Around 7,500 AT&T customers in northern Atlanta were without Internet service for several hours Thursday after the company said it experienced a router problem.
Spokesman Lance Skelly said it would take a few days to complete an assessment of the problem, but it appeared it was caused by a defective card in a router. Skelly said only Internet service was affected and not mobile phone service.
“The situation was investigated and repaired as quickly as possible, and services have now been restored completely,” Skelly said Thursday afternoon.
The problem, however, caused headaches for many corporate customers who purchase Ethernet services wholesale or retail from AT&T to provide Internet, voice and video broadcast services to their own clients, according to Kraig Beahn, chief executive officer of L2Networks.
Beahn said L2Networks’ Ethernet service was disrupted from just after noon until around 3:40 p.m. “We had at least several hundred locations that we service in the Atlanta area that were either directly or indirectly affected,” Beahn said.
He said the outage also affected other carriers’ ability to provide similar services, including Qwest, CenturyLink, Deltacom, Earthlink and a number of smaller telecommunication providers.
Beahn said his company was “still not clear what took place. We’re still digging for information,” he said.
“We apologize for the inconvenience this situation caused for some of our customers,” said Skelly, the AT&T spokesman.