comprehend, lol
Uverse
January 22nd, 2013
8:06 pm
I’ve had Uverse for 3 years no problem except for last night nothing works all the time it’s a machine just like your car it’s breaks down from time to time and FYI Uverse techs just became union after 3 years shows how some people are ignorant talking out of they’re arse instead of knowing something about a situation
oldfart
January 22nd, 2013
8:23 pm
I know outages like other stuff happens. Just don’t attempt to apply shinola to the issue and downplay the severity and duration of the problem. I’m old enough to know stuff from shinola.
Lo Lo Lowe
January 22nd, 2013
8:33 pm
This has been going on for years with AT&T- it happened before U-verse and with U-verse. I can’t believe AT&T is still in business- why do people still buy their services. Boycott AT&T- they are horrible. They can’t even bill correctly and good luck getting them to actually fix it.
Baby
January 22nd, 2013
8:42 pm
Decatur area here- Cable/internet was on and off for several days. Grrr…
Harvey
January 22nd, 2013
9:05 pm
Wow – I get a letter from ATT saying that in the next 45 days I have no choice but to go from my pretty reliable 6MB DSL service to U-verse. Somehow their desire to recoup their investment in fiber in my subdivision is not selling me as I see their inability to brief customers and better yet respond in a timely fashion to a huge outage. This is embarassing
Me
January 22nd, 2013
9:15 pm
If you think Uverse is bad, try Comcast! They are the worst that I ever had anywhere.
DawgNole
January 22nd, 2013
9:23 pm
12 yard bucket
January 22nd, 2013
2:32 pm
if you ain’t with Directv, you are wasting your time and money…easily the best option for television…
___________________
Co-sign.
DawgNole
January 22nd, 2013
9:28 pm
renee
January 22nd, 2013
3:45 pm
I wonder how many of these ‘happy customer’ posts are real?
______________
Few–if any!
DawgNole
January 22nd, 2013
9:34 pm
Madmax
January 22nd, 2013
4:50 pm
You want a real problem ISP try Charter, they are the bottom of the barrel! I wish I could get u-verse or comcast.
__________________
You DON’T want Comcast! Trust me.
DawgNole
January 22nd, 2013
9:39 pm
Susan Fisher
January 22nd, 2013
6:07 pm
I am definitely not being paid by Comcast but Comcast service technicians were always courteous and prompt about handling the rare problems I had. All I can say is since I switched to U-Verse several months ago, I’ve had nothing but problems and interruptions in service.
_____________________
So if you were so happy with Comcast, why did you leave?
Sounds like you’re definitely being paid by Comcast.
DawgNole
January 22nd, 2013
9:42 pm
Bobby Z
January 22nd, 2013
7:16 pm
Mitt
PLEASE! The stench is overwhelming! Change you pants and stop that nasty habit of yours!
_____________________
But don’t you understand? Mitt doesn’t smell anything.
mad in Sugar Hill
January 22nd, 2013
9:52 pm
Service went out Monday night around midnite, came home from work this afternoon, still not working. Received a call from AT&T stating service had been restored around 7:45pm tonight and to remind me to reboot my gateway and receivers. I did several times and still no service. Almost 24 hours and still nothing. Guess I will go to bed and see what surprise is waiting for me Wednesday morning!!!! Probably more of the same.
CoffeeBean
January 22nd, 2013
10:17 pm
Go with direct tv–not cheap, but easily the best, especially for new customers–you get a ton of free stuff. later on, they try to make you pay for repairs, but you can talk them down.
Likewise in SC
January 22nd, 2013
10:19 pm
Same here! Service went out Monday night around midnight. Received a call from AT&T stating service had been restored. Rebooted my gateway and receivers several times as well and still no service. Lets see what happens when the sun rises.
Calvin
January 22nd, 2013
10:34 pm
My internet started to stutter late last night. The cable works ok, and I can use the internet on my laptop for most things, but I still can not connect my Xbox live for Netflix movies. It’s been almost 24 hours. However, as far as outages go, this one has been pretty mild for me. Hope they get it fixed soon.
Beth Mahadocon
January 22nd, 2013
11:06 pm
We are in Raleigh NC, our service went down about 2:30am Tuesday. It is now 11:00pm, still no Internet. We have been told repeatedly they are working on it. My husband works from home, his company is in CA. So there is no commute. So far a whole day of work missed. Our bill better be adjusted!!
Jack
January 22nd, 2013
11:44 pm
No service in Raleigh for approx. 24 hrs. Support calls are redirected with no suggestion as to when service can be expected.
Ron
January 22nd, 2013
11:53 pm
First serious outage in 3 years. Stuff happens. Can’t live without it? Reconsider your life…..
