1-800-Flowers feeling jilted lovers’ wrath

“Really, honey, I did order you roses. Honestly. Cross my heart!”

The phone and online destination for petals galore,  1-800-Flowers, has put scores of significant others in the dog house after it failed to fulfill what appears to be tons of orders on Valentines Day.

The bad part is that many were left trying to explain to their wives, husbands, girlfriends, boyfriends, flings etc. why they were left hanging high and dry on such an anticipated day.

On the other hand, many others who hadn’t bothered to place  an order could still blame the absence of a bouquet on Flowers.

The company’s Twitter and Facebook accounts were flooded Wednesday with comments that expressed anything but love.

Asked @kyrauff, “How many couples broke up because of @1800flowers’ no good, very bad Valentine’s day?”

“Travis” tweeted,  “Well my wife didn’t receive her Valentine today!! Thanks a lot 1800-flowers!! What a freakin joke!!”

Many also complained about not getting answers at Flowers’ 1-800 number. Said @vancouverkate, “I’ve already been waiting 14 hours for a response.”

Most of the company’s responding tweets from staffers began with “I’m very sorry for any disappointment.” Flowers is  asking that complaints be posted on @1800flowers, with order number and the issue spelled out.

As of Wednesday afternoon, Flowers still was boasting on its website, “Stuck in the Valentines doghouse? Get out with a WOW.” Below on the site was a smiley face with the Flowers “smile guarantee” that promises “We’ll make it right. Guaranteed.”

“Matthew” tweeted, “Should have stayed with FTD.” Maybe, maybe not, Matthew. It appears Flowers wasn’t the only one feeling the wrath of disgruntled lovers. FTD Flowers also had its share of “We sincerely apologize” tweets at @ftdflowers.

55 comments Add your comment

Ron

February 15th, 2012
5:34 pm

This is a story why? V-Day is stupid and if a woman breaks-up with a guy because she did not get flowers she is not worth it.

JimmyZ

February 15th, 2012
5:36 pm

Tried them two years ago. My wife didn’t say anything at first, because she thought I just hadn’t gotten her anything, even though I always had. It wasn’t until I asked how she liked the roses that I learned that she didn’t get them.

Learned my lesson-I now use a local florist in Alpharetta..the owner gives customers his cell number, “just in case”. I’ve never had to use ut.

markie mark

February 15th, 2012
5:37 pm

alone much, ron?

Sven

February 15th, 2012
5:39 pm

Love is a illusion.

Haha

February 15th, 2012
5:41 pm

Why not have them delivered the day before just in case.

Bhorsoft

February 15th, 2012
5:54 pm

Skrew flowers, chocolate is where it’s at.

B. Thenet

February 15th, 2012
5:55 pm

Don’t forget Teleflora. For 2 days now my flowers have still not been delivered, without any explanation from them at all. No response to two emails I sent, and I gave up after 1.5 hours on hold waiting for a rep this morning after their “24 hour” service line said they were closed at 7PM last night. I ordered them over 2 weeks ago for delivery yesterday.

It appears they are only responding to people on twitter. I have no doubt I will hear from someone tomorrow once I file my complaint with the BBB tonight.

local is better

February 15th, 2012
5:59 pm

You should have used your local florist and you should have read the recent AJC article about them. Support your local business first!

Regina

February 15th, 2012
6:00 pm

This happened to me. I work in a large office and waited for my flowers. He called and realized they never came. He has called on three occasions and was on the phone each time for over 45 minutes. He is still trying to get our money back. No apologizes. I’m sorry but this has to be the biggest day for flower orders and they have been around for a long time. We had a bad experience with PRoflowers and a local florist years ago.

Quacks

February 15th, 2012
6:03 pm

Ah, just give her a good F, that is all she really need! Drive her MO…..

CJ

February 15th, 2012
6:09 pm

Thats why I go to Publix every Valentines

Steve W.

February 15th, 2012
6:12 pm

It’s because everyone orders online so therefore you’re more than likely not dealing with anyone local so there’s a long chain of events that has to happen for your order to even get to Atlanta. If you would’ve called a local flower shop you’d have already gotten your flowers instead of wondering if they’ve even been picked yet.

