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City & State or ZIP Tonight, this weekend, May 5th...
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A new way to purchase tickets at Fox Theatre

If you’re buying tickets to any upcoming shows at the Fox Theatre, get ready to purchase them through new means.

After more than two decades, the venerable Atlanta venue has parted ways with Ticketmaster and will now sell tickets through www.FoxAtlTix.com as part of a partnership with Atlanta-based Ticket Alternative.

The change was made to give the venue more control over the ticket-buying experience.

Kristen Delaney, director of marketing and public relations at the Fox, said they have been working with a local law firm to crack down on “cybersquatting,” when ticket resellers present themselves as the Fox’s (or any venue’s) ticket outlet and then sell tickets at an obscene markup.

“By telling customers to come directly to us for tickets, we can provide them peace of mind,” she said.

Those hopeful that a change might also equate to a dip in those pesky ticketing fees, well, don’t get too excited. Delaney said she does expect fees to be lower but, “there are costs involved in running a ticketing operation including staff, running a fulfillment center to mail out tickets and having a call center.”

A $76 base price ticket to Nicki Minaj at the Fox July 22, sold through the new site, has a $14.25 ticketing fee tacked onto it and a ticket to “Peter Pan” this August at the Fox is $53 with an $11.60 fee through the new site.

Meanwhile, a $69.50 ticket to Ringo Starr & His All Starr Band at the Fox July 6, sold through Ticketmaster, has a $15.15 fee added to it and a similarly priced Roger Waters ticket at Philips Arena June 13,  has $11.90 added to a $79 ticket on Ticketmaster.

Shows at the Fox that initially went on sale via Ticketmaster will remain that way.

Representatives from Ticket Alternative will also be able to better guide customers with parking or dining questions, Delaney said. Plans are in the works to establish remote ticket locations within the Atlanta metro area.

57 comments Add your comment

Atlanta Mom

May 16th, 2012
11:00 am

The fees continue to be obscene.

joe

May 16th, 2012
11:00 am

What a joke! They rip just like tickemaster. Thank god I have no need for those tickets.

rip off

May 16th, 2012
11:05 am

20% + fees just to buy an overpriced ticket, another reason I never go to any shows in town, thats just robbery! Add on the cost of parking and you can buy the whole collection on amazon and listen any time you want!

regular reader

May 16th, 2012
11:17 am

Will you now be able to buy gift certificates to use at a Fox show like you can to the Woodruff Arts Center? At times I’ve wanted to give a gift certificate to go a Fox show but that wasn’t possible under Ticketmaster.

gomez

May 16th, 2012
11:19 am

Drive down to the Fox.
Pay $1 to park on 3rd street. Lots of open spaces there.
Go to Box Office in Fox.
Buy tickets with no service charges.
If you are buying 4 tickets it is worth almost any drive to save $57.

*Ticket Office Hours
•Monday – Friday, 10am-6pm
•Saturday, 10am-3pm
•Sunday, the Ticket Office is not open on Sundays unless there is a performance that day.

DeeDee

May 16th, 2012
11:19 am

Whenever possible, I always go directly to the venue to purchase tickets and avoid the outrageous fees.

Ronnie

May 16th, 2012
11:21 am

I know this is the wrong place but does anyone know which airport terminal you’re supposed to check-in at now if your end destination is international but the first leg of the trip is domestic? Would it be the domestic or international terminal? I’m confused…

Sorry for posting this here…

trina

May 16th, 2012
11:24 am

DeeDee & Gomez I agree with you. Save yourself the fees and just go to the Box Office.

gomez

May 16th, 2012
11:24 am

Ronnie, that would be domestic.

Ronnie

May 16th, 2012
11:26 am

Thanks Gomez!

Southern Comfortable

May 16th, 2012
11:38 am

I say they bring back Turtles and let us camp out like we did back in the day! Good times….good times!

THANKS

May 16th, 2012
11:53 am

DeeDee and Gomez, thank you for the great insight and advice.

SharingMyThoughts

May 16th, 2012
12:15 pm

There is also a fee for looking good and smelling good. Let’s see what other fees we can pull from the sky.

Media Buyer

May 16th, 2012
12:28 pm

I had to weigh in on this topic of Ticket fees – Yes they suck! but unfortunately the reason they are so high these days is the fact that the bands/acts have gotten very greedy! Most, if not all of the acts these days require that they receive 100% of the ticket price revenue. The only way the venue can pay its bills is through the service fee’s. Concert venue owners like Live Nation have to pay all their staff, property bills, taxes etc all from the ticket fees. They do not collect revenue any other way except food and beverage sales during the concert. I have been one of the biggest complainers of high ticket fees, but unless the bands stop taking 100% of the ticket price, we are stuck with high handling fees!

