5:02 pm February 15, 2012, by Christopher Seward
“Really, honey, I did order you roses. Honestly. Cross my heart!”
The phone and online destination for petals galore, 1-800-Flowers, has put scores of significant others in the dog house after it failed to fulfill what appears to be tons of orders on Valentines Day.
The bad part is that many were left trying to explain to their wives, husbands, girlfriends, boyfriends, flings etc. why they were left hanging high and dry on such an anticipated day.
On the other hand, many others who hadn’t bothered to place an order could still blame the absence of a bouquet on Flowers.
The company’s Twitter and Facebook accounts were flooded Wednesday with comments that expressed anything but love.
Asked @kyrauff, “How many couples broke up because of @1800flowers’ no good, very bad Valentine’s day?”
“Travis” tweeted, “Well my wife didn’t receive her Valentine today!! Thanks a lot 1800-flowers!! What a freakin joke!!”
Many also complained about not getting answers at Flowers’ 1-800 number. Said @vancouverkate, “I’ve already been waiting 14 hours for a response.”
Most of the company’s responding tweets from staffers began with “I’m very sorry for any disappointment.” Flowers is asking that complaints be posted on @1800flowers, with order number and the issue spelled out.
As of Wednesday afternoon, Flowers still was boasting on its website, “Stuck in the Valentines doghouse? Get out with a WOW.” Below on the site was a smiley face with the Flowers “smile guarantee” that promises “We’ll make it right. Guaranteed.”
“Matthew” tweeted, “Should have stayed with FTD.” Maybe, maybe not, Matthew. It appears Flowers wasn’t the only one feeling the wrath of disgruntled lovers. FTD Flowers also had its share of “We sincerely apologize” tweets at @ftdflowers.
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55 comments Add your comment
VICKIE BROWN
February 16th, 2012
1:08 pm
Order directly from your local florist & remember to order before the big holiday date….Local florists do not charge service fees, timed del fees etc… YOu pay for your flowers, delivery and tax thats it..SUPPORT YOUR LOCAL FLORIST CALL & MAKE SURE ITS A REAL FLORIST NOT A ORDER GATHERING COMPANY…
VICKIE BROWN
February 16th, 2012
1:20 pm
IF YOU NEED HELP FINDING A REAL FLORIST THAT HAND ARRANGES & HAND DELIVERS FLOWER CALL ME I WILL FIND YOU ONE
VICKIE BROWN
February 16th, 2012
1:20 pm
MY NUMBER IS 770-424-9400
Kate
February 16th, 2012
4:21 pm
I bought flowers from 1800Flowers to be sent to a hospital – the flowers arrived 2 days later. And I paid extra for Feb 14 guarantee delivery date. I called them yesterday and automated system message apologized and hung up. Finally spoke with someone online who just lied to me. Told me he refunded the full amount and an email confirmation in 30mins. Its been 24 hours later and none of these actions happened. I tried calling them just now and the first operator hung up after putting me on hold for 20mins. 1800flowers are crooks! They are making it very hard for you to get back a refund.
money talks
February 16th, 2012
10:07 pm
why waste money on a bunch of overpriced flowers that will wilt in a couple of days? instead, take your woman out to dinner and couple of drinks — she’ll do anything you want!