Wells Fargo misprints account information

Wells Fargo is blaming printer error on the distribution of thousands of bank statements to new customers containing the account information of other customers.

The new customers receiving the sensitive information were in Florida and South Carolina. The information included names, addresses, transaction details and balance information, according to published reports.

Spokeswoman Aimee Worsley said PINs were not included, but Social Security numbers may have appeared since some customers use direct deposit for paychecks and government checks, and issuers often use the number to verify payees.

Wells Fargo, which didn’t disclose how many customers were affected, said it is treating the incident as an “information security breach” and said customers are being offered a free year of identity theft protection. The bank believes the risk that customers’ data will be compromised is low.

ConsumerWorld.org founder Edgar Dworsky, however, told Time magazine’s Moneyland website that someone gaining the information could use it to make a fake check or mount a phishing attack to get a PIN, Social Security number or other critical information.

A Wells Fargo spokesman, Josh Dunn, told The Post and Courier in Charleston, S.C., that a malfunctioning printer in Charlotte apparently put multiple customers’ account and transaction information on pages, or even single pages, of one statement.

24 comments Add your comment

First

October 21st, 2011
4:41 pm

STINKS

October 21st, 2011
4:42 pm

WELLS FARGO STINKS!!!!!!!

Jim

October 21st, 2011
4:48 pm

Yes they DO !!!!! Just found out this week that they will take funds from your acct 5 days before a bill is due if using online bill pay…… Wish Wachovia hadnt merged with them….. Looking for a new bank now.

Shekema

October 21st, 2011
5:00 pm

“Wells Fargo is blaming printer error…”

Printer error. Right.

Sounds like doubletalk for “our ninth grade dropout/affirmative action hire pushed the wrong button on her computer keyboard and sent your account statement to another customer, have a nice day”.

BigJake

October 21st, 2011
5:04 pm

tried this bank as a local resource in addition to my internet bank account – HATED IT! Went into a Bank of America for a friend earlier this week to make a deposit – the greeter and tellers were so overly nice, then I realized why – they are raising all fees on all of us working stiffs – NO THANKS! I will stick with my no fee internet bank.

Credit union for life

October 21st, 2011
5:42 pm

Delta Community Credit Union baby- FREE Checking, Free Debit Card, No minimum balances, Part of shared branch network, can go into any credit union and do my Delta stuff and atm’s all over the country for free..

wish i had know this when i was 18

Justus

October 21st, 2011
5:43 pm

Was a very happy Wachovia customer who got forced into Wells Fargo. We are currently looking at our options on a Credit Union. So many to choose from. Can’t wait to get away from Wells Effup! They are the WORST!

atlmom

October 21st, 2011
5:50 pm

don’t like well fargo. they are just awful.

WatchOverYa

October 21st, 2011
6:00 pm

I was a Wachovia customer who got stuck with Wells Fargo. Actually, I was a First Union customer first. Wachovia sucked compared to FU. Anyway, I probably average a $10,000 balance in my checking account at any given time. I got SOOO sick of Wells I opened a new account at Suntrust today. :-) Hopefully Suntrust won’t suck too.

So long

October 21st, 2011
6:38 pm

The service at Wells Fargo is the worst I have ever received from any business. The lines just keep getting longer, the flustered employees are putting up with a lot of irate customers at my soon to be ex-branch.

Last week I started the process and am switching to a credit union.

Mr. Ex-Suntrust

October 21st, 2011
6:57 pm

@watchoverYa

Here are the reason I left Suntrust.

1. They are in the process of rolling out a fee for using a debit card.

2. My money market balance was less than 5-K and they charged me a monthly $15.00 fee to maintain it.

kenkor

October 21st, 2011
7:29 pm

I’m right there with WatchOverYa same experience same banks. Down hill all the way. Wells Fargo should be back running the pony express.

Bobby

October 21st, 2011
8:17 pm

I love Delta Community Credit Union. Been with them over a year now. I’ve had SunTrust over 25 years. No more since they were among the first and the highest to raise our debit card fees.

Joanna

October 21st, 2011
8:26 pm

Was a happy Wachovia customer until Wells Fargo took over. Now at Delta Community Credit Union. Absolutely love it.

Scott

October 21st, 2011
8:30 pm

Printer error – bunch of crap. The printer will only print what and how from a computer program. Some stupid computer programmer made the mistake. I worked at AMEX as a computer programmer. Colleague made a sorting mistake in a computer program and Delta Air’s $10 million dollar check went to a corner mom and pop liquor store. He was fired within hours. Had to put up with Wells Fargo on the West Coast since 1980s. The have sucked for over 30 years.

King Fishburne

October 21st, 2011
8:32 pm

Yes, I agree with the Shekema @ 5:00 pm who cited that this is the kind of stuff that happens to your company when you starting bringing in clueless, unqualified Affirmative-Action hires.

Apparently, you can be a complete incompetent and spend the whole day “keeping it real” on company time while all the bank’s customers get their private financial data compromised.

[...] Wells Fargo is blaming printer error on the distribution of thousands of bank statements to new customers containing the account information of other customers. The new customers receiving the sensitive information were in Florida and South Carolina. The information included names, addresses … – Bing News [...]

[...] Wells Fargo misprints account information [...]

Tony

October 22nd, 2011
9:38 am

It doesn’t matter if it was a computer error or not. Someone had to approve the program that is in place and testing should have found this error. Whoever approved this should be fired and each customer should be compensatd $10000.00. If this were required I bet there would not be anymore computer issues and a bank excutive blaming a faceless machine that only works as it is programed. It is not as if the computer said one day,”I’m going to screw Wells Fargo” and just did this. It doesn’t happen that way.

poor person

October 22nd, 2011
9:54 am

I do hate Wells Fargo – but I hate Chase even more…

cash & barter are the new economy

mary

October 22nd, 2011
1:52 pm

I have never had a problem with Bank of America. They have been great. And the whole outrage at debit card fees is over-stated. There are ways to avoid having to pay those fees; it’s not on every type of account.

Caren Warner

October 24th, 2011
2:36 am

Loved Wachovia, including the 24/7 telephone customer service line. Now when I call that line for info, they are often clueless & rude. After I phoned tonite to ask about the account info on my statement that did not match my balance, the Wells Fargo customer rep told me that the acct. no. I was providing (which was actually my correct no.,) did not match what was on record for me. I repeated it 3 times and he still insisted I had no acct. w/that number. I had to call back and speak with another representative (onw who wasn’t smoking crack …) just to inquire about the discrepancy in my statement and this rep. did find my account in the system. That’s when I learned about the Wells Fargo so called printer error. So…now looking for a credit union. Can’t trust these idiots with your personal information or financial security.

wifey98

October 24th, 2011
8:37 am

just got hit with a $15 service fee…..ugh..heading to the Credit Union NOW!!! Bye Wells Fargo.

Charlene Rubush

October 27th, 2011
1:22 pm

My husband and I have been long-time customers of Wachovia. Never had a problem. then Wells Fargo comes along, and both of us have had nothing but trouble with our accounts. Misplaced payments, double billing, you name it, we’ve been through it. Physcially went to a branch twice. Tried talking to different customer service reps. Nothing accomplished. Seems the left hand doesn’t know what the right is doing.
It’s been stressful for over 4 month trying to get our accounts rectified. Big bummer dealing with them
Unfortuanately, we have equity accounts with them, and are forced to deal with them. It stinks to high heaven.