So What

May 16th, 2012
12:31 pm

Bring back Turtles? Well, get rid of the Internet, Amazon, and iPod. If you consider the cost of booking the act, plus the costs mentioned for “running a ticketing operation including staff, running a fulfillment center to mail out tickets and having a call center”, the ticket prices and the service charges mentioned are quite reasonable for the experience of a live performance with big names in a small venue. Have you looked at truly expensive prices of, say, Madonna tickets or the like? Plus, nobody is forcing you to go or to pay.

Diane

May 16th, 2012
12:40 pm

Get Half-price tickets at AtlanTIX!

PEOPLE ARE SO DUMB

May 16th, 2012
12:41 pm

ITS CALLED A BUISNESS! THERE WOULD BE NO SHOWS IF THEY DID NOT HAVE THESE FEES!!!! HOW DO YOU EXPECT THEM TO MAKE MONEY WHEN THATS THE ONLY PLACE THEY BRING IN REVENUE!!!! ITS A TICKET AGENCY!!! COME ON PEOPLE USE YOUR MINDS AND STOP BEING SO RETARDED!!! GO TO OTHER STATES AND SEE HOW MUCH MORE OUTRAGEOUS TICKET PRICES ARE!!! PEOPLE NEED TO BE EDUCATED IN BUISNESS OR COMMON SENSE!!!

joey

May 16th, 2012
12:43 pm

For those who think it is justified to charge a fee over $1 for a ticket are mistaken. It is robbery not a service, there is no need for any charge over the cost of the paper, and if you print the ticket there should be no fee. Too many of the posters here have grown up with these fees, I do not pay them, not worth the price of admission.

Glen

May 16th, 2012
12:44 pm

Enter your comments here

Glen

May 16th, 2012
12:45 pm

You can go to the Fox Theatre and buy Fox Gift Card………..

HENRY

May 16th, 2012
12:53 pm

GOOD………TICKETMASTER WAS AND IS A RIPOFF.

Justin

May 16th, 2012
12:55 pm

@ PEOPLE ARE SO DUMB

May 16th, 2012
12:41 pm

WOW! Well thank you for educating those of us with an opinion. Your brilliance is amazing.(NOT!)

Charlotte

May 16th, 2012
12:58 pm

More control for the venue = a worse experience for the consumer, in this case. Ticketmaster has a feature that lets you look at the whole venue & click to choose the exact seats you want. I buy a lot of tickets to the Fox & being able to do that is fantastic. I looked at tickets on the new site the other day & you still pay the fees and just take whatever seats it tells you are the best available.

Senor Coughee

May 16th, 2012
1:06 pm

Ticketing is an essential part in the operations of a venue so why not put the cost of processing tickets into the face value of the ticket? It may only be perception, but I’m sick and tired of being told a ticket, for example, to a show is $49, yet, wind up paying nearly $70 after all the “convenience” fees. Just place a $70 face value on the ticket. Otherwise, and not that you care, you look no better than a dirtbag used car salesment doing the bait and switch.

Are you kidding me...

May 16th, 2012
1:07 pm

@joe – thank you, I was thinking the same thing. Those fees are ri di c ulous and I’m no glad I care to see any of those artists.

This doesn’t sound like it’s consumer friendly whatsoever!

Lebo

May 16th, 2012
1:12 pm

I understand that fees are necessary to run an operation. What I don’t understand is why the fees are based on the price of the ticket. The fee should be consistant across all shows. It can’t possibly cost more to sell a $75 ticket than it does to sell a $59 one.

War Eagle

May 16th, 2012
1:23 pm

$70 to see Ringo and then another $15 in convenience fees? Well, i guess $5 for gas to drive to the fox and then another $10 to park to get the tickets and then spend another $15 the day of the concert-That’s $100 right there. RIP OFF CITY! Sorry people but there is a recession going on. Now is not the time to act like a greedy liberal senator and jack up prices. $100 would buy a nice dinner at the melting pot and movie or comedy club tickets. go buy a cut out and put in in front of your stereo- same thing, costs less.

Filmore

May 16th, 2012
1:43 pm

Build the fees into the ticket price and cut deals with bands/acts to get a percentage back on each ticket sold. Consumers will be upset as long as these exorbitant ‘transaction’ or the one I love ‘convenience’ fees are front and center.

Djnynelson

May 16th, 2012
1:59 pm

Hey! ‘People are so Dumb’! Try spell-check next time! (BUISINESS)?

seemore's mom

May 16th, 2012
2:05 pm

Ronnie,
I DISAGREE with Gomez. Last December we took Delta to NY, switched to a different airlines and went to Israel. We went thru DELTA INTERNATIONAL in Atlanta. I got to take 2 bags (international) without paying more and when I got to Israel I picked up my 2 bags.

southern hope

May 16th, 2012
2:06 pm

Lebo, good point!

Gomez, thanks for that nudge…I always buy my tickets at the box office…you can even combine it with dinner down there (and, in essence, eat for free :)

ed

May 16th, 2012
2:08 pm

ed

May 16th, 2012
2:13 pm

Good luck with repercussions of your stupid fees

Lark

May 16th, 2012
2:26 pm

Gomez for President

Freedom FROM Religion

May 16th, 2012
2:38 pm

If the love of money is the root of all evil, why do they ask for it in church!!!!!

