Love was in the air today (and everyday) at Southwest Airlines

Happy Vday y’all.  I recently landed in Atlanta from my worldwind Southwest Airlines adventure to Austin, TX with the AJC.  I hope you’ve enjoyed my posts.  I’m glad that SWA flies to Austin from Atlanta now so that I can spend more time there.  Too much to do, see, and EAT in about 36 hours.

Luv at the Gate in Austin, TX

To sum up my thoughts on Southwest Airlines’ arrival in Atlanta… “Luv”. At least during this experience, “The Luv Airline” lived up to its name.  Now… I don’t have a crystal ball and I can’t travel in time so I don’t know whether the love will continue.  I can’t predict whether all of the smiles and laughter that I experienced from all the employees of SWA will last.  What I can tell you is that , in the words of James Brown, they’ve started off on “the Good Foot”!

Overhead Bin Luv Flight from Austin, TX

I, and all of the passengers traveling from Austin today on SWA were greeted by a gate of hearts.  Hearts greeted us on the overhead bins (maybe because they are stuffed to the brim).  I also received a heart from the flight attendant when I landed her in Atlanta.

Luv at the Gate in the ATL

Gimmick or not; not sure.  I have to admit that the little things do feel good, and I hope that the “luv” continues.

Signing off… until next time… Winston

5 comments Add your comment

Uh, AirTran Flash mob anyone?

February 14th, 2012
7:12 pm

Sorry, but I wholeheartedly disagree that “everyone at AirTran is upset.” Maybe you or someone you know thought they got a raw deal. I witnessed with my own two eyes a variety of work groups represented throughout the airport beaming with pride, welcoming every flight. The flash mob was put together mostly by AirTran, something they’ve probably been wanting to do for a long time, maybe even have been doing in a smaller capacity. The difference? Now they have the support of a company who wants to show off its employees. A company that routinely ranks in the top ten most admired by Fortune. There are many Southwest employees who can learn a thing or two from AirTran employees, and vice-versa. The culture exists on both sides. Those who are disgruntled should probably go work for Delta. I truly hope you’re not one of them, because there’s still time to remove the blinders and stop being so nasty.

SWA not that great

February 14th, 2012
5:03 pm

SWA and it’s culture will not exist in the future. Gary Kelly ruined that one. With the AirTran integration, the culture will be gone. GK did a terrible job integrating the seniority lists and there will be a price to pay for this. AirTran people are pissed and will let it be known to the Southwest people. When you treat people like crap you get a crappy response.

S Braham

February 14th, 2012
4:25 pm

Trust me, it lasts – I used to love them so much when traveling for business that three years ago, I decided to quit the cubicle life and go work for them! Life since joining the Southwest family has been amazing. Glad you liked the journey and hope to see you in the skies!

Clint Boswell

February 14th, 2012
3:32 pm

I noted the same thing in Baltimore. Great minds, right? :)

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