Rewatch, share our chat on airport’s new international terminal

Were you late in joining our live video chat with AJC airlines reporter Kelly Yamanouchi and Hartsfield-Jacksons General Manager Louis Miller? Couldn’t join us at all?

Check out the replay of our chat, below. And don’t forget to share it with your Facebook friends and other travelers.

And thanks again for participating.

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PREVIOUSLY: Not sure how to navigate Hartsfield-Jackson’s new terminal for international travelers? Join AJC airlines reporter Kelly Yamanouchi and the top Atlanta airport official in a live video chat now on this blog post.

Kelly’s guest is Louis Miller, general manager of Hartsfield-Jackson.

To participate in the chat and ask a question, you need to be logged into Facebook. Don’t have a Facebook login? Leave a comment below, in our regular blog commenting area, for our moderator to post for you.

Return to this post after the chat for a replay you can share with others.

Follow AJC airlines/airport reporter Kelly Yamanouchi: Facebook | Twitter | Email

(Our online airport resource guide is always available, 24/7. For flight info, travel tips, stories and details about MARTA and parking, go to

NOTE: Commenting on this post is now closed.

31 comments Add your comment


May 23rd, 2012
8:55 am

I like to park in the Airport park and ride because it is competitive price with the cost of a taxi (9 dollars). At the international terminal you are charging twelve dollars for the park and ride which makes it noncompetitive to park there. In my case you will lose about 500 dollars to taxi service each year, why charge 3 dollars more per day? I know there is bus service to the domestic lots but I hear there are long lines and it takes about 20 minutes.


May 23rd, 2012
9:34 am

With all the international flights already in Atlanta and starting there location at the new international terminal, when do we expect to see the Airbus A380 and what airlines well provided in Atlanta for the Airbus A380?


May 23rd, 2012
9:53 am

I have driven through the new terminal area and see that road signs leaving the international terminal are nowhere to be found. Does the city or the airport plan on adding visible directional road signage to help drivers find I-75 and downtown Atlanta?

Kelly Yamanouchi

May 23rd, 2012
9:55 am

Great questions — keep ‘em coming!

Sharron Hope

May 23rd, 2012
9:56 am

I85 North coming in from Newnan, I’ve observed two signs directing drivers to the INTL terminal. One reads take 285E Exit 68 and another states 75 North Exit 239. Both of these are on the stretch between Tyrone Exit 61 and just after Flat Shoals Road. Seems confusing…


May 23rd, 2012
10:01 am

I know I need a passport to go the Dominican Republic. Is that flight considered an international flight?

Sharron Hope

May 23rd, 2012
10:02 am

I read the day-after articles about hungry travelers. Are the concessions all now up and running ?


May 23rd, 2012
10:08 am

Earl… You really asked this question?


May 23rd, 2012
10:17 am

We are planes arriving at E gates when there are visible F gates available which makes passengers have to walk nearly a mile through E concourse and underground from E to F and then have to wait for baggage to be delivered to F gate carousels?


May 23rd, 2012
10:32 am

One good thing to come of this is that International Passengers no longer have to re-check their bags a second-time just to depart the airport, like was needed traveling through the old way. Saves time and aggravation. Too bad we cannot bypass the arrogant and intrusive TSA officers.


May 23rd, 2012
10:41 am

What is the long range plan for Concourse E? Will some gates be converted to domestic or will they all remain international?

Question Mark

May 23rd, 2012
10:52 am

1. The design to access the terminal via I-75 seems like a lot more trouble for commuters. The signs all over the interstates make the differences very clear, but it seems like a major airport should make ingress/egress easier for commuters. Why was this design chosen over creating a link to the new international terminal via the existing entrance?
2. I think there’s still a way to get to the new terminal via Sullivan Road at Riverdale Rd, correct?
3. If you’re arriving at the International terminal and your final domestic destination isn’t Atlanta, do you have to pick up your bags at the International Terminal and take the bus back to Domestic and go through security there? If so, isn’t the old way more efficient (going through security in Concourse E)?


May 23rd, 2012
11:04 am

The new international terminal is a disgrace to the memory of Maynard Jackson. Arriving last Thursday after a 17 hour flight from Dubai I thought I had arrived in a third world country with complete chaos ruling. How many years have they had to prepare for this? The new terminal is unfriendly to MARTA users and those renting cars. You now have to line up for a 12 minute bus ride to take you back to the MARTA station and the train to the rental car lots. Several hundred people were in line for the infrequent shuttle bus. About every five minutes a small bus built to hold about eighteen people would show up and they would stuff twenty-five people in plus baggage. So totally inadequate that some people were hiring taxis to take them to the other end of the airport. It took me more than an hour to get from the international terminal to where the MARTA station is located.

There is an easy way around this and it won’t be long before people catch on. Simply do not book international flights arriving or departing from Atlanta. Instead fly to another international city such as Los Angeles, San Francisco, New York, Newark, Philadelphia, Houston, Dallas or Chicago where you will go through customs when arriving and then be able to take a domestic flight to Atlanta avoiding the incompetently planned international terminal You will arrive at the Atlanta domestic terminal and be on to MARTA or the rental car train in just minutes while avoiding the aggravation and hassle of the new terminal. Your flight often will be cheaper since you are not flying directly into Atlanta and you stand a good chance of arriving home earlier than if you flew into the new international terminal.


May 23rd, 2012
11:24 am

I have a flight to Canada that leaves from and returns to concourse D. Can I just treat this like a domestic flight? Heading out will I have to take the stupid shuttle bus from MARTA to get to the international terminal to check in, just to take the plan train back to D? Returning will I go from D to F to go to international baggage and then have to take the stupid shuttle back to MARTA?

