Doctors are fighting back against internet sites that allow patients to post reviews of their services and bedside manner.
“Such reviews are becoming more common as consumer ratings services like Zagat’s and Angie’s List expand beyond restaurants and plumbers to medical care…” according to an AP article.
“Consumers and patients are hungry for good information” about doctors, but Internet reviews provide just the opposite, contends Dr. Jeffrey Segal, a North Carolina neurosurgeon who has made a business of helping doctors monitor and prevent online criticism.
He claims reviews are unfairly hurt a doctor’s reputation and focus too little – if at all – on the physician’s skills.
His has formed a company, Medical Justice, to address what he considers a big problem. For a fee, doctors receive a standardized waiver agreement. Patients who sign, agree not to write online reviews or comments about the doctor or treatment.
Do you read online reviews of your doctor? Are they helpful? Has a negative one ever made you change your mind about going to a particular doctor? If you’re a physician, have reviews helped or hurt your practice?
(Note: Written by Shelia Poole)