What will Apple do about iPhone 4?

Apple said it will hold a news conference Friday concerning its iPhone 4, which is facing mounting criticism over reception problems tied to its antenna design, the Wall Street Journal reports.

An Apple spokesman declined to give further details, but observers speculated that the company will offer a solution, the WSJ writes.

“Given the intense pressure and scrutiny Apple has come under on the problem with the iPhone 4, it’s going to be about some kind of fix or compensation for the owners of the phone,”  Ed Snyder, an analyst with Charter Equity Research, told the WSJ.

The company launched the phone last month to great fanfare as it boasted of a design that put the antenna in a stainless steel band around the phone’s frame, the WSJ writes. But even as the phone has continued to sell well at stores, it has been plagued with user complaints about dropped calls when the phone is held in a way that covers part of the antenna.

One potential fix — duct tape, according to Consumer Reports.

Placing a strip of duct tape along the antenna prevents your finger from interfering with the signal, providing the necessary insulation that a gap in the antenna otherwise doesn’t, AJC reporter Raisa Habersham writes.

What do you think Apple will do? Will it recall the iPhone 4? Should it?

For instant updates, follow me on Twitter.

67 comments Add your comment

Dave

July 15th, 2010
7:11 am

JT

July 15th, 2010
7:14 am

Steve Jobs will demonstrate his version of the proper way to hold the phone. He will then attempt to make a call, it will fail. Free bumpers for everybody..

riches

July 15th, 2010
7:30 am

They better offer a recall for a newer model or I’m going to get the Droid X and will not use these apple phones again.

macdaddy

July 15th, 2010
7:33 am

Jobs should separate his consumer focus and put more energy back into the platform that got him where he is in the first place, the creative side. Apple has become the North Korea of the electronics industry, making their own rules and trying to play by them. While I should have bought stock back when Forrest did, it would be amusing to see the shares keep sliding. Now, off to get me an iPad!

Mr. Obvious

July 15th, 2010
7:37 am

This type of poor product development and lack of pre-release quality assurance is on par with the public’s expectations for Microsoft, not Apple.

Thomas SENOR

July 15th, 2010
7:39 am

They will offer to send a HTC EVO to everyone who bought their product…EAT AT PAPI’S!

David

July 15th, 2010
7:43 am

It happens people. I understand nothing is foolproof and feel a recall or fix would be fine. I haven’t had too many dropped calls but I also have the bumper…But, it appears a recall might be necessary…ship out new phone to everyone who has new iphone 4 and package up your defect and continue life…boom..

True Beliver

July 15th, 2010
7:46 am

Once again, I re-affirm my belief that Duct Tape can fix anything! Well, almost anything, except for the decline in stock and sales. Nexus One was built with Duct Tape and undoubtly the best phone on the market!

mbob

July 15th, 2010
7:51 am

Never did like those Apple computers and don’t need an Apple phone.I would think a recall or a refund would be the only thing to do.

iToonz

July 15th, 2010
7:58 am

They iPhone 4 may be almost completely unusable as an actual phone, but many industry analysts agree it still does a better job and is smarter than President Obama.

jgamble

July 15th, 2010
8:01 am

IPHONE what? Get an HTC Evo and call it a day. My reception is never bad sometimes I don’t have one at my house. If you get one try not to upgrade it cause my phone is acting crazy ever since.

John Tackett

July 15th, 2010
8:28 am

They will not recall the phone. A full hardware recall, which an analyst estimates would cost Apple $1.6 billion, isn’t necessary. At this point, Apple can still remedy the hardware defect in later shipments.

They will not replace them all with newer models but they should at least make exchanges for those requesting it.

Most likely they will offer free bumpers (a fix that is known to work, plus it offers protection for the unit) to those wanting them and possibly some sort of iTunes/iStore coupon.

Jason

July 15th, 2010
8:31 am

Steve Jobs owes us! I bought an iphone so I would fit in with my crowd and could lord over those who had inferior phones. But now no one has iphone envy anymore and I don’t feel special. Jobs needs to (a) stop making it so easy for the common person to get an iphone and (b) make it cool again so those who I feel are lower than me will look up and envy me for my choice in consumer electronics. For heavens sake, my grandma last week spent an hour telling me about the new stuff she bought from the app store! There’s nothing cool about that!

At least we still have the ipad.

