It’s rare when journalists get the chance to call on the same source of information over two decades.
But I’ve been lucky enough to be able to interview Suzanne Boas, on and off, during the 19 years she’s headed CredAbility, the new name for what was the Consumer Credit Counseling Service of Greater Atlanta.
I started talking with Boas during the fallout from the 1990-91 recession (it was nothing like this Great Recession), when I covered personal finance for the AJC. Unfortunately, our interviews will end in June, now that she’s announced her retirement.
Boas, 64, succeeded in turning the nonprofit agency into a critical option for consumers searching for help with their debt problems. She built it from a local organization of 35 employees to a national one of more than 550. Last year, it served about 633,000 consumers nationwide.
During her tenure as president, credit problems exploded beyond low-income and minority consumers to a much broader swath of