Although it was named one of the 10 most influential retailers of the season online, even Best Buy hit a glitch this holiday.
Just days before Christmas, the electronics giant alerted customers that some orders as far back as November could not be filled. According to one news article, an “overwhelming demand for some products from Bestbuy.com” was the culprit.
Although I wasn’t personally affected by the problem, I’ll probably never place a Christmas order on the site again. Why not just visit the store and leave with the product in hand?
Did you experience any shipping problems this Christmas? Does it affect your trust in the retailer, or do you simply consider it a one-time snag?
Should you need that sweater in a different size, style or color, check your (gift) receipt to see how long you have to hit the stores. If you’re looking for a price adjustment (because the price has dropped since the item was purchased), you might only have 14 days. You can also read these tips from Jeanette Pavini, a consumer finance expert, on how to go through the returns process smoothly. (Hint: Don’t be surprised if you’re asked for your ID this year.)
I have two sweaters to return for different sizes today — I’m hoping the store still has them in stock.
Are you exchanging anything from your stocking this week?
Check out Jessica Shops’ picks for week-after-Christmas purchases.
– By Lauren Davidson, Atlanta Bargain Hunter