The wind beneath Southwest Airlines’ wings

Three cheers for Colleen Odell and Clarize Angat

Three cheers for Colleen Odell and Clarize Angat

After checking my bag for free, I was ready to strip down to my socks and get ready for some unwanted attention from TSA agents.  They must have sensed my nerves were a little frayed because they sent me through the full-body scan..thanks.

Feeling vulnerable and violated, a common feeling for me after going through the screening process, I was ready to shadow some Southwest employees and get a better feel for what they do.

It’s amazing how the energy of another person can lift your spirits.  Especially if that person works in customer service.  Enter, Colleen Odell and Clarize Angat.  Two California transplants that actually think Atlanta is the friendliest city they have ever visited. Shh, let’s not tell them just yet.  Good thing, because Southwest has gone through a considerable amount of trouble and hoopla to call Atlanta a hub home.

Working in customer service is not for whoosies and these two gals could pull a smile out of even Victoria (Posh) Beckham. I can’t speak for the other airlines but Southwest’s Customer Service Agents have to deal with lost..I mean delayed luggage, and the gate and ticket counter.  After sharing a few battlefield stories, I was laughing soo hard that I had forgotten that the TSA got an image of me in my birthday suit, and confiscated an unfinished bottle of water.  Thanks ladies!

27 comments Add your comment

Dave

February 12th, 2012
12:38 pm

I take back my last comment, I see the blog is labelled as being by the advertising and marketing department and thus, I guess, it is non-news. I’m really at a loss to understand what the point is though.

Dave

February 12th, 2012
12:35 pm

Susan, given that you are advertising and marketing, what, I’m not sure, you should label the blog as such. I thought that was a basic journalistic principle.

Susan Puckett

February 12th, 2012
11:44 am

Dave, Southwest is an advertiser of the AJC, but they are NOT paying the AJC for this blog and have no control over the content. This blog is an independent product conceived and paid for by the AJC marketing and advertising department — not the newsroom.

Angela Walker

February 12th, 2012
11:01 am

Thanks for your comments and taking the time to visit this blog.

@Me I won’t throw any other airlines under the tarmac here, but I have flown other carriers, and got bumped out of first class, and they lost my bag. I have not boarded my first Southwest flight yet, so stay tuned for that blog with my strong and honest opinion.

@Dave Haven’t received a dime out Southwest…well maybe some coffee and a breakfast sandwich. It’s really nice to be greeted by people that work in customer service and actually service the customer. I think we can all agree that it’s a rare find these days. Was just sharing..

Dave

February 12th, 2012
11:00 am

“The bloggers aren’t compensated by Southwest. They are paid by the AJC’s advertising and marketing department.” I guess a more precise question is in order. Is Southwest paying the AJC for this “coverage.” Candid opinions or not, these are puff pieces of little or no value to your readers, in my candid opinion.

The wind beneath Southwest Airlines’ wings

February 12th, 2012
10:42 am

[...] more at Atlanta Journal Constitution (blog). Share this news: Filed Under: Airline [...]

Susan Puckett

February 12th, 2012
9:57 am

The AJC’s recent news stories and Southwest’s website explain these policies in-depth and why they are so popular with customers. Our bloggers are sharing their candid experiences putting them into practice.
http://www.ajc.com/business/now-that-southwest-is-1345929.html
http://www.southwest.com/html/customer-service/faqs.html?topic=boarding_school

Susan Puckett

February 12th, 2012
9:42 am

The bloggers aren’t compensated by Southwest. They are paid by the AJC’s advertising and marketing department.

Dave

February 12th, 2012
9:14 am

Does Southwest pay a fee for the “reporting” in this column?

Me

February 12th, 2012
9:13 am

Okay – help me out here… Exactly what is so attractive about all-coach and no assigned seating? Sorry, but you’ve lost me as a customer.