Oops! Twitter admits passwords reset unnecessarily

UPDATE: Twitter is now apologizing for prompting more people than necessary to change their passwords after believing some had been compromised.

In a posting this afternoon, Twitter acknowledged,  “We unintentionally reset passwords of a larger number of accounts, beyond those that we believed to have been compromised.”

The micro-messaging site said that when it believes an account may have been compromised, “we reset the password and send an email letting the account owner know this has happened along with information about creating a new password. This is a routine part of our processes to protect our users.”

But in this case, Twitter said it had mistakenly reset accounts that didn’t need to be reset. “We apologize for any inconvenience or confusion this may have caused.”

EARLIER REPORT: Twitter is alerting an unknown number of users that they should change their passwords because their accounts may have been compromised.

The popular micro-messaging service didn’t disclose the nature of the compromise or the number of users affected, but industry observers say it must be a large amount given the flood of tweets from users who have had to make a change after getting the message, “You need to reset your password to log in.”

In an email, Twitter says: “Twitter believes that your account may have been compromised by a website or service not associated with Twitter.”

The website TechCrunch says its own Twitter account was compromised and it is advising users to not click on any links that look like this: (update: we’ve now booted out the spammers and regained control of the TC Twitter account).

Twitter warns users not to reuse an old password and be sure to use a strong password that has a combination of letters, numbers and symbols.

Have you had any problems logging into your Twitter account?

11 comments Add your comment

Andrea Martinez

November 8th, 2012
1:21 pm

Yes many of my client’s Twitter accounts have been saying the same thing, “Must change password to login.”

Allison Wonderland

November 8th, 2012
2:17 pm

No issues here

Maryland Jacket

November 8th, 2012
2:20 pm

All quiet on the east-north-eastern front

RedandBlack Peachy

November 8th, 2012
2:32 pm

I got one of those emails and I plan to change my password. Which I probably would have had to do anyway since I don’t login to Twitter but every 6 blue moons. Just don’t get the appeal.

TMO

November 8th, 2012
2:55 pm

I GOT ONE FROM INSTAGRAM NOT TWITTER….ANYONE ELSE?

JMH

November 8th, 2012
3:04 pm

My Twitter account was hacked, so I deleted it. Never used it, anyway.

kevinofconyers

November 8th, 2012
3:04 pm

Yes- I got that message today… always fun when you can’t remember which email address you used to create the account. lol.

@Red&Black – if you’re using your smart phone for social networking, its a much more condensed / clean look than facebook- — thats its main appeal.

Doris

November 8th, 2012
3:16 pm

Got one of these yesterday. Changed password so that I could get in to it, then I deleted the account Never use it except to follow a few celebrities. Someone had been in and sent about 6 tweets advertising something under my account.

Eve

November 8th, 2012
3:20 pm

I could have told them this. Raspberry ketone spam all over my feed.

southpaw

November 8th, 2012
3:25 pm

No problem. I don’t have a Twitter account. I decided that tweeting is for the birds. ;-)

NativeofAtlanta

November 8th, 2012
4:45 pm

I am the only follower on my Twitter account so who cares. And I follow no one else so it doesn’t matter. If I want to hear about someone’s day, or hear their viewpoints, I call them or email them. If I don’t know them, why would I need to know what they are doing or thinking?