Braves fans’ credit cards overcharged

(Allen Sullivan, Special)

(Allen Sullivan, Special)

Braves fans who used credit cards to purchase food at Turner Field at the home opener April 13 may want to double-check their statements.

Aramark, which provides food services at the Atlanta stadium, disclosed that a software problem may have caused some credit card users to be overcharged for purchases.

“We are aware of an issue involving charges to some customers’ credit cards for purchases made at Turner Field on April 13,” spokesman David Freireich said in an email to The Atlanta Journal-Constitution on Saturday. “We are investigating this matter.”

Freireich said the problem appeared to be isolated to software that processes card purchases. He did not say how the overcharges came to light or how many cardholders were affected.

He said Aramark was in the process of correcting the charges.

Freireich said the charges were expected to be posted on accounts on April 19 for Visa cardholders and on April 23 for Mastercard, Discover and American Express cardholders.

“We apologize for the inconvenience and thank guests for their patience as we reconcile these charges,” the spokesman said.

Freireich said cardholders who have questions can call Aramark’s office directly at Turner Field at 404-614-2401. AJC calls made to the number were not returned Saturday.

The Braves played the Milwaukee Brewers on April 13, winning 10-8. The Braves face the Arizona Diamondbacks on Saturday at 8 p.m. in Phoenix.

26 comments Add your comment

Braves Season Ticket Holder

April 21st, 2012
4:03 pm

As a Braves Season Ticket Holder, was this supposed to be my new “33% Discount” on concessions?

I think I’ll stop at Taco Bell on my way to the ballpark next time, where at least I already KNOW I get consistently overcharged for inedible bilge.

barves

April 21st, 2012
4:20 pm

The braves should look at other options outside of ARAMARK. That’s pretty bad, on the home opener, after an off-season of toting lower prices, to double charge the customers.

Not ok. In a different circumstance, the double charge isn’t a big deal. But when your having trouble getting people in seats, you can’t have things like that happen.

They should be embarrassed

April 21st, 2012
4:38 pm

We went to the Braves/Mets game last Monday. Food was AWFUL, hot dog was inedible and fries were cold. The hot dog toppings were FROZEN. Nothing beats frozen sauerkraut on a cold hot dog. We were down in the order taker/runner seats, the runner passed me a cup and made me pour my own beer. Stadium food should be an experience for people not something that rivals movie theater food.

Curious

April 21st, 2012
4:47 pm

Just wondering – did the reciepts (assuming they hand out reciepts at the register) show the overcharge on the spot or was the reciept correct and THEN they were overcharged?

If it’s the latter, I can see a class action suit in the works!

greg

April 21st, 2012
4:48 pm

@they should be embarrased.. What do you expect when you are lazy and get a food runner to go and get your food for you> they take forever and your food probably sat around 20 mins before it got to you. Turner Field has some of the best hot dogs ever if you are not lazy and go venture to find them. The Stand out by the visitor bullpen has some of the best brats ever for 6 bucks. And the BBQ place in the outfield is awesome! If you go to the braves game you just have to expect to spend 20 bucks on food.

Tony C.

April 21st, 2012
5:01 pm

Been wondering why my tab was so big….

John Abraham's Groin

April 21st, 2012
5:03 pm

My groin is hurting bad….., not good news Falcon fans.

day old fries

April 21st, 2012
5:06 pm

happened to me LAST year…got home and had a $96 charge when it was supposed $32…got it credited back…bring cash

canman

April 21st, 2012
5:07 pm

No news here, Brave fans have always been over charged. Now back to the team, GO BRAVES.

Gimme a Break

April 21st, 2012
5:16 pm

As customers, we have the power to send a message to Turner Field that their food is subpar and overpriced. We made our own hot dogs at home, wrapped in foil, and tailgated before going into the game. Bought peanuts at half the price from a vendor outside the stadium.

It’s YOUR choice.

Homer da Fan

April 21st, 2012
6:04 pm

Aramark serves terrible food at high prices. Not exactly a winning combination!

count_schemula

April 21st, 2012
6:59 pm

Yep. Packed 2 ham sammys when I went to the game Wednesday. I’ll be packin’ lunch for my next game as well. The quality price ratio is just TOO FAR out of whack.

F&B Guy

April 21st, 2012
7:22 pm

Aramark probably had NOTHING to do with the overcharge of the credit cards. It was the software that was used on the computers that they ring up your order on. Aramark does not own those computers, the Braves do and the system is maintained by a third party vendor. Those are the people to be upset with regarding the double charging.
As far as the quality of the food…that is a whole other story altogether…
GO BRAVES!

The man comes around

April 21st, 2012
7:32 pm

Eat before you get there and again when your leave..save the $$$

Reader

April 21st, 2012
7:54 pm

RE: the subhead–Vendor is V-E-N-D-O-R not VENDER. Geesh. Spellcheck much? Good thing no one reads this on the weekends. :-P

ATLNATIVE

April 21st, 2012
9:11 pm

This is unacceptable to be happening for a stadium thats been open since ‘97. i started going to opening days with my father and now I do it with my childhood friends. The last 3 opening days have been horrible, slow lines, food poor, etc. If this was a brand new stadium, mistakes can be expected, but going on 15+ seasons, get it together. And to double charge customers, thats plain sad and embarrassing. Aramark has their positives, but they are not the only food service in Atlanta that candle handle the flow. Ok, off to feed the belly!

Jimmy Baron

April 21st, 2012
10:12 pm

I was overcharged for water.

Efuzz

April 21st, 2012
10:55 pm

Just checked my account. I made 3 purchases that night. 2 of those charges showed up TWO additional times, once on the 17th and once again on the 19th. Add that to 2 different concession stands with non- working soda fountains and one stand that had to shut down and reboot the register and I’d say somebody has some work to do. As a season ticket holder I am extremely disappointed in my experience at the home opener.

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mark

April 22nd, 2012
7:42 am

i try to not eat any food when it’s cooked by democrats they are just nasty and look at their bon qui qui hair yuck ,nasty folks

double

April 22nd, 2012
10:41 am

Enter your comments here

Ahmaad

April 22nd, 2012
3:50 pm

Credit cards are a great convenience, but there are times when good old cash just makes more sense. Like when you’re paying for a chili dog and a Coke @ the stadium.

mill5

April 23rd, 2012
12:23 am

the braves need to cut these obscene prices for mediocre food and beer—I’m not buying anymore of this stuff at these high prices

Braves Season Ticket Holder

April 23rd, 2012
2:15 am

Seriously, regardless of price, the quality of the “food” many of us have consumed at most of the Non-Club-Level concession stands at Turner Field almost makes McDonald’s look appetizing by comparison.

ALMOST.

Chris F

April 23rd, 2012
11:38 am

Happened to me on opening night. Got hamburger and fries for $11 (woo rip offs).

They tried to slide my card, didn’t go…so they moved me to another register and tried again, it wouldn’t go threw, so I paid in CASH. That’s right, I paid in cash.

Monday rolls around and I got hit with a charge for $44, so my $11 burger and fries got charged 4 times plus the additional $11 I paid in cash. Total BS. I called Aramark and they took my info but never called me back and it’s been a week.