Will you buy Delta ticket on Facebook?

Delta Air Lines says passengers can now book flights directly from its Facebook page, AJC staffer David Markiewicz reports.

Atlanta-based Delta said any of Facebook’s 500 million users can use the page to book without having to navigate to the airline’s website.

Do you see an advantage in buying a ticket this way? Is this an added convenience for you?

Or will you just continue to use Delta.com?

Worried at all about security issues?

This may be more of a marketing effort than a major booking initiative.

“Our customers are spending more time online and are looking for new ways to connect with us,” said Bob Kupbens, Delta’s vice president of eCommerce. “Unlocking the full power of social media and mobile apps is the next step for Delta.”

The airline plans to eventually expand the service to other websites, Markiewicz reports.

Smart? Not so much?

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26 comments Add your comment

Where's the Love?

August 13th, 2010
10:24 am

Heck no, Delta stinks. When will Atlanta grow into a real city and get Southwest here?

David

August 13th, 2010
11:03 am

I won’t buy another ticket on Delta again. Service is poor. Do you know they charge $150 for a ticket change!!!!

DO THE MATH

August 13th, 2010
5:26 pm

NO WAY! Facebook has too many security issues. I have stopped fying Delta..too many fees..no idea what the final flight cost will be…

Air tranis AY better

August 14th, 2010
11:22 am

For delta CSR stands cutomer service rip off. The fees are totally out of hand!

Browncoat

August 14th, 2010
11:42 am

As a native Atlantan, I am sad to see what Delta has become. Delta used to be the standard for customer service. And FYI, Southwest wanted to come into Atlanta when Eastern folded. Delta pressured the city not to give gate rights to Southwest. Because of the way Southwest was treated, it vowed not to enter the Atlanta market. Hope that changes.

ejs

August 14th, 2010
12:43 pm

SOUTHWEST please come to Atlanta at any cost for you to get here. Break up this DL monopoly please. ATL needs help!

Dieseldave

August 14th, 2010
12:55 pm

All you Southwest lovers see this link http://www.midwood.net/blog/?p=322

Mitzymy

August 14th, 2010
1:34 pm

I have never flown Southwest, but that was a good article Dieseldave referred us to. It gave you the inside info from people who had actually flown with them. I am flying to the state of Washington soon, and Delta was the only airline where I could get decent priced tickets. My trip is costing $362.00 round trip but I had to get them on Priceline. I have never flown Delta before either, but when I return I will give my observation. I usually fly United, and Frontier.

Bob Horner had a big fro

August 14th, 2010
2:24 pm

I have 750,000 base miles on Delta, but I have to agree that their service stinks and their fees are out of control. Their management has no concept of how the flyers feel, and they are only concerned about money, not customer relationships.

doug

August 14th, 2010
3:49 pm

SOUTHWEST SUCKS….DONT LET THEM COME HERE…YOU WILL BE SORRY.
T

j

August 14th, 2010
3:51 pm

we only fly delta. love it….the rest of you are morons…go bitch somewhere else.

cindy

August 14th, 2010
3:52 pm

Enter your comments here

cindy

August 14th, 2010
3:52 pm

I LOVE DELTA

JIL

August 14th, 2010
3:56 pm

we only fly delta. we love it…always friendly….the passengers have become total aholes. we fly all the time and people have gotten so bad. we feel bad for the flight attendants. if i were one, i’de be drinking!!!

dud

August 14th, 2010
3:56 pm

Enter your comments here

dud

August 14th, 2010
3:58 pm

southwest and airtran/valu jet……white trash airlines.. airtrash. go ahead…fly ‘em. i don’t want to sit next to your dumb ass.

g

August 14th, 2010
4:01 pm

Enter your comments here

Browncoat

August 14th, 2010
5:09 pm

I find these comments amusing. I have flown Southwest many times, and haven’t had a bad experience. Delta is another story. Last time I flew them they tried to charrge me an overweight fee on a bag I had already weighed at home. I challenged them, they checked the scale, then and admitted the scale was wrong. That was just one of many problems I have had over the past five years with Delta.

Air Tran A+ Member

August 14th, 2010
5:50 pm

This is a strategic marketing move for Delta. They are moving their marketing efforts to where the people are spending more time at. Security is a concern with online, period. Not just Facebook. I fly AirTran and have never had any issues. In fact I am flying my family of four to Walt Disney World for less than $350 roundtrip. The price has always been right and service has not been compromised as far as I can tell.

Fly Me

August 15th, 2010
7:33 am

I avoid using delta whenever possible. Their employees are both incompetent and rude—a strange combination in business.

Bu Bar

August 15th, 2010
11:27 am

Why in the hell ould I want to talk to some Indian who can’t speak good english assist me on the phone ..Call Delta, you won’t talk to a person living in Fayetteville or East Point anymore. They now reside in Ethiopia or Nigeria and you can’t understand their asses.

Last Delta Experience

August 15th, 2010
3:04 pm

My last experience Delta allowed me to change my ticket two weeks prior to flying. Come to find out after I arrived at airport was a non-changeable ticket. Had return home and fly out on my original flight following day.

Bu Bar

August 15th, 2010
8:14 pm

Delta AWS ready whenYOUwere.
Now, they don’t care if you go at all.

nuts

August 16th, 2010
4:12 pm

i flew southwest 1 time! ONCE!!! NEVER AGAIN!!!

Sharryrig

August 30th, 2010
5:54 pm

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Kristina

September 16th, 2010
8:08 am

Other booking engine for Facebook… like Delta Airlines last month… and now, what’s next?

————-
Best Western Blunsdon uses Facebook to sell and book hotel rooms

Best Western Blunsdon has decided to sell hotel rooms directly through Facebook , the well known international hotel will allow guest to use their favourite social media website to arrange their travel plans.

This new applications is called “FaceBooking Engine” and can be found on Best Western Blunsdon’s Facebook page. It has been develop by protel hotelsoftware and it will be available for other hotels very soon.

It is now possible to complete an entire booking straight from Best Western Blunsdon’s Facebook page and without leaving Facebook or having to visit any other website.
Users and guests should go to the new “Booking” tab on Facebook, if they are planning to book a room in the social network plataform.

The application has been developed by protel hotelsoftware and it gives the opportunity to hotels to intensify its online marketing strategy integrating a booking engine in the most powerful social platform.

The software company has announced that the app will be integrated in other fan pages in the next weeks and Facebook will become very soon a new distribution channel for the tourism sector, as we have seen some weeks ago the first airline company, Delta, integrating a booking engine in its Facebook fan page.

http://www.facebook.com/BestWesternBlunsdon