After checking my bag for free, I was ready to strip down to my socks and get ready for some unwanted attention from TSA agents. They must have sensed my nerves were a little frayed because they sent me through the full-body scan..thanks.
Feeling vulnerable and violated, a common feeling for me after going through the screening process, I was ready to shadow some Southwest employees and get a better feel for what they do.
It’s amazing how the energy of another person can lift your spirits. Especially if that person works in customer service. Enter, Colleen Odell and Clarize Angat. Two California transplants that actually think Atlanta is the friendliest city they have ever visited. Shh, let’s not tell them just yet. Good thing, because Southwest has gone through a considerable amount of trouble and hoopla to call Atlanta a hub home.
Working in customer service is not for whoosies and these two gals could pull a smile out of even Victoria (Posh) Beckham. I can’t speak for the other airlines but Southwest’s Customer Service Agents have to deal with lost..I mean delayed luggage, and the gate and ticket counter. After sharing a few battlefield stories, I was laughing soo hard that I had forgotten that the TSA got an image of me in my birthday suit, and confiscated an unfinished bottle of water. Thanks ladies!