Hartsfield-Jackson rated 10th worst airport

Hartsfield-Jackson International Airport rated the 10th worst airport in America, according to Travel + Leisure magazine.

In a survey of its readers, the magazine asked them to rate 22 airports in seven categories: flight delays; design; amenities; food and drink; check-in and security; service; and transportation and location.

Here’s the summation for Atlanta: “Public transportation to and from the airport was lauded in Atlanta. But a string of solid 14th-ranked scores—for longish waits at check-in and security lines, less than user-friendly Wi-Fi, slow baggage handling, average staff responsiveness, and location—kept it locked in 14th place on our score sheet. The shortage of kid-friendly areas was also an issue, given the vast size of this hub.”

The five worst: New York LaGuardia, Los Angeles, Philadelphia, New York JFK and Newark. The rest of the bottom 10: Chicago, Washington Dulles, Boston and Houston.

27 comments Add your comment


May 2nd, 2012
10:08 am

Well its not like you have to have a PHD to work there…


May 2nd, 2012
11:30 am

I personally think it should have been in the top five!


May 2nd, 2012
11:30 am

Miami’s airport is pretty bad. It’s worse than Atlanta’s…

Southside Girl

May 2nd, 2012
12:00 pm

Miami’s is the absolute WORST!


May 2nd, 2012
12:03 pm

I’ve never had to wait in a long security line… and why wait to check in when you can check in and print your boarding pass online? People are stupid.


May 2nd, 2012
12:04 pm

I disagree with Travel & Leisure, Hartsfield is definetely one of the best airports for its amount of traffic and size. I think people in general always hate against the hub airports.

Alicia Sullivan

May 2nd, 2012
12:17 pm

I cannot believe Miami International didn’t make the list, let alone the top five. It is horrible.


May 2nd, 2012
12:29 pm

I agree with some points of travel & destination,
1) Wifi does suc and $12 day when you only need internet for hour is crazy.
2) Terminals are starting to get dated ( low ceilings )
But the worst? No.. For the volume of people it works fine.

I agree Miami is HORRIBLE.


May 2nd, 2012
12:33 pm

I definetly think Miami should be in the top 10, maybe top five. Hartsfield-Jackson may not be the best, but it’s better than any of the others listed. I agree with Michael about, traffic, size and hubs.


May 2nd, 2012
12:54 pm

Anyone really need a survey to tell you that?


May 2nd, 2012
1:29 pm

Wi-Fi ia free in the Delta Sky Clubs so knock that one off the list… You have to pay to get in? Okay, so you pay to get in then use the free Wi-Fi and drink enough alcohol to off-set the cost. No biggie.
Not kid-friendly? Okay, it’s not a playground — Now, the other points referencing the security lines and the less-than-respectful staff I cannot argue with yet I’ve really seen nothing better elsewhere…
But, overall, I’ve been in far, far, far, worse airports.


May 2nd, 2012
1:30 pm

Miami is not on the list??!! I agree with everything they said about Hartsfield Jackson, and it probably should be in the top ten; but leaving Miami out was a real oversight.

ATL is he#$

May 2nd, 2012
2:00 pm

Landing in Atlanta – is always not a pleasure. The Bagagge claim and the lack of courteous professional help is a joke! And the lazy workers, omg. Not going there! Best thing about ATL is its size and available flights out of here! Yeah it sucks and i can never wait to get out of the SW atl hell and back to Buckhead after a trip back to ATL. Yuck! Yuck! Yuck!


May 2nd, 2012
2:14 pm

For the amount of people that airport handles I think it’s easily one of the best airports in the country. I’m always amazed how efficiently it runs for such a large airport. Both NY airports, Miami, Seattle, San Antonio, Norfolk, San Francisco, Newark are among the few that I’ve stopped at on numerous occassions and those airports are a million times worse.


May 2nd, 2012
2:56 pm

Georgia should take over the airport. It is too important to leave to City of Atlanta. The last 5 mayors have done nothing but soak it for kick backs any ways.


May 2nd, 2012
4:02 pm

I travel frequently in the US and Internationally. Considering the volume of passengers I think the airport does a good job. But with the opening of the new international terminal (did we really need to name it the Maynard Jackson Intnl Terminal at the Hartsfield- Jackson Airport?), that is not connected directly to Marta transit is going to be a night mare for arriving and departing passengers. What were they thinking when decided that a shuttle bus would take you from the terminal back to the main terminal to catch Marta? And yes, many, many passengers find it one of the best features of the Atlanta airport. A passenger either beginning or ending a very long day(s) of travel doesn’t need to be waiting for a bus. There is a light rail from the main terminal to the car rental offices so why wasn’t that an option? Perhaps the car rental and taxis don’t want the convenience of Marta for passengers so they can make more money?


May 2nd, 2012
6:13 pm

no surprise—the staff and security at the atl airport maybe the rudest and most incompetent in the u.s. and I travel almost every week for business.

Big Al

May 3rd, 2012
11:16 am

Chicago O’Hare used to be crap but I think it has improved a lot in recent years.


May 3rd, 2012
11:39 am

do they allow white people to work at the atl airport??? I never see any.

quick work break

May 3rd, 2012
12:32 pm

I’m guessing the security line gets low ratings because people see the initial long line. But damn if it doesn’t go fairly quickly. I’ve been through very short lines in smaller airports and the wait is longer.


May 3rd, 2012
12:36 pm

I agree with others regarding Miami International. They’ve made some recent upgrades but it’s still pretty lousy.


May 3rd, 2012
1:15 pm

Janet, the new international terminal is connected to the rest of the airport via the underground train. You can take the tram, as I call it, to the main terminal. The bus shuttles are for domestic travelers who choose to enter the airport from the I-75 side but aren’t flying international.


May 3rd, 2012
1:34 pm

The main terminal and the concourses are very 1970’s and dated in design with low ceilings, etc. but ATL is very good at what it is supposed to do: manage the world’s largest amount of flights and people at an airport.

Give them credit for tearing up the nasty carpeted floors and 1980’s McDonold’s restaurant brown tile and replacing with brand new tile – makes the place so much brighter and pleasant.

The international arrivals scheme will soon change for the better, but they really need to make accessing MARTA from Concourse F easier than using a shuttle bus as a “bandaid”. Extend MARTA around the airfield to connect Concourse F. And levy a ticket tax on all international tickets – not Atlanta taxpayers – to pay for it.


May 4th, 2012
5:29 pm

i travel quite a lot and i must say i really have not had to wait for long periods of time anytime i have traveled in security of check in even during the holidays and we always travel during the holidays it seems some of these folks have some other issues goin on not related really to the airport i am not able to figure it all but i do think i got a pretty good idea


May 6th, 2012
12:12 pm

Atlanta airport should have been no3 rude,ghetto,lazy a$$ workers,and security personel with such a nasty attitude,like their doing you a favor by just being their.. Atlanta world class??far from it see Seattle,San francisco,Los angeles,Vancouver, Denver, Boston, for world class status Atlanta to ghetto like Detroit..they need to teach the employees and security staff to be courteous aand polite..the airport is the only thing that keeps Atlanta from being on the level of Detroit..worst airports..miami,detroit Atlanta

Interesting Observation

May 6th, 2012
12:49 pm

For those complaining about no white peorple working at the airport, they work behind the scenes in the more high skilled jobs. You want one of those highly visible $7.25-$8 per hour jobs held by minorities? Please apply.


May 6th, 2012
1:43 pm

Hartsfield – Jackson airport is easily one of the best.