Moderated by Tom Sabulis
Within the week, the wait for MARTA trains and many buses won’t be so long. The transit agency will introduce a much-anticipated service bump designed to increase frequencies and reduce customers’ wait times. I sat down recently with MARTA CEO Keith Parker to talk about the issue of frequencies (or “headways,” in industry parlance), the subject of today’s lead column. I then spoke with riders to get their opinions about how MARTA can improve customer service.
Transit agency looks to gain speed
By Tom Sabulis
I came across an interesting note the other day on the website for Washington Metro, the transit system in Washington D.C. It read: “Due to the high frequency of service, timetables for peak hours … are not available.”
I did a double take. You mean service there is so fast, they don’t even bother publishing a timetable? I checked to make sure.
“Your assumption is correct,” spokesman Dan Stessel emailed me.