Sam
January 23rd, 2013
12:25 am
ATT will not admit it but the finger is pointing at a CYBER ATRTACK from China or Iran.
Bertha pierce
January 23rd, 2013
12:40 am
My service went out Monday evening around 9:30pm and it is still out Wednesday at 12:35 am. Help!!!
what is really going on.
David Hoffman
January 23rd, 2013
2:40 am
This is where having alternate communication systems help might have helped some of the affected Uverse customers. For television, have an old fashioned rabbit ear or outside mounted antenna. If you are in a decent signal area you may be able to pick up the Over The Air(OTA) television signals from the local stations broadcasting ABC, CBS, FOX, NBC, and PBS. In some areas there are independent OTA broadcasters running unique programming.
The loss of internet is more difficult to have an alternate for. If you have one of the advanced 3G or 4G smartphones that act as hotspots you can use that for limited critical searches. Remember that, if the outage is widespread, thousands of other subscribers will be attempting to access the same 3G or 4G system. Mobile cellular wireless based internet service is a limited capacity shared resource, so you need to keep your on line activities limited to searches for critical information. That means no video. This allows others to get the critical information they need in a reasonably timely manner.
It wasn't THAT bad!
January 23rd, 2013
3:01 am
I’m sure 99.99% of the “complainers” were under age 25 and are addicted to their mobile devices. My outage in Roswell was less than 2 hours, during which time I did my laundry and cleaned the bathrooms. Outages happen, CHILDREN. Get over it!
mary kelly
January 23rd, 2013
3:34 am
Remember back in the 70’s that the big fear (joke) was that the phone company would eventually own and control every aspect of our lives…and the response was to break up the phone company monol;oly into dozens of subsidieries? Well look who’s back!
Laura
January 23rd, 2013
3:56 am
My service went down Monday. No inaugural for me. I work overnight. Got home at 8:30 am… still no phone, net, web. Here I am, at work again on Wednesday morning, and just called my home number. Still the recording of “Techical Difficulties”, so I’m still down for the 2nd day. ATT will be getting a disconnect notice as soon as I get a modem from a new vendor in my hot little hands.
If one server can cause this much of an interrupt, ATT needs to have backup plans in place.
David Hoffman
January 23rd, 2013
3:57 am
Uverse seems to be a very mixed bag of service quality. A coworker who moved from Texas to central Georgia strongly states that he had reliable, but expensive, service when he used Uverse in Texas. Maybe that is due to AT&T’s headquarters being there? He has stated his desire for it to come to central Georgia to compete with Cox. Others have horrible stories of never being able to get reliable service from Uverse. One of the problems with Uverse is that the actual hardware and software configurations of the outside equipment vary depending on when and where it was installed. The technology was misused to save money on capital costs. If AT&T had dealt with the limitations of VDSL upfront, I think they would have avoided some of the issues they face today. The first would have been to run the fiber optic cables much closer to each residence or business. This would have shortened the distance the signal had to travel over the outside copper portion of the network. That would have given multiple advantages. They could have offered Uverse with one significant speed profile to all subscribers, maybe 24Mbps downstream, with plenty of capacity leftover for perhaps 6 simultaneous HD video channels and 6 simultaneous high quality audio VOIP operations.
Thomas Brown
January 23rd, 2013
4:23 am
at&t is not well-known for service, and has not been.
Patrick.
January 23rd, 2013
5:16 am
6000 customers. I call bull. More like a million or so. I have been down for 2 days now. Tulsa ok.
Steve
January 23rd, 2013
5:42 am
Raleigh, NC – Both phone and internet still down.
Chas
January 23rd, 2013
5:49 am
Can’t wait until Google roll into town, competition should bring better service and lower prices.
Who Cares
January 23rd, 2013
6:37 am
What did people do years ago without technology? People spend time with your kids….a perfect opportunity! Every company has outages. That’s technology! You can live without on-line gaming. UVERSE is great, no problems in 3 years.
BobTheBigGeek
January 23rd, 2013
6:45 am
Been down since about 11 AM on Tuesday. DSL link is “flapping” – getting signal, losing signal – continuously. I need this back up because I work from home. Luckily, I had gotten a Verizon hotspot when I was in New York during Sandy!
Barbara
January 23rd, 2013
8:08 am
According to a tech this morning, a limited amount of customers is now 2.5 million.
My service has been out since 2:40 am EST Tuesday, I could not find anything out online at work yesterday through the ATT website, last night & this morning I had two horrible waits of over 20 minutes each time with the most awful hold/wait music designed to get you to hang up. ATT if you had been honest and advised people on the site, there would be a whole lot less angry customers. I think EVERY ATT employee, especially top management should be made to wait on hold for 20 minutes for ATT customer/tech support help.
