Kroger has apologized to a customer who said she was brought to tears after a central Georgia store manager made disparaging remarks because of her reliance on food stamps.
“‘Excuse me for working for a living and not relying on food stamps like you,’ “ Cindy Nerger told ABC News the Warner Robbins manager said to her recently after a dispute over grocery items not covered by food stamps.
Nerger, 28, said she argued for a half hour with store employees who questioned $10 worth of items. The manager later agreed the items could be paid with her EBT card, she said, and told the cashier, ‘Just give it to her.”
After he made his “working for a living” comment, Nerger said she realized others around her had heard the manager. “I was so embarrassed,” she told ABC News. “I started crying.”
In a statement, a Kroger spokesman said the company regretted the incident. “The comments made were not reflective of our company’s policy. We value all of our customers. Please know that we have taken immediate steps to make sure something like this never happens again.”
The manager, who Kroger described as a “co-manager,” was transferred to another store. Nerger, who said she wants an apology from the manager, said Kroger also offered her a $15 gift card, but she rejected it.
Nerger, who posted the incident on her Facebook page, told ABC News she has kidney disease, is on dialysis nightly and hopes to undergo a kidney transplant. She said she and her husband rely on food stamps because his carpentry business isn’t enough to support her family. They have one child.