6:16 am February 19, 2010, by Henry Unger
What can Hartsfield-Jackson do to improve passenger satisfaction?
The airport fell to No. 10 in the just released J.D. Power satisfaction study — down from No. 8 in 2008, AJC staffer Kelly Yamanouchi reports.
The study of North American airports is based on surveys of passengers and considers six areas — airport accessibility, baggage claim, check-in and baggage check process, terminal facilities, security checkpoints and concessions.
Hartsfield’s largest areas of decline were airport accessibility and check-in and baggage check, Yamanouchi reports.
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