Marsh
January 23rd, 2013
8:50 am
Comcast will screw you for being a “loyal” customer by not offereing you any promotions plus asking for another $10/mo for HD service and only giving you about 70 channels under the so-called expanded basic. When my 10 year old cell phone died, I got a new phone at an ATT store and let some 14 year old sales girl talk me into going with Uverse. We’ve had it for a month. It pixellates, skips, and the remote isn’t responsive on main DVR box – even the volume. I’m not loving it, but for the same price we were paying Comcast we get about 500 channels (a lot of crap, but still..some premium upgrades), HD service and a DVR. Who cares about that stupid wireless TV crap? Like somebody’s moving a TV around to watch it? Please. What I really hate is how full of bloatware and the endless texts and emails from ATT that nickel and dime you to death. The salesperson told me we’d be able to re-up with another promotion in a year’s time, something Comcast wouldn’t allow. I now think that wasn’t true, but had no reason not to believe her at the time. We’ll see. I do get live people answering my calls so far, and have not spoken to anyone in India – where my job is about to go. I go to work for the time being, and don’t think we’ve been down but a lot of people at work are commenting on no service.
In other words, probably back to Comcast next Dec, if I can still afford it, that is. At least that service rarely went out.
Roland
January 23rd, 2013
8:52 am
I was told by a customer service representative that the outage covers 90% of their customers.
Marsh
January 23rd, 2013
8:53 am
I’m in the lucky 10%? Yea, me.
Steve
January 23rd, 2013
9:02 am
Outage in Raleigh North Carolina. Going into second Day. Cant even talk to anyone to complain.
Van
January 23rd, 2013
9:08 am
I am still without service since Monday night 1:30am. Tech say’s they are working on the problem. Really.
KC
January 23rd, 2013
9:23 am
I’ve been without AT&T services for almost 48 hours now. I’m happy to read a book or walk the dog instead of watching TV, but that is not the issue. No access to news for two days. No phone line for two days. No ability to work from home. One day of outage, okay. Three days? Not acceptable.
Marsh
January 23rd, 2013
9:28 am
And there lies the problem with these TERRIFIC bundling deals. What a rip off.
Ma Bell..got the ill communication.
J j
January 23rd, 2013
10:17 am
Down for 30 hours – suggestions for bundled folks – call AT&T and have them forward your home phones to your cell – put up a ‘vacation’ message on your small (It really doesn’t have to be a nice message if you feel like pointed comment about Uverse service)
Dwhitlock
January 23rd, 2013
10:29 am
oh please everyone give me a break if you think switching to another company is going to cause you to never lose service again you are crazy it happens to every company! I have had uverse for about 3 years now and when a big storm came through my town my box on my house was struck by lighting and that was on a sunday and guess what they came out to my house on a Sunday at 6pm at night and stayed till 8:30 untill the issue was fixed now that is customer service!!!!!! no other company I have been with has given me service like that. oh yea and guess what every company I have been with the service has went out which usually took a couple of days for them to come and fix! its just like you power company the lights do go out somtime!!
Jager
January 23rd, 2013
10:33 am
So the rep told me that she was emailing me something about how to get back on line. Had to remind her that it would be hard to read with NO SERVICE. They will tell you nothing but they are aware when you call. We have multiple smart phones and $200 of cable monthly on top of that. All will be switched by this weekend. I am the customer. I am being ignored. My entire neighborhood is out but since its “limited” I guess we dont matter.
Matt
January 23rd, 2013
10:52 am
Ours was out for more than 24 hours. We’ve had at least a dozen outages in two years. I thought Charter was bad, and they are, but so far Uverse has been worse.
Tommy
January 23rd, 2013
10:56 am
Well I have had U-Verse for over 3 years now and this is the real outage I have ever had. I am actually surprised like with any new technology, unforseen issues can surface. True, some lessons are probably going to be learned by AT&T but at least the service is by far much better than Comcast. You have to understand how it works to appreciate the technology. Comcast has x # of channels to choose from, U-Verse has unlimited capablities as each channel is delieverd by demand.
Marsh
January 23rd, 2013
11:53 am
Tommy, Uverse has packages just like every other company. Sure, you can “add” channels wit the click of a button. Which upgrades your package and adds another $30 to your bill.
Terrific.
BAS
January 23rd, 2013
12:19 pm
My service was back on by the time I got home at 5 pm. It went out on Monday evening. I do like Uverse, I havent been with them long but for what I wanted in cable service, it is more affordable and better than what I had previously.
