Would you be a telemarketer?

call center woman

PHIL SKINNER / pskinner@ajc.com

The AJC recently ran a story about how the telemarketing industry is gaining respect, and with call centers one of the few areas of the economy still growing and hiring, more people are giving the historically hated profession another look.

I remember one of my first jobs was as a telemarketer, selling premium cable television channels. I personally hated the job, though I turned out to be pretty good at it. Still, you had to be prepared to handle a lot of rejection and there was enormous pressure to meet daily sales quotas. I lasted a year.

Of course, there are plenty of call center positions that don’t require any selling. At Ryla, which is one of Georgia’s largest call centers, associates help customers with their credit card accounts, upgrade cell phone plans or provide help desk assistance for those with computer problems. The pay isn’t great, but the professional atmosphere draws raves from employees.

Considering how hard it is to find a job these days, would you accept a job as a telemarketer? Are there any professions you would absolutely refuse to be a part of?

5 comments Add your comment

KennesawDave

April 10th, 2009
12:29 pm

I’m not much of a salesman so I don’t know that I would take a telemarketer job unless I simply had to. I have worked in 3 call centers and have found most to be very professional and a pleasant place to work for the most part. The only job I would not take regardless of my situation would be as a collector. I’ve worked in 2 call centers that did collections and will never do it again after doing it for 3 yrs. Primarily because I didn’t really make any money because believe it or not I wasn’t mean enough to people. In fact I was more customer servie oriented. I wanted to help people more than beat them up on the phone just to get a payment. Needless to say I never made but 1 bonus check en my entire 3 yrs as a collector. Thankfully I work in customer service now oddly enough in a call center for a large Atlanta based company. The pay isn’t great and the hours can be kind of rough, but I don’t dread getting up in the morning going to a job I hate. Instead, I get up and look forward to coming to work.

Oh and Joy, you are right about what you heard about Ryla. I live in Kennesaw where they are based and not only have I heard that they are a great place to work, but they are also disability friendly. I ride the bus with a guy who works there who makes a fairly decent amount of money working Verizon accounts.

Justin

April 11th, 2009
4:26 pm

I don’t think I could ever be a telemarketer. They just drive me too crazy!! Recently, I’ve gotten into the habit of filing phone complaints online against them to try and get the calls to stop. Not much success so far, but I’ve only tried to file a complaint at http://www.WhosePhoneIsThis.com.

Oh Brother

April 13th, 2009
1:15 pm

Justin, would you rather get telemarketing calls or support out-of-work telemarketers on welfare/unemployment??

carol mcdaniel

April 13th, 2009
2:11 pm

Enter your comments here i work for atelemaking.the co was in kennsaw ga.iwas a very god emoply for this co.i worked 7 days a week some weeks.i was let go on 12/26/o6. i have not worked sence then.

CobbBlogger

April 28th, 2009
2:40 pm

I couldn’t be a telemarketer. I could care less for making sales.