Small businesses find target audiences

By Laura Raines, for the AJC

Three years ago JoAnne Nelson was a real estate agent who saw many beautiful custom-made draperies and upholsteries in clients’ homes and decorated model houses.

But having custom drapes made for her own home proved to be a tedious process. Locating a shop, communicating her needs and wondering about the quality of the workmanship made her think there had to be a better way. She bought an established upholstery workshop in an old house in Smyrna and revamped it into Atlanta Custom Interiors.

JoAnne Nelson (left) owner of Atlanta Custom Interiors, talks with Marsha Peterson, owner of Trade Secrets Interiors, about window treatment designs. Photo by Leita Cowart, for the AJC.

JoAnne Nelson (left) owner of Atlanta Custom Interiors, talks with Marsha Peterson, owner of Trade Secrets Interiors, about window treatment designs. Photo by Leita Cowart, for the AJC.


“Friends thought it a bit extreme — to buy a business because I wanted drapes made my way, but I wouldn’t have done it if I didn’t think I could make a profit,” said Nelson, owner and operating manager.

Last year she knocked down the old house to rebuild the showroom/workroom that she had envisioned.

“I didn’t know that a recession had started and that the demand for custom-made luxury items would fall drastically,” Nelson said.

Yet, in spite of the economy, she has seen her business grow.

“I’ve discovered the best way to stay in business is to stay in business. When other businesses close, you gain more customers,” Nelson said. “You also have to be very creative in your marketing.”

On Oct. 9, Nelson launched her new showroom/workroom to designers and the public with an all-day open house with hourly demonstrations that showcased her workers’ talents. People could watch an antique chair being redone or attend a window-treatment design seminar.

“They could learn something, have fun and see what we do,” Nelson said. “They could see that we are professionals, which gives us credibility and builds trust. There has to be a trust factor in custom work because people are buying something they can’t see. My showroom/workroom building is my best marketing.”

She generates new customers through advertising, networking and speaking to organizations. They find a showroom full of samples, friendly design help and a clean, organized and busy workroom of about 10 employees when they visit, which encourages them to buy. Liking the quality of the finished product and the ease of the selection process, they come back and recommend others.

“Even if a customer wants just one pillow, I’m going to give them the best service because I want them to come back,” Nelson said.

She’s found that people are willing to spend money for custom work, but they want every cent to count and they don’t want to make a mistake.

“They want to make sure they are getting the best value,” she said. “Volume will be less in a tight market, but if we stay in business, we’ll be ready for a recovery. We plan to be here.”

After years in the corporate and retail market, Marsha Peterson decided to use her design skills and merchandising experience to start her own business in 2002.

“I always had a way with accessories and seeing a space through new eyes, so I made redesigning my niche,” said Peterson, owner of Trade Secrets Interiors. Who knew that “recycling” and “green” decorating, both ways she markets her services, would be a perfect fit for a tight economy.

“People collect furnishings that they love over the years, or they need to blend households and don’t know how,” Peterson said. “I can see possibilities where they only see problems and by careful restyling can achieve a great new décor.”

Peterson consults with clients, “shops” the house and then in a day completely rebuilds a room.

“People will say, ‘Oh my, I was planning to throw that out, but it’s perfect there,’ ” she said.

Peterson can help them create a wish list of future purchases and also provides staging services for clients who want to sell their homes faster.

In the recession, her business dropped 30 percent to 40 percent, but she has seen signs of recovery since September.

“I’ve been aggressively marketing and staying visible by actively participating in the Sandy Springs/Perimeter Business Chamber,” she said. “You need to let people know that you are a professional and part of the community.”

She has created an Internet newsletter of affordable redecorating tips. Knowing that “paint gives the biggest bang for the buck,” she provides color consultations if that’s all clients need. She also has started a new service, helping seniors transition from large homes to smaller condos or retirement communities.

“Adding to your repertoire of services can be a good marketing strategy,” she said, “but the new arena should complement what you already do.”

9 comments Add your comment

Konnie

November 15th, 2009
8:29 pm

Small business find tarket market

Petal Williams

December 5th, 2009
10:34 am

Very interesting concepts. I’m considering expanding a room in my home to operate an alteration shop and any input would be greatly appreciated.

Petal

ANNA

December 8th, 2009
1:04 pm

I AM LOOKING TO MOVE MY BUSINESS TO ATLANTA (PERSONAL HOME CARE)….IF ANYONE HAVE ANY ADVICE PLS LET ME KNOW

DEBBIE

January 9th, 2010
3:31 pm

Can you be a little more specific about what you want and when, what part of Atlanta. I’m interested in turning some space I have into a personal care home.

Linda DeSantis

January 10th, 2010
8:09 pm

Hi Debbie,
I was interested as to what exactly you plan to do in regards to providing “personal care” in a home-like setting. I was searching to establish a home in the Boston area about 2 years ago where I would be providing respite care as well as an adult day program. Thank you.

tom

January 19th, 2010
11:19 am

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Tanesha

January 20th, 2010
3:44 pm

Enter your comments here

clarssa

February 24th, 2010
6:44 pm

Im looking to establish shop repair or alteration space in my business if interested e-mail at:genesisacts@comcast.net

soma uk

March 2nd, 2010
5:16 am

hi, spring is cooming! good post there, tnx for blogs.ajc.com