Hartsfield travelers: What do you think about the shutdown of paid security lanes?

For some business travelers, it was a no-brainer. Pay an annual membership fee to breeze through airport security.

But now Clear, the company that operates the paid-security lanes at Hartsfield-Jackson International Airport, is shutting down after failing to reach a deal with its key creditor, AJC reporter Kelly Yamanouchi writes.

What do you think? Will your trip be a bigger hassle?

Airport spokesman John Kennedy says expanded checkpoints have improved the free security lines since last fall.

Is he right?

15 comments Add your comment

John Galt

June 23rd, 2009
9:11 am

For someone who travels ever week for work, this is a sad, sad day…
Clear really made a difference in the quality of my life.

David Gordon

June 23rd, 2009
9:11 am

I want a refund on the fee i recently paid for this service. I’m sure that won’t happen.

Charlie

June 23rd, 2009
9:15 am

By Charlie

Jun 23, 2009 9:08 AM | Link to this

Long lines, Clear Card discontinued… I dont feel sorry for any of you that have tolerated being subjected to intrusive illegal (unconstitutional) search of your person or property or detention (arrest) by burger flipper rejects!!!!!!!!!!!!

As long as you tolerate this then you get exactly what you deserve… TSA ISNT about security it’s about showmanship…they search, but not for terrorist, since they arent using profiles….WHen we (USA) search like the Isreali’s then I’ll start flying again!

Steven

June 23rd, 2009
10:12 am

I will miss Clear in a big, big way. The service was awesome and very worthwhile when you go through Hartsfield twice a week. Now it’s back in line with the hoi polloi. Sigh.

Wilbert News Strategies

June 23rd, 2009
10:19 am

I’ll miss the Clear lanes. They were well worth the $150/year.

Ray

June 23rd, 2009
10:43 am

I was a member in 2008 but did not renew in 2009. I did not see any significant difference between the Delta elite lanes. Clear was a complete waste of money. Does anyone besides Delta fly through Atlanta?

AtlantaGuy

June 23rd, 2009
10:48 am

Ugh..no clear lines so back to the extra long lines again. Clear made my airport weekly trips much more tolerable over the last year.

I was thinking how glad I am that they are here yesterday morning when I left ATL now I will have to get to the airports excessively early again to make it through the snake like maze of people.

Maybe ATL can do what a lot of other airports are doing. Break the lines up into expert travlers, holiday travelers and family travelers so that all of the lines do not get overburdened by the less experienced.

Cew5x

June 23rd, 2009
11:23 am

This is too bad- I am a Delta platinum skymiles member so it didn’t make too much of a difference to me here in ATL as far as Monday morning wait times go, but clear really came through in airports where Delta doesn’t have a large presence (like Denver). Hopefully someone will eventually fill the void, b/c I think it’s a great idea.

Lance

June 23rd, 2009
11:34 am

Just signed a 3 year contract in Feb. Guess I got burned. Hopefully someone will buy them and keep the service around because it was great.

ugacpa02

June 23rd, 2009
12:11 pm

Yeah, I’m not a big fan of businesses that take a yearly fee and then can be gone tommorow. Might explain why I never used their service.

rip & read

June 23rd, 2009
12:23 pm

I travel out of Hartsfield every week. There are expert traveler lanes contrary to what AtlantaGuy has posted. At the far end of the south terminal. Never and I mean never has there been a line more than 20 deep at that checkpoint. It is also designated as the expert traveler lane. Yes it is somewhat hidden and a few steps farther away than the main checkpoint but well worth the effort. An associate who travels the same trips I do got ripped by the Clear debacle. I’m glad I didn’t pony up the fee. Lately lines at Hartsfield are easily manageable.

JT

June 23rd, 2009
12:28 pm

As a weekly traveler flying out of Atlanta since ‘98, I was thrilled when we finally obtained Clear lines in Hartsfield. I had been a platinum member with Delta for years, but the premium line had become so saturated that it really didn’t offer any major advantages in the Monday morning commute. How can it when Hartsfield is the hub for Delta and the line allows all platinum, gold and first class ticket holders?

The Clear line was a welcome alternative and certainly reduced my travel time. It’s greatest beneft tended to be at other airports (got to love traveling through Orlando during tourist season and only having to wait 10 minutes). I’ll definitely miss this service.

Jeff

June 23rd, 2009
12:30 pm

I fly on business 2-3 days per week. But, no lines – I keep my own airplane at my home on a private airstrip, walk out the door, hop in and away we go. Learn to fly yourselves folks, get your own airplane and quit whining about what the airlines are doing to you!

Wally

June 24th, 2009
4:42 am

I travel weekly out and in at Harsfield. I’ve always strolled by the Clear lanes and wondered how ripped off the people that paid for that must feel. Really, their timing was bad. Since the economy soured, wait times at ATL are nonexistent. More often than not, I walk through security without waiting at all and even on a busy day, its never more than 5-10 minutes. And now the rip is complete. Sorry to the folks that paid for that. Frankly, if the 10 minute wait in normal security lines is a burden, I think you just need a new alarm clock. On the other hand, I agree that TSA screening is a stunt that accomplishes almost nothing. If I was a terrorist willing to die for my cause, you think I wouldn’t spring for a $75 one way fare so I could get past the checkpoint? Total waste of time and money.

BusinessTraveler

June 25th, 2009
9:28 am

I was a Clear member, as were many of my colleagues, and I am very disappointed to see the lanes close. The value in it to me was not “cutting in line” or not having to spare 10 minutes to wait – many times it was roughly the same amount of time as the other lanes. The real value was the consistency and predictability of it. When you travel multiple times a month on business travel, and want as much time at home as possible, it meant a lot to know exactly what time you needed to get to the airport every single time, and not have to worry that you would get there and find the lines unexpectedly long, which happened plenty of times. I’m surprised by the number of hostile comments toward this service – if it was not of value to you, don’t use it, but if it is of value to others, why do you care? Clear members did not get to skip screening steps, they simply knew they could reliably predict the amount of time needed to get through security and not be at risk of a miscalculation if there were unexpected crowds in the regular lines.