To everyone in line at Lenox Mall

July 15th, 2010
8:38 am

HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA…. Idiots. Apple sucks. My 200 net book will run circles around your $800 Ipad, now your phone drops calls… Weak. The company builds toys for little kids. The First users are like little kids who have to open their presents before Christmas and have to have the toy of the year or Christmas is ruined. Here we are recovering from the credit crisis and these people are willing to stand in line for hours for inferior overpriced equipment. Most will max a credit line out to buy these toys. Sad.

jinx

July 15th, 2010
8:45 am

They should just offer a free cover to anybody that has purchased an iPhone 4

jc_atl

July 15th, 2010
8:52 am

They’ll offer a free bumper to everyone. I already have a case on my phone and it’s fantastic.

Roekest

July 15th, 2010
8:52 am

@ To everyone in line at Lenox Mall

Nice! What a bunch of suckers. For half the price of an iPhone4, ATT customers can pick up the HTC Aria (I know, gay name) and it does everything the precious iFail4 does and more. That’s right! MOAR!!!!!!!

Dav Thomas

July 15th, 2010
8:54 am

This announcement is going to be great news…
Free Duck Tape For Everybody Who Bought An IPhone 4…

A. G. Bell

July 15th, 2010
8:55 am

A phone with no wires and needs an antenna?
And the antenna does not work?
Oh, the horror!
It was hard enough for me to get voice waves to travel through wires so no wonder this contraption does not work.
Phones were meant to be connected by wires.
It is that simple!

An Apple a day

July 15th, 2010
9:17 am

Nobody has mentioned the fact that Apple “admitted” the same problem existed with the 3G and 3Gs. Which is BS because I did numerous side by side comparisons with my Iphone4 and my son’s 3Gs with absolutely no issues with the 3Gs.
Will Apple also offer free bumper pads, recall etc ALL of their Iphones?

William Shatner

July 15th, 2010
9:19 am

Get a life people! I mean…its a phone. Have any of you posting on here ever kissed a girl?

flash

July 15th, 2010
9:21 am

Apple still has top of the line products, and the only video phone on the market in America. There is no other product in it’s league. They will fix the glitch and the world will continue to love their I Phones. To pretend one can buy a similar product for half the price is just blatantly false.

ByteMe

July 15th, 2010
9:26 am

@DavThomas is correct: the announcement will be that Apple is shipping a strip of Duct Tape — correctly sized — to every purchaser of the iPhone. Along with a coupon for $1 off at iTunes.

Tim Daughtry

July 15th, 2010
9:28 am

@ flash…..You must be an Appleholic, there are many Android phones that can do video chat now. I just got a Backflip from ATT and it even does video chat and actually has more functionality than the Iphone I had. Oh by the way it was free.

David

July 15th, 2010
9:33 am

oh so Evo has issues…interesting…

Jf McNamara

July 15th, 2010
9:37 am

They’ll do what they always do. They’ll blame AT&T.

tim m

July 15th, 2010
9:38 am

Free Cell Phone Skins for all who bought the iPhone 4. With a big Apple logo on it of course! That is what they will do!

David

July 15th, 2010
9:39 am

all the people bashing either have a droid or dont have either so they feel its their place to bash it b/c its the thing to do….check the sales numbers…

Trick'em

July 15th, 2010
9:50 am

iToonz…U sound like an Idiot…I would bet any money that Pres.Obama..is smarter any member of your family past, present, future…CLOWN

iJunk

July 15th, 2010
9:53 am

This so called “cover” that Apple might offer for the iFail4 is only a band aid for that piece of junk phone they have. I agree that the quality assurance from Apple should have been much better for the release of this device.

@flash – Tim nailed it. Androids do video and have for a while now. Plus, does the phone have to actually work with a signal to do video???

Cellularly Disgusted

July 15th, 2010
10:07 am

recall / refund – that’s a joke.

Paul From Milton

July 15th, 2010
10:26 am

I had an Android phone. The battery lasted about three hours. I tossed the junk when the new iPhone came out. I use a cover and haven’t had any reception problems and I have yet to expend the battery. If you are a serious user (i.e., not a kid) there is no comparison between the two.

iphone rules

July 15th, 2010
10:34 am

The Iphone is light years ahead of this junk sold by motorola and htc. The droids are iphone imitators and are not in the same league. Get the best—buy the iphone.

