Delta warns of bogus emails

Delta Air Lines is warning its SkyMiles and other customers about bogus emails claiming to be from the Atlanta-based carrier.

To get customers to open the email, the sender claims a customer has purchased a Delta ticket, a credit card has been charged or an invoice or receipt is attached. Accessing the email, however, may expose the customer to potentially dangerous viruses that may be harmful to a computer, the airline said.

Delta says its emails end in “@delta.com” and advises customers not to open, click on or reply to any email that does not contain that ending. It also said the email should be deleted.

It is advising SkyMiles customers to immediately change their account personal identification number, or PIN.

“Be assured that Delta did not send these emails, and our customers’ credit cards have not been charged by Delta as a result of the emails,” the airline said in a statement. “These emails did not originate from Delta, nor do we believe that any personal information that you provided us was used to generate these emails.”

Christopher Seward

24 comments Add your comment

Stuckinthemiddle withyou

November 15th, 2011
6:49 pm

As long as the e-mail does not say that legroom is shrinking again, I will be inclined not to believe any such e-mail.

Jay

November 15th, 2011
6:59 pm

Dear “Stuck”…with Southwest coming to ATL…you’ll be lucky to get “butt room”!

Skypesos

November 15th, 2011
7:24 pm

Hey Delta, how about letting us travelers use our skypesos for free tickets…25K for a free ticket, yeah right! Good luck finding that on your website. Southwest is coming to town…I sense a butt kicking ahead for you. Sincerely, a Medallion member.

Tech '10

November 15th, 2011
7:33 pm

Delta is about to face some potentially stiff competition from SWA. I am interested to see how this will affect the carrier. I am Delta all the way when I can afford it, but SWA buying Air Tran is a huge push to compete with the domestic flight capabilities of Delta, international, not so much.

common sense

November 15th, 2011
8:09 pm

When Southwest Air hits the ATL, watch the Delta employee defections begin! My entire department is looking to jump ship with a dependable employer that cares for its people!

common sense

November 15th, 2011
8:11 pm

…and Southwest Air is top pay in the industry!!!

skyhawk1

November 15th, 2011
9:04 pm

I’m so glad SW is coming to ATL. DELTA SUCKS. Unprofessional, unprepared, disorganized, and disrespectful. I had my luggage lost on july 26th and they are still working to reimburse me for it. I keep calling and can’t reach anyone at the Baggage claim dept. All they do is to get my address and ask me the same old stupid questions. In times like that where every business is going through adjustments to get better we have this wonderful airlines filled with under qualified people pretty much dictating the pace of the biggest airport in the country. I can’t wait for companies like that to start falling down. It’s 2011 my folks, no room for amateurs in this industry anymore.

JESSUP

November 15th, 2011
9:11 pm

SEARCH FARES 3 MONTHS AHEAD AND COMPARE SWA WITH DELTA. MIGHTY CLOSE TO THE SAME AND YOU GET TO PICK YOUR SEATING ON DELTA.

Jason T

November 15th, 2011
9:24 pm

All the folks bashing Delta and shouting they can’t wait for Feb have never flown SW. Post after you’ve survived their cattle call seating on delapitated 737’s

Business Man

November 15th, 2011
9:33 pm

It’s pretty clear from these posts that you guys don’t fly much.

chc4

November 15th, 2011
9:44 pm

Delta will squash SWA like a bug just like they did AirTran. SWA will be just fine as a company but anyone that flies regularly for business out of ATL like me will go Delta. The idea that I can’t choose my seat at the time of booking is absurd… and that’s a Southwest staple.

Almost Million Miler

November 15th, 2011
10:33 pm

Well, after my ‘confirmed seat’ (and yes, I arrived at the gate plenty early) got me left off the plane after they took another oversold flight and changed equipment for a smaller plane yesterday, i think i’m done with Delta. 4 of the last 5 trips have been their issues and no fault of my own. I’m just done with Delta. So Business Man, check American. And yes, I’ll fly SW too. Can’t use the FF miles anyway so who cares?

Kelly

November 15th, 2011
10:34 pm

Please take your travels to SWA! That just means more upgrades for me while I keep flying Delta! :) Hopefully some of you defectors are above my gold level, that will help me a bunch. 60+ flight a year for the past 10 years and my bag hasn’t made it twice. Pretty good odds!

Contractor

November 15th, 2011
10:48 pm

Some points: 1.) you can pick your seat on SW, just get a low numbered card so your are at or near the head of the line. Of course, that means getting to the gate early, like you are supposed to anyway. 2.) In many markets, SW is NOT the “low price leader” (even after adding fees for bags, changes, peanuts, rest rooms & so on). some professional analysts predict there will be little if any lowering of prices overall. 3.) It IS possible to get seats for 25k miles – I have done it several times. However, those seats are usually at times “less convenient” for you. If you look at off-peak times, you will find them – even over to the left coast.

Contractor

November 15th, 2011
10:55 pm

Whole Delta departments wanting to chuck their jobs and go to SW? Really? OK, it’s one way for the workers to help the big bosses reduce headcount (thereby increasing productivity and their bonuses) but I’ll warn you – Dallas can be a LOT hotter than ATL! Remember – don’t burn your bridges.

Almost Million Miler

November 15th, 2011
11:08 pm

Oh, gotta go and answer today’s email from Delta regarding a survey about my lost baggage on a direct flight. I’ve been getting a lot of these ‘We’re sorry please answer our survey’ emails – have yet to get a response to a single one.

Angie

November 16th, 2011
7:59 am

If you have trouble with Delta pre-flight, complain on their Facebook page. I did that after Hurricane Irene caused flight delays and cancellations and got a personalized response from them. Managed to save over $300 in fees and ticket price changes.

