8:40 am June 24, 2009, by Henry Unger
Is this a way to run a business — even a struggling one?
Travelers who paid up to $199 a year to have access to Clear’s paid security lines at Hartsfield-Jackson International and other airports are not in line to get refunds any time soon, AJC staff writer Kelly Yamanouchi is reporting.
So, there won’t be any faster access to flights for frequent business travelers, who’ll be flying lighter in their wallets.
Clear shut down its security lines Monday evening without warning. It said parent company, Verified Identity Pass, couldn’t get a deal with a key creditor to stay in business, Yamanouchi reports.
“At the present time, because of its financial condition, Verified Identity Pass, Inc. cannot issue refunds,” a message on its Web site said.
I imagine company officials were in negotiations with its creditor for a period of time.
I imagine they could have warned travelers that trouble was brewing.
I imagine a customer-friendly business would have done just that.
I guess I’m imagining too much.
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