Native Atlantan

May 23rd, 2012
11:32 am

@Craig — actually, sounds like a perfect legacy for Maynard Jackson. How many buildings at the airport can be named for the same person? Hartsfield-Jackson Airport, Maynard Jackson International Terminal….disgraceful. I guess if your family makes enough money off the airport cash cow, you’re entitled. Big thinkers should be honored, not families still attached to the government teet.


May 23rd, 2012
11:41 am

Can I ride the plane train from domestic gates to the international terminal concessions area? I am flying domestic but would like to just see the new terminal.


May 23rd, 2012
11:47 am

This is nothing to do with new international terminal, but what are future plans for Atlanta Airport and one more question, when will Delta start using Airtan’s Boeing 717’s and what information are allowing to give at this?

Kelly Yamanouchi

May 23rd, 2012
12:40 pm

Hi Chris — Sorry we didn’t get to your question during the chat, but yes, you can go to the concessions on Concourse F from the other concourses. You’ll likely want to avoid going outside of security to the international terminal departures area, but you can see the international atrium on Concourse F and the concessions there.


May 23rd, 2012
12:41 pm

Seems all they were thinking when building the airport was the $$$ from the govenment and not how to tie the terminal into MARTA or the new TRAM to the rental cars. All of the money was spent on the rental car tram, just for domestic flights.. also if you want to walk(as many of us need the exercise) forget it.
Thanks airport officials for helping to increase the cost of gas and the congestion around the airport


May 23rd, 2012
12:42 pm

3. If you’re arriving at the International terminal and your final domestic destination isn’t Atlanta, do you have to pick up your bags at the International Terminal and take the bus back to Domestic and go through security there? If so, isn’t the old way more efficient (going through security in Concourse E)?

This question – I can answer.

If you arrive at the international terminal with a connecting flight, you will claim your baggage and go through the Customs process. Once you come out of Customs, you will recheck your baggage in the recheck area to the left of customs and go through security to your connecting gate.

Unless, your luggage was checked all the way through. If that is the case, you will proceed straight to TSA.

Kelly Yamanouchi

May 23rd, 2012
12:45 pm

Hi Casey — For the airport’s future plans, we’ve got you covered with a story that ran earlier this month: And if you haven’t already, check out our story on the Delta-AirTran 717 deal:
Under the tentative deal, Delta would start taking the 717s in the second half of 2013. Thanks for your questions!


May 23rd, 2012
12:45 pm

Esperantisto – You can go through the Domestic terminal to get to a Gate D flight.


May 23rd, 2012
12:47 pm

jc – International flights will continue to come in on E. There are only 12 gates on the F concourse. It is not designed to be the only international concourse.


May 23rd, 2012
12:58 pm

I arrived on Sunday on a flight from Manchester, England that pulled into a gate at Concouse E. As expected, I had to walk to terminal F to clear customs and collect baggage. I was amazed at the long walk that had to be close to a mile! Frankly, it used to be easier to recheck my bag and ride to the terminal than it was to walk to the new International terminal. I predict that this “longest mile” is going to become the main complaint about the new terminal.

Kelly Yamanouchi

May 23rd, 2012
1:25 pm

AirportEmployee — thanks for all your answers too!


May 23rd, 2012
1:54 pm

Another total failure by Kasim Reed and his network of good ol boy minions. The only people that benefit from this new “Maynord Jackson” terminal are the political cronies of Kasim Reed and the Atlanta City Council.

This terminal is a disgrace.

As mentioned above, it is completely isolated by design. You can’t get to MARTA, the rental car lots or other concourses with ease. Essentially, it is like a different airport.

The Bureaucratic thugs of Atlanta won this deal. Every other airline traveler in the world is a loser.

We should be ashamed to live in a City started down a corrupt path by Maynard Jackson. His corrupt vision was honored by the racist Bill Cambpell, the incompetent Shirley Franklin and now the political crony Kasim Reed.

Wake up Atlanta.


May 23rd, 2012
2:14 pm

@Craig and Wendell — Right On !!!! there are a lot of airports in this country and a lot of “oops, dis didn’t fit too well” modernization / expansions, but Concourse F and its Turtle speed shuttle service is the worst engineering project I’ve seen anywhere in 15 years……..anywhere. the whole thing is about putting Maynard’s name on as many pieces of aluminum and glass as possible. Stupidity rules at Hartsfield.

Katena Carvajales

May 23rd, 2012
2:50 pm

The person posting under “AirportEmployee” is not authorized to answer questions about the international terminal on the Airport’s behalf. If you have questions about the international terminal, please email Thank you.

David D

May 23rd, 2012
3:05 pm

Please look at your audio controls on these chats. Kelley often speaks away from the microphone and it is difficult to hear either participant.


May 23rd, 2012
3:10 pm

Not sure who thought of having only hourly parking by the terminal and no daily parking for INTERNATIONAL?? Certainly someone that doesn’t fly international, last think you want to do after a 9 hour flight is to wait for a shuttle to take you to park and ride!! Why all the spots for hourly, including so many for energy efficient cars (?) and no daily by the terminal? I just paid $128 for parking being gone days, decks were pretty much empty on departure and arrival. Absolutely no logic for this…need to have daily parking next to the terminal, not park and ride!!!

Blog Administrator

May 23rd, 2012
4:08 pm

Well, we were about ready to close commenting on this post anyway, but a little clearing-up before we do.
Katena — along with her 2:50 comments and the email address she offered for further questions — is the real deal.
We can’t make the same vouch for the employment of “Airport employee” or the full accuracy of his/her comments.
We’ll also take this opportunity to remind readers that our online airport resource guide is always available, 24/7. For flight info, travel tips, stories and details about MARTA and parking, go to