H.E. Pennypacker
January 23rd, 2013
1:13 pm
My service was spotty yesterday, (dropped several business calls), and completely out today. The customer service line, 800-288-2020, provides an automated message of a network outage and then encourages you to hang up by saying their agents have no additional information.
I certainly would hate to inconvenience AT&T by clogging up their customer service network. Please forgive my insolence in hoping for more information.
Tip
January 23rd, 2013
3:17 pm
Come clean U-Verse, what’s really going on here? Down for 29 hrs and counting…
Stephanie Riley
January 23rd, 2013
3:26 pm
2 days without service in Oklahoma.
RegD
January 23rd, 2013
4:56 pm
I have been without Internet, Phone, and TV since early Monday AM in Memphis, TN. The ATT tech said they did not know when the service would be back up. Posts have said only 6000 customers have been inconvenienced. Do we really believe that? NOOOO.
Van
January 23rd, 2013
5:11 pm
I have been down sence Monday 1:30am. Has anybody service been restored?
oldfart
January 23rd, 2013
6:45 pm
This has all of the earmarks of a DoS attack and they don’t want to admit it to keep from exacerbating the issue. And to the idiot savants, for me this is not a loss of recreation to me but my occupation. Just because you only use the net for online gaming, porn, etc. doesn’t mean everyone is like you. The loss of my television service is inconsequential compared to having to spend my day at McDonald’s without my resources. In the old days I kept a POTS line for a dial up backup but that is no longer feasible as an option.
Frodo
January 23rd, 2013
8:16 pm
It most certainly is a DoS attack. It’s coming from the same group that hacked emails on this server over the last 2 weeks. AT&T ignored the complaints by telling everyone it’s nothing, just change your password. Now we’re all paying the price. Lets just hope the earlier comment about the 25this not correct.
Steve in Raleigh
January 23rd, 2013
9:45 pm
overall POOR infrastructure?…both cable and phone are still out…took my laptop to McDonald and worked …interesting….called ATT U Verse 3 xs today – very polite front line employees – they agreed more updates should be made to customers as to a hard line turn on date……an ATT spokesperson advised 1% of their customer base was effected …as if that was to celebrate. SHAME.
Steve in Raleigh
January 23rd, 2013
9:47 pm
hell yeah.
Neeexxxxxxttttt
January 24th, 2013
9:23 am
I am in the ATL area, lost connectivity yesterday around 3 in the afternoon ~ while I was working! I was frustrated at first, called AT&T to report problem (not knowing then of the area wide outage) and was dealt with politely by a non-accented English speaking rep. I was offered a reduction on next month’s bill for being inconvenienced. Fine service. Ok, did what could be done, now what? People, I had to laugh at myself for being momentarily freaked out by my cord being yanked from the wall. How stupid! Picked up a book and snuggled down with a cup of coffee.
Mel
January 24th, 2013
3:57 pm
After reading all the comments I wanted to put in my two cents. We only received our uverse internet last Thurs. 1-17-13 and was told that it would not be available until 8pm that night. We waited until 8pm and it still would not connect so our FIRST phone call was made. We were advised that it would take 4 to 6 hours before we would be up and running. Our next problem was Monday 1-21-13 we tried to sign on at 8:30pm to skype with the parents. No internet. We called the number and also got the pre-recorded message about the entire system being down. Tues. morning 1-22-13 the “green” lights were on again and it ran with no problem during the day but the evening it went down again. Tech support was called and we were told the system in our area was up and running again and we needed a service tech to come out. That was scheduled for the next day. Wed. morning 1-23-13 “green” lights again and the service tech was there in the morning. He saw no problems with the system but went ahead and installed a new line just for the internet and a new ground wire. Guess what? 8:30pm that evening NO SERVICE AGAIN! I called the tech number and was on hold for right around an hour and then spoke with “Dennis” who sounded like he was in India. He told me to unplug the unit and plug it back in. Still had the red light and no service. He said a service tech would have to come out. Advised we already had one out that morning. Was told they would have to send someone out again. This morning, “green” lights again! Tech came out this afternoon said everything was looking good. Advised it was always around 8:30pm that is goes out. Said he will call tomorrow morning to see if it does it again tonight. If it does he will replace the unit. No complaints about the service tech. he is doing everything he can think of but uverse was a bad move on our part for sure.
bob
January 29th, 2013
1:09 am
It suprises people when they get phone, internet and tv over the same phone line, and when one is out all are out. DUH. I can’t even get DSL where I live, have satelite internet and satelite tv, both may go out in a severe storm but that is only a few minutes. They are never our any amount of time. As far as getting someone that doesn’t speak english for customer support, they do speak english they just have and Indian accent. After all why pay Americans when they can outsource to India cheaper, btw they make up American names.