Duct tape me

July 15th, 2010
10:36 am

I heard that steve jobs will personally authorize a small piece of duct tape to be purchased from home depot for $.0754 to correct the antenna problem. Call Home depot first to make sure it is in stock, since thousands of people will be trying to get the duct tape fix.

Artie

July 15th, 2010
10:37 am

iPhones are CRAP!!!

Alfred

July 15th, 2010
10:38 am

I Love Love Love my iphone! The negative comments has to be from competitors trying to slow down the sell of the iphones. You are hating because the smart phone you have is not in the same league with the iphone and your phone will have to play catch up to Apple’s iphone. By the time your phone gets FaceTime, HD video and high resolution screen, Apple will be on to the next one.

Artie

July 15th, 2010
10:39 am

Mr. (Hand) Jobs will look for heads to roll after this latest news conference goes as well as the last.

Heather

July 15th, 2010
10:47 am

I have the iPhone 4.0. Yes, I witnessed the signal drop issue. But it never effected to call quality and never caused me to drop a call. I purchased a phone case, not due to this issue but to protect the phone from scratches, and it doesn’t have the problem any more. voila…problem solved. No worries.

voice of reason

July 15th, 2010
11:15 am

Can’t users just avoid covering the antenna with their hand? It needs to be expected that no product is ever perfect.

Monique

July 15th, 2010
11:25 am

Trick’em @ 9:50 am –

I hope you enjoy getting free money from those of us who actually work each day to support your lazy, ignorant, uneducated, inarticulate, unmotivated, unable-to-communicate-in-English self and your worthless “offspring.” Leave other people alone and let them in work in peace to PAY for you and your laziness.

I also hope your enjoy playing with your STOLEN iPhone, Hoodlum.

Clark

July 15th, 2010
11:38 am

My iPhone 4 works great, I have a Belkin bumper on it – which really helps gripping it anyway plus adds a bit of protection.

Mr. Obvious

July 15th, 2010
11:42 am

I hope Apple doesn’t make this announcement on Friday via a conference call made over the iPhone 4 on AT&T’s Network.

LOL!

Garrett

July 15th, 2010
11:57 am

I have the iPhone 4 and I love it. It is still the best phone on the market today no matter what. The reception problem is not really affecting me. It’s not that big of a deal. If they recall I will send mine in but other wise it’s perfect and you should not go get the Evo. And for the people that said it’s coming to Verizon next year. Well I know you saw that in the news paper but it won’t happen. I won’t believe it until Steve Jobs comes out and says something.

No Dog In The Hunt

July 15th, 2010
12:20 pm

Just get the Sprint HTC EVO and move on. 1) There are 4G speeds all over Atlanta which is like being on a T1 line, 2) just drove to S. Fla. and had laptops tethered all the way so family could get online whenever they needed/wanted, 3) thousands of incredible free apps that are both very useful and entertaining, 4) ESPN Live TV, 5) I have yet to have a call dropped, 6) free updated and accurate GPS service, 7) Sprint Family Locator – to keep my teen honest haha, $5 per month. Just a few of my observations since buying the EVO last month.

Mikey H

July 15th, 2010
12:27 pm

I have a Blackberry Bold and my wife has a I phone 4 and she keeps dropping calls so she “borrows” my Blackberry when were out to make phone calls. She plans on getting the new slider Blackberry when it comes out the end of this year. The I phone is a nice toy.

Mr. Marketing

July 15th, 2010
12:58 pm

It’s a simple solution……all iPhone4 users will get a coupon for a free case of New Coke!

phone man

July 15th, 2010
12:59 pm

I drop 3-4 calls per day on the new iphone–the apple store tells me it’s my fault “for the way I hold it.” They said to look for a solution “somewhere on the internet.” This is getting old.

i foner

July 15th, 2010
1:20 pm

if the people at duct tape were smart, they’d come out with a strip of duct tape that had iphone printed on it. people would stand in line for hours at home depot to buy it for $29.99

Mr. Teacher Man!!

July 15th, 2010
1:57 pm

@ iToonz- Really?!?! Very mautre of you!!!! LOSER!!!!!

Shay

July 15th, 2010
2:05 pm

@ No Dog In The Hunt

I agree. I purchased the new HTC EVO from Sprint a few weeks ago. It is a great phone. I went on a visit to South Carolina……… deep in the country. The reception worked well and no dropped calls so far at all! I love the new HTC EVO from Sprint!