5:02 pm February 15, 2012, by Christopher Seward
“Really, honey, I did order you roses. Honestly. Cross my heart!”
The phone and online destination for petals galore, 1-800-Flowers, has put scores of significant others in the dog house after it failed to fulfill what appears to be tons of orders on Valentines Day.
The bad part is that many were left trying to explain to their wives, husbands, girlfriends, boyfriends, flings etc. why they were left hanging high and dry on such an anticipated day.
On the other hand, many others who hadn’t bothered to place an order could still blame the absence of a bouquet on Flowers.
Asked @kyrauff, “How many couples broke up because of @1800flowers’ no good, very bad Valentine’s day?”
“Travis” tweeted, “Well my wife didn’t receive her Valentine today!! Thanks a lot 1800-flowers!! What a freakin joke!!”
Many also complained about not getting answers at Flowers’ 1-800 number. Said @vancouverkate, “I’ve already been waiting 14 hours for a response.”
Most of the company’s responding tweets from staffers began with “I’m very sorry for any disappointment.” Flowers is asking that complaints be posted on @1800flowers, with order number and the issue spelled out.
As of Wednesday afternoon, Flowers still was boasting on its website, “Stuck in the Valentines doghouse? Get out with a WOW.” Below on the site was a smiley face with the Flowers “smile guarantee” that promises “We’ll make it right. Guaranteed.”
“Matthew” tweeted, “Should have stayed with FTD.” Maybe, maybe not, Matthew. It appears Flowers wasn’t the only one feeling the wrath of disgruntled lovers. FTD Flowers also had its share of “We sincerely apologize” tweets at @ftdflowers.
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