Fee Hater

May 16th, 2012
2:40 pm

@ PEOPLE ARE SO DUMB

Please learn to spell “business” before you lecture anyone on the costs of doing “buisness.” You embarrass is yourself by your uppercase shouting and poor spelling.

gomez

May 16th, 2012
2:57 pm

Here is a link for the airport story

http://www.ajc.com/travel/atlanta-airport/the-new-international-terminal-1435281.html

Read under “What’s worse” about check in.

I do recommend the Fox theater ticket onstreet parking on 3rd street.

But hey, your trusting a white guy going by “Gomez” on a comment board.

Gary

May 16th, 2012
3:00 pm

You are right it is a business. I wanted to go to a show the other night and the tickets were 45 each which would have been ok but then they added 12 per ticket for the fee and I decided the show was not worth it. They lost my business. I would be ok with a per transaction fee, but per ticket is just highway robbery. It is a monopoly, they have little to no competition and congress should have crushed ticket master in the 90s when it had the chance.

joel

May 16th, 2012
3:16 pm

Here’s an idea- get rid of tickmaster and all the other crappy ticket extortioners. Let the host sites sell their own damn tickets to their own damn shows and save the needless 15-20 fee / ticket!

FenderMan

May 16th, 2012
3:17 pm

I always buy at the venue if I can. If the show is not going to sell out, buy the ticket at the event.

For the people who say you can buy the collection on Amazon or display a cardboard cut out in front of yout stereo are not real music fans.The purpose of a concert is to experience live music performed by a favorite artist. If a concert was not anything special than people would only buy
music and never enjoy a live show.

Jason

May 16th, 2012
3:40 pm

Buying at the venue is a great way to avoid ticketing fees most of the time. But there are some venues that almost never open the box office other than when there is a performance. And I’ve run into a couple that simply pull up TicketMaster and still charge you the fees. Make sure you know what type of box office operation a venue has before taking the time to go in person.

C Jae of EAV

May 16th, 2012
3:49 pm

One of many scams that nickel & dime consumers. And the excuses offered up to justify a non-uniform group of fees that clearly isn’t a cost of business pass through is laughable.

How about this, require all tix purchases to either be self printed to utilize a QC type code that can be downloaded to a smartphone. There I’ve single handedly cut your operating costs in half if not more.

Fullfillment centers (I can’t stop laughing at that one). How about this I can host the fullfilment center out of my basement and run it myself for half of what they’re spending now and make good money doing it.

missnadine

May 16th, 2012
3:59 pm

@ PEOPLE ARE SO DUMB

1. quit yelling 2 .learn to spell 3. stop ending every sentence with tripple exclamation points.

Kat

May 16th, 2012
4:27 pm

@Fee Hater: You wrote “You embarrass is yourself by your uppercase shouting and poor spelling.” So, you should work on your grammar before complaining about the all-caps of the other guy.

max4max

May 16th, 2012
4:37 pm

Is there a ticket office for Chastain that anyone knows of?

Motocross Survivor

May 16th, 2012
4:37 pm

I’m with you Joe, we have no need for these stinking tickets. When I see prices nowadays for concerts and other things, it is no shock to me that so many people are having debt problems. Back in the mid ’70s, you could get fine seats to a major rock concert for about 6 bucks! I just checked an inflation calculator and $6 in 1975 is $25.66 today, so….I’d say these prices have substantially outpace inflation.

fes

May 16th, 2012
4:51 pm

just as an fyi, the tabernacle sells ticketmaster tix on fridays without fees. enjoy.

steve

May 16th, 2012
4:57 pm

John Ducktown

May 16th, 2012
5:36 pm

Who cares? Yes, the fee is obnoxious, but yes, it is also a business as well. And everyone has a right to complain about it. Most folks on here are upset b/c of the cost and the “ripoff” these ticketing agencies charge. However, the FOX would charge the same amount if only they did it. They save a ton of money outsourcing the tickets as it is.
The great thing about all this. . . . . .because it is a free market economy. . . . we can vote with our feet! Quit buying these tickets and eventually they’ll make a change. The Fox either moved to this new firm b/c it saved them money, or they feel they can make more money. That’s it. They have the customer’s heart in mind. . . . only if we continue to pay or not pay (meaning they need to do something different). I love baseball and UGA football, but the majority of the events out there, (even the ones I want to see) aren’t worth their weight in gold, and severely cut back on the purchases I make or even quit purchasing tickets altogether to sporting events, “shows”, movies, concerts, etc. At some point you realize your life can go on just fine w/o all this “important” events, etc. I laugh at the people who still “have” to see this stuff, as if it’s life or death, especially if they are over the age of 30.
The joke is on us the second we pay for this crap.

Atlanta History

May 16th, 2012
5:55 pm

A ticket to see the Beatles
at Atlanta Fulton County Stadium cost $5.00 in 1965.