Thy Honest Jehovah

February 15th, 2012
6:12 pm

If you break up with your man or woman over something as stupid as not receiving flowers, that relationship was bull crap anyways.

gwenn

February 15th, 2012
6:18 pm

I just wanted to let Lena know that Alex sent her a beautiful bouquet of tea roses…I received them for Valentines Day. I’m not really sure who received mine from my fiance who is on a ship off the coast of Africa. After waiting on hold for 25 mins. the bored customer service rep. read me the card i was supposed to receive in her very bored voice. AND I had to demand a %100 refund. Thanks for ruining everyone’s Valentine’s Day, 1-800-FLOWERS!!!!

Spanky

February 15th, 2012
6:20 pm

Do it the day after,…that’s what I do! Think about it, no problem with the flowers, and no problem getting a table at our favorite Italian place.

MG1984

February 15th, 2012
6:29 pm

I don’t need Valentines day to tell my Girlfriend I love her. If you significant other gets mad at you for not getting her flowers. She might not be the best match

Blackland

February 15th, 2012
6:45 pm

I just stop by Whole Foods and pick up some nice roses. They have better quality flowers for a lower price than these 1-800 places and they get you out fast.

Tim

February 15th, 2012
6:46 pm

Day after flowers certainly the way to go Spanky. Big markdowns too!

Matt

February 15th, 2012
7:03 pm

Just buy from a store and deliver them yourself. That’s what I would have done if I’d had a Valentine.

Nianya

February 15th, 2012
7:04 pm

I told my husband to stop sending me Valentine’s flowers years ago because they cost 10x more than any other time of the year. Instead I have a collection of stuffed Valentine’s bears and animated creatures. This year’s stuffed monkey pair sings “I’ve got you babe” Who needs flowers?

L.S. Frazier

February 15th, 2012
7:07 pm

There are people that are motherless on Mother’s Day, fatherless on Father’s Day and people are complaining about the lack of a Valentines on Valentine’s Day?? GET A LIFE!! If your valentine dumped you over the lack of flowers, s/he was not worth having to begin with. Secondly, I agree with a previous comment that everyone should support their local businesses first. I used to work at the FedEx Sorting Facility at the Atlanta Airport and know for a fact that these flowers come out of South America and other places besides the U.S of A.

Jan

February 15th, 2012
7:19 pm

Support your local businesses. Why order from some company in another state. Keep the money here. We’re in a recession, people!

Hellinahandbasket

February 15th, 2012
7:39 pm

you all do know that the local flower shops are the ones delivering for 1-800-Flowers and the rest of them. The order go through the major companies and are contracted out to the locals so in essence unless it was a glitch in the ordering its the locals who are at fault for not delivering. i had that problem with duluth flower shop, didnt deliver on time, delivered the wrong, less flowers for the expensive bouquet i paid for, none of the flowers were the ones promised then they were rude to the receiptient then hit them up for payment and threated to have them arrested because 1-800 flowers stopped payment (i didn’t stop payment) ! this was a family owned flower shop in duluth and i will never do business with them again. so it wasn’t 1-800’s fault but the local shop that was at fault.

A.B. Normal

February 15th, 2012
7:45 pm

PROFLOWERS.COM Period.

HRPufnstuf

February 15th, 2012
7:47 pm

I tried them a year ago for flowers for a funeral. They didn’t notify me that they couldn’t deliver in time until it was too late to contact someone else. Then they STILL CHARGED me for the flowers! Didn’t find out until I got the next month’s credit card bill, and had to call them to take it off. Although they charged me immediately upon placing the order, it took another week for them to take it off.

NEVER AGAIN!

m.a.smith

February 15th, 2012
7:52 pm

proflowers worked for us too!!

RobertC

February 15th, 2012
7:54 pm

If a woman feels that Valentines day without a gift is cause for putting the man in the dog house, then whe is nothing more than a materialistic person who does not appreciate the othe 364 days that are given free od charge by her significant other.

bad joe

February 15th, 2012
7:58 pm

she should be buying flowers for YOU. now go make me a sammich, woman

Valentina

February 15th, 2012
8:05 pm

Hubby gave me the best present of all one year, a couple of rosebushes. They keep on giving roses year after year. Much better value.

