Comments on: No refunds and no way to run a business

By: starbuck

starbuck — Thu, 25 Jun 2009 15:01:46 +0000

What Clear & Verified Identity Pass, Inc. have done is RUIN it for any other company in the future that wants to offer this or similar service. NO ONE will sign-up for service like this because of how they handled this. This idea is done…

By: JJMo

JJMo — Thu, 25 Jun 2009 14:06:08 +0000

Get back in line with the unwashed. Boo hoo.

By: juan

juan — Thu, 25 Jun 2009 01:06:08 +0000

I am a member of clear. I was very happy with the service and the wonderful customer service. I travel once a week, the smiling representatives used my name while they checked you in, which seldom happens in professional business anymore. I am disappointed they closed, but mroe disappointed that no effort is made to reimburse the customers. What kind of business can just “take your money” and provide no service. The 260,000 Clear members need to shout loudly and get in line for refunds, especially members who just signed up. As for the personal information, the website states they will comply with TSA security regulations and destroy the information. Worried? for the right price, anyone can go on line and get all your personal information via the internet.

By: Jody

Jody — Wed, 24 Jun 2009 23:04:01 +0000

I work for a major aerospace firm and they would not pay for Clear, saying that the business case had not been proven yet. Since I didn’t feel like spending $199 of my own money to help my company make me productive by not sitting in the airport forever, I never signed up. It would not have been a good investment, especially in Atlanta where the Clear passengers shared the bulk of the wait in line with us anyway. All they had to do was skip the TSA show your id stand. Atlanta is doing a much better job about herding us all through the security line, making sure that none of us are special and believe it or not, things are moving faster. Now, if they would just be clearer on the instructions at the head of the line, people might move even faster. For example, I carry a small(7″)portable DVD player with me and up until recently, there were not clear instructions that you had to take them out of your bag. Some airports made me take it out, some didn’t. Now I always take it out so that I don’t get hassled, but I swear, I went through the security line in ATL 3 weeks in a row and got a different answer each time. Standardization is key here.

By: Hawk

Hawk — Wed, 24 Jun 2009 22:21:04 +0000

GreatGal: Take some Valium and chill out. Practice chanting “Yes we can.”

By: Former Frequent Flyer

Former Frequent Flyer — Wed, 24 Jun 2009 20:53:31 +0000

This is just another example of corporate thief… take customers money and don’t delivery any service. This is so corporate America. Was Bernard Madoff running this company also?

By: Frequent Flyer

Frequent Flyer — Wed, 24 Jun 2009 20:46:55 +0000

To “GreatGal”,

I did not pay for Clear. I do my best to fly on Tuesdays and Thursdays when the lines are almost non-existent. I wouldn’t ever pay for this service, but I’ll defend the people that do as I understand what they go through on a weekly basis.

By: GreatGal

GreatGal — Wed, 24 Jun 2009 20:16:35 +0000

Dear Frequent Flyer:

Thanks for the clarification. Did you send them your $199 to pay your way to the front too? Actually, I don’t have an argument. Just a comment which I already stated.

By: Sandra Brown

Sandra Brown — Wed, 24 Jun 2009 20:11:13 +0000

This really stinks. I recently got my card (about 2 months ago). It would have been nice for them to inform us of the situation. Now I’m out of $199.00 and have only used the card a couple of times, not enough to get $199 worth of use. Refunds are in order. This is bad business!!!!! It makes it hard to trust businesses!

By: Yerfdog

Yerfdog — Wed, 24 Jun 2009 20:09:48 +0000

It is not surprising to me that they have had financial challenges. I always question why it took 6 people to help me get to the right security lane. It always seemed that there were more Clear employees than passengers in the Clear lanes. It was a flawed business model to start with.