Do you trust retailers that cancel orders?

Shipping snafus

Although it was named one of the 10 most influential retailers of the season online, even Best Buy hit a glitch this holiday.

Just days before Christmas, the electronics giant alerted customers that some orders as far back as November could not be filled. According to one news article, an “overwhelming demand for some products from Bestbuy.com” was the culprit.

Although I wasn’t personally affected by the problem, I’ll probably never place a Christmas order on the site again. Why not just visit the store and leave with the product in hand?

Did you experience any shipping problems this Christmas? Does it affect your trust in the retailer, or do you simply consider it a one-time snag?

A reminder on returns

Should you need that sweater in a different size, style or color, check your (gift) receipt to see how long you have to hit the stores. If you’re looking for a price adjustment (because the price has dropped since the item was purchased), you might only have 14 days. You can also read these tips from Jeanette Pavini, a consumer finance expert, on how to go through the returns process smoothly. (Hint: Don’t be surprised if you’re asked for your ID this year.)

I have two sweaters to return for different sizes today — I’m hoping the store still has them in stock.

Are you exchanging anything from your stocking this week?

Still shopping?

Check out Jessica Shops’ picks for week-after-Christmas purchases.

– By Lauren Davidson, Atlanta Bargain Hunter

Follow me on Facebook | Twitter | Email

3 comments Add your comment

catlady

December 28th, 2011
4:12 pm

Two bad on-line experiences:

Ordered a gift card from B and H photography. Although they said it had gone out, UPS never admitted picking it up. They had to ship a replacement, after they checked the truth of what I was saying.

Ordered fruit from Hale’s Dec. 19. The on-line ad said 2-3 day delivery, in time for Christmas. On the 22 I called and was told they were looking at the FedEx tracking and it should be there that day–that it was on the truck for delivery. Later that night I checked the FedEx website–the package had not even been SHIPPED when I was talking to customer service! It did go out and arrived in Chattanooga and went out for delivery Friday but was returned to the FedEx storage, since it “wasn’t due for delivery” until December 27! So I am furious with them both!

I will do no more business with either one, and FedEx just confirmed the lousy work it has done in the past. (You have a perishable package and you don’t deliver it–leave it to sit in a warehouse for 3 days?!)

ZombieMommy @ Money Saving Tips For Families

January 3rd, 2012
3:40 pm

Apparently some of the big retailers have been doing this, in an effort to get people to their site, they listed below prices deals but didn’t have the inventory to back it up.

Leapfrog LeapPads were the item I know a lot of people got burned on.

kaypage

January 3rd, 2012
3:59 pm

I once ordered concert tickets from Encore. They never arrived in the mail, and when I called to ask about it, I was told they sold them to someone else. Those seats were gone. They then offered to sell me worse seats at an even higher price. (I even had the email confirmation to prove that I’d bought tix.) Never again will I deal with Encore.