Richard 'Dick' Weiner

February 15th, 2012
8:09 pm

Know who you are doing business with and you’ll be pleased. I almost forgot, phoned my local florist at 1130AM, and she had a huge bowl of fresh, beautiful, tropical flowers on my wife’s desk before 1PM.

highrise

February 15th, 2012
8:15 pm

I am married to my wife for 18 years. Never sent flowers to her on Valentine’s Day. It is not about flowers. It is about love. When you love someone deeply and they love you back, no flowers are necessary. It is a made up thing – this whole Valentine’s Day roses. True love doesn’t care about flowers. Be affectionate to her, take care of her. That’s all is needed. I hope one day America will know what true love is.

Ladies Man

February 15th, 2012
8:20 pm

Funny to see other guys ringing in some flowers on V-day to spend twice as much for some weak quality and a chance they won’t deliver. What is the point anyway of killing a nice thing like a flower then giving it to a g/f or wife to watch it die on your counter and throw it out in the trash. Maybe I should sacrifice a kitten and give it to my girl as ‘nice thoughtful gift’

Chris

February 15th, 2012
8:21 pm

If Valentine’s Day is a make or break day for your relationship, it will never succeed anyways. If you show your significant other how much you love them every day, then it’s never an issue. I gave my wife a choice when we first started dating – I could either go all out for V-Day or I could do random sweet and loving things throughout the year. Guess which she picked?

Also, how is it that a dozen roses almost doubles in price the week of Valentine’s Day?

Pure Lunacy

February 15th, 2012
8:25 pm

If a measly dozen roses missed on the most expensive flower day of the year causes a breakup, then the spouse was a twit in the first place and good riddance!!

bev

February 15th, 2012
8:32 pm

If you tell your significant other what happened and they’re in disbelief, it’s because they don’t trust you. Focus on this issue first and ask yourself what you’ve done to be untrustworthy. You certainly have a bigger issue than missed flowers at Valentine’s.

Also, order local next time or deliver them yourself. Personally, I’d prefer hand-picked wild flowers from my love. It shows more effort on their part and it doesn’t matter what type of flowers it is.

jeff

February 15th, 2012
8:33 pm

I tried to use these clowns while I was deployed in Iraq to send my wife some flowers on Valentines’ Day. They were a day late.

Never again.

Ladies Man

February 15th, 2012
8:37 pm

How cliche’ is the flowers thing, for real! I travel for work so went to my g/f’s condo in Buckhead after I haven’t seen in her in days. She wrote this note and cooked some vegetarian lasagna and we had some red wine over candles with some music in the background. I brought her some desserts that looked like art from a local Korean bakery with a stuffed animal that she liked holding a card I wrote for her and we just had such a great Valentines Day. Spending time together for us was way more important than having some reservation or if some flower company delivered … look at what’s important and stop being cliche’

florist

February 15th, 2012
8:50 pm

I own a florist an we have yet to have n order that does not get delivered however when a flower service calls in an order to me after vday the customer assumes I forgot to deliver it but really its the wiring services NOT the florist!!! Call a florist your self if out want your order filled right an cut out the middle man.

angrymeatball

February 15th, 2012
8:56 pm

@ Ladies Man …. you sound like my kind of guy! A wonderful guy I’ve known for 26 years took me out for Mexican last night … they had the place decked out in red, roses and hearts everywhere, Spanish guitar in the background, lights were dimmed, red candles on the table — total Latino love thing going on. The best part, my guy showed up with chocolate-dipped strawberries and a beautiful pair of earrings … I was totally surprised, as the gifts were unexpected. Best Valentine’s Day ever and all because I enjoy this man, my friend and lover so much.

Mike

February 15th, 2012
9:01 pm

They hire off Craigslist,(50 drivers) etc. for Valentines day delivery work ONLY—in your own vehicle and it is complete bedlam. Then they lay u off the next day. I worked for them 2 x but tried Peachtree Petals this year which does same thing really.

Ladies Man

February 15th, 2012
9:06 pm

Thats Whats Up! We were laughing because 3 years ago on V-day we were single out at parties in the city, we decided to go on a running date the day after Valentines Day exactly 3 yrs ago to this day and she’s still my girl and I couldn’t be more blessed

mkm

February 15th, 2012
9:09 pm

I have never had one positive experience with 1800flowers. Late deliveries, no deliveries, leaving flowers outside the door in the rain without even ringing the doorbell. Total trash of a company. Their customer service is terrible. I will NEVER use them again.

RGB

February 15th, 2012
9:16 pm

All you people certainly have a right to do whatever you want to celebrate or not celebrate Valentines day, but why rain on other peoples’ parades?

If a man wants to give his wife flowers, where do you get off telling him it’s the wrong thing to do? If a husband is disappointed that the flowers didn’t arrive on time, it’s because he wanted his wife to have something nice–something emblematic of his love for her. If she’s disappointed, it’s in part because he was deprived of the joy of giving her something nice.

If you people want to buy cheap baked goods or Two Buck Chuck (over candles?), then go for it. Celebrate the freedom you now have (but will lose within the next 4 years) to do whatever you want.

If government workers are inspecting the homemade lunches of children these days to ensure they meet the “government’s quality standards”, then by Valentine’s Day 2015 you won’t be able to give fresh flowers to your wife or girlfriend. Obama will declare that such activity is anti-green. And Michelle “Thunder Thighs” will outlaw candy too.

Enjoy it while you can folks.

Ladies Man

February 15th, 2012
9:28 pm

@RGB – or I mean Hypocrite. Its not raining on parades on whether people want to take a chance on some service to deliver flowers…then complain when these companies (which are slammed) don’t deliver. Point is, make it special whatever it may be, but never lose sight of what is important. You can say that custom desserts I picked up were ‘cheap baked goods’ or the Pinot Noir from Sonoma Valley was same quality as ‘2-buck chuck’, but shows how clueless you are. Bringing politics into this and saying how Obama will take away all the freedoms by 2015 is kinda raining on everyone’s parade, don’t you think!? Probably didn’t consider Republicans having a serious shot at winning the election huh? Clown

CGA

February 15th, 2012
9:30 pm

My husband had a very similar experience with FTD Florist Online. He picked out the bouquet he wanted to send me based on the photos on their website. When they were delivered, they looked NOTHING like the photo because of all the substitutions that they had made. What looked like an elegant cut crystal vase turned into a plain glass vase. The addition of pipe cleaner hearts and a cheesy red and white hearts ribbon further cheapened the look. The florist who delivered them was supposedly a well-respected florist in our community according to my coworkers. The embaressment of a cheap-looking bouquet combined with a highly overpriced product guaranteed that my husband will never order from an online site ever again. I told my husband to never send me flowers at my workplace on Valentine’s Day ever again. The one dozen red roses he delivered to me in person meant so much more and were much prettier.

SWAT Native

February 15th, 2012
10:22 pm

Enter your comments here

SWAT Native

February 15th, 2012
10:28 pm

I used 1800Flowers and actually got a delivery confirmation email, but my GF said she never got them. I emailed their customer service and they scheduled a redelivery. Fortunately, I had scheduled the first delivery for the day before (to avoid the upcharge for Valentine’s day). I never would have thought so many other people had trouble, too.

Pam

February 16th, 2012
1:43 am

First of all, for all that think that the big flower companies are at fault please recognize that they contracted with the local florist. So the local florist are the ones letting you down as well. No one is forcing them to accept orders that they know they cannot deliver. Companies like
1800flowers, Ftd and proflowers just wire those multiple orders to them.

Carolyn

February 16th, 2012
10:58 am

Use a LOCAL florist everybody! Local $$$$$ is better for everyone!

Carolyn

February 16th, 2012
11:14 am

@Pam. You’re right in saying that some wire services contract out to the local florists. What you have failed to mention is that in many cases when the local florists are at capacity with their orders they stop taking the wire in’s. That doesn’t mean the wire services stop taking orders. The end result is a wire service that KNOWINGLY took an order that they can’t get out. Let’s not forget that the wire services take a percentage of the order off the top AND a relay fee and then expect a local florist to make the arrangement to value usually with no money added for delivery. We all lose with the wire services. BTW, pro flowers and FTD.com are drop shippers which means your flowers show up in a box. Local florists have nothing to do with that.