Are you satisfied with Apple’s fix?

Did Apple do right by you?

Apple says it will give free protective cases to deal with the iPhone 4’s signal problem, Associated Press is reporting.

Consumers who have already bought the phone and new buyers through Sept. 30 will all be eligible, AP writes. People who already purchased the $29 “Bumper” cases will be refunded.

Is this what you wanted?

Do you think Apple responded quickly enough? Or did it only get in high gear after Consumer Reports said it would not recommend the iPhone 4 without a fix.

What about the company’s reputation, which has been on the rise with previous iPhone models and the iPad? Will it suffer? How much and for how long?

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16 comments Add your comment

Colin

July 16th, 2010
2:23 pm

I would have been satisfied if the free bumper announcement hadn’t been prefaced with 30 minutes of “Why this isn’t our fault and don’t owe you a thing”.

JOURNO

July 16th, 2010
2:23 pm

Franklin

July 16th, 2010
2:31 pm

Where was the apology for the insulting and misleading comments from Apple over the past 3 weeks?

David S

July 16th, 2010
2:33 pm

Fix sounds fine. Since I don’t own one, a real fix will surely be in place before I would ever buy one.

Rufus T. Firefly

July 16th, 2010
2:44 pm

I have an HTC Eris. One of the phones that Mr. Jobs referenced. While it’s far from problem free holding the phone does not produce antenna problems or drop calls. So in other words “We know our phone has problems but all these other guys have problems so it’s okay” ? Even if it isn’t the same problem. Lame Jobs. Lame.

Bluewraith

July 16th, 2010
2:53 pm

Do not misunderstand, It’s not for their customers it is for their shares. The message was just for wall street, that’s why you don’t have to find a real solution there. Denying technical problem, saying Jobs health is good, giving free case to stupid people are just moves to comfort traders. nothing more..

Nonia

July 16th, 2010
2:54 pm

Android X is the answer

karl maria

July 16th, 2010
2:58 pm

It’s not a fix. It’s a bandaid. The product is flawed from a hardware point of view. They didn’t admit that, and they gave no indication that they are actively redesigning the current product.

hello. there idiot

July 16th, 2010
3:39 pm

LOL @ you people that pay big cash for this junk phone. hop on one leg four times each and then run around your house to fix it turn it on and shove it up your….

uhoh

July 16th, 2010
3:40 pm

Only bad thing is that it knocks the news vultures off of the incompetent boob of a president we currently have.

iphonealot

July 16th, 2010
3:48 pm

The phone is not flawed, mine works fine. I’ve always used a case, so no issues whatsoever. Steve Jobs comments were right and fair. This has turned into a mob mentality.

Marc

July 16th, 2010
3:53 pm

Apple has said that only half of one percent of iPhone 4 owners are reporting antenna problems. How many companies would give away free cases to over 5 million customers (remember, free cases are through September so I’m estimating sales through then) when such a tiny number are effected? Generous move on Apple’s part, I say. Fine solution to a non-problem fabricated by the hysterical media.

Colin

July 16th, 2010
4:49 pm

@Marc

Please understand that stat you’re throwing around in its proper context. AFTER the CEO of the company said the solution is “don’t hold it that way” and a leaked support memo came out showing that Apple support personnel were told to dismiss the problem, THEN only .5% reported a problem. Most people have the problem, they just didn’t think that reporting it to Apple was going to result in any meaningful support.

Kalle K

July 17th, 2010
2:20 am

Only .5 % reported a problem, others were not able to make a call.. ;)

DW

July 17th, 2010
12:30 pm

As a proud Android phone owner (moto droid), I still have to wonder why there is this vendetta now-a-days that the media and general population feel they have to “take-down” the #1 biggest or most successful company over the smallest (basically) non-issue stuff. I cant read this stuff about Apple and not think of Toyota (human error brake pedal recall) or Goldman Sachs (drummed up charges by sec) or even BP (Transocean was running the rig that screwed up). I am no fan of Apple, but get over it already media!

Duct tape me

July 17th, 2010
1:34 pm

A free case? Big deal—I’m taking this piece of junk back and getting a Droid X when my ATT deal runs out next month.