As for prices, I’ve been pricing a trip for business to SF in March and Delta right now comes in cheapest and quickest. Sometimes it’s not all about the bottom line. If I save $50 but the travel takes four hours (or more) longer and goes through 2 additional cities, it’s not worth it. I’ll be interested to see if SW adds more non-stop flights but right now, if you want to get from ATL to SF, there is at least one stop with a significant layover on SW. Not worth it in my opinion.

Av8tor

November 16th, 2011
8:14 am

Delta’s been competing head to head with SWA for years out of Salt Lake City and has done just fine. Now that SWA’s sticking with their business model, eliminating Airtran’s business class seating and confirmed seating altogether……..again, Delta will be just fine.

PJ

November 16th, 2011
9:08 am

Received one this morning with confirmation and listed one employee that has been gone from our company over 2 years. E-mail follows:

Thank you for choosing Delta. We encourage you to review this information before your trip. If you need to contact Delta or check on your flight information, go to delta.com, call 800-221-1212 or call the number on the back of your SkyMiles© card.
Now, managing your travel plans just got easier. You can exchange, reissue and refund electronic tickets at delta.com. Take control and make changes to your itineraries at delta.com/itineraries.
Speed through the airport. Check-in online for your flight.
Flight Information
DELTA CONFIRMATION #: 6C7S64
TICKET #: 63049363496547
Day Date Flight Status Bkng
Class City Time Meals/
Other Seat/
Cabin
— —– ————— —— —– —————- —— —— ——-
Sun 26NOV DELTA 116 OK U LV NYC-KENNEDY
AR SAN FRANCISCO 515P
916P F 45A
COACH
Thu 1DEC DELTA 1837 OK K LV SAN FRANCISCO
AR NYC-KENNEDY 1230P
702A# V 32A
COACH
Baggage and check-in requirements vary by airport and airline, so please check with the operating carrier on your ticket.
Please review Delta’s check-in Requirements and baggage guidelines for details.
You must be checked in and at the gate at least 15 minutes before your scheduled departure time for travel inside the United States.
You must be checked in and at the gate at least 45 minutes before your scheduled departure time for international travel.
For tips on flying safely with laptops, cell phones, and other battery-powered devices, please visit http://SafeTravel.dot.gov.
Do you have comments about our service? Please email us to share them with us.
—————————————————————————–
Conditions of Carriage
Air transportation on Delta and the Delta Connection carriers. is subject to Delta’s conditions of carriage. They include terms governing, for example:
Limits on our liability for personal injury or death of passengers, and for loss, damage or delay of goods and baggage.
Claim restrictions, including time periods within which you must file a claim or bring an action against us
Our right to change terms of the contract
Check-in requirements and other rules establishing when we may refuse carriage
Our rights and limits of our liability for delay or failure to perform service, including schedule changes, substitution of alternative air carriers or aircraft, and rerouting
Our policy on overbooking flights, and your rights if we deny you boarding due to an oversold flight
These terms are incorporated by reference into our contract with you. You may view these conditions of carriage on delta.com, or by requesting a copy from Delta.

delta flier

November 16th, 2011
9:57 am

PJ – I just received confirmation for the same flight as you! As a matter of fact- we’re going to be sitting in the exact same seats! I’m looking forward to getting to know you. See ya then!

Antuan

November 16th, 2011
10:43 am

You all disappoint me. When is this conversation going to turn into Black vs. White or Tech Bulldogs argument? Also, read to succeed. Kelly Y. is updating SWA details all the time, so you should know exactly what they are doing in ATL. Fly Classy!

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basstringerfish

November 17th, 2011
4:56 pm

Everyone has an airline that doesn’t work for them. For me it was Northwest and American. Northwest was so bad on a flight home from Hawaii, we received 2500 in travel vouchers. I could go forever about how bad that was – children with stained blue feet from a overfilled toilet begins that nightmare. Couldn’t fly them without something happening all the time. But Delta. I have had one incident in Salt Lake City and one – 1 – lost bag. And that was on a direct first class flight to Peru. I called. They apologized, said they messed up and didn’t get the bag on board. I had it shortly. Another time, my daughters bag was late – not missing – and they gave her 50.00 on the spot to get through the day. Again, hundreds and hundreds of flights – 2 times. Not too shabby. If you get upset by weather delays then stop flying. I really have zero tolerence for those who get upset about weather delays. I sat in Savannah Georgia for 12 hours waiting for an 18 hour flight to Tokyo because of thunderstorms popping up…what can you do? Relax. Yes, some of my comfort comes from upgrades and I most definately use the SkyClub. But when I travel on business, its coach and a hope for an upgrade – 50/50 depending on the time and day…I get treated the same. I have been given 500 skymiles just because I was in a middle seat – didn’t ask for it. I have been replied to via e-mail. I have spoken to English speakers when I have to call and reroute. They took care of my daughter on her recent flight that had issues to Paris. I too have found 25K flights…are there issues? Sure – way too many Diamonds I think! And when you can not find the 25K flight, well there is some truth to not getting a decent point value. But leaving for SW? No way…not unless there is a significant drop in price – and my experience is that has not been the case and it ain’t happening….
For every “I hate Delta” comment out there, I can give you an “I love Delta” comment. be nice. Gets you a LONG LONG way…by the way, I do not work at Delta, do not live in Atlanta nor do I own stock!

N736EU

November 18th, 2011
9:52 am

Hey guys,,,,,,,, If any unsolved problems and/or attitude …… write to the Department of Transportaiton, (DOT) Washington, DC and see how quickly the airlnes move to solve the problem……