It’s not easy to lay off workers and then keep the survivors motivated.
It’s also not easy to decide whether you freeze wages — allowing more employees to keep their jobs — or raise pay after making deeper cuts in the work force.
To try to get a handle on these gut-wrenching issues, which many managers are tackling today, I talked with the CEO of Georgia’s largest company.
How does Frank Blake decide what to do at Home Depot, which has 300,000 employees?
Blake, who became chairman and CEO after Bob Nardelli left two-and-a-half years ago, has had to refocus and reorganize the world’s largest home-improvement retailer. With a housing debacle biting into revenue, he’s also eliminated 10,000 jobs, while trying to improve customer service and employee morale.
“You can’t expect great customer service if you don’t take care of your associates (employees),” Blake, 59, said. “It’s all about how you treat people.”
Nardelli was not known for his soft touch